This edition of our Brand Overview series looks at Simmons Beautyrest mattress reviews to see what consumers have to say about the brand and how it compares to others in the market. Simmons is one of the major companies in the industry, with a recognizable name and long-standing reputation. However, name isn’t always enough to determine how mattresses perform; thus it is important for consumers to consider the good and bad qualities in order to decide if this mattress line may be a good option. Keep reading to learn about the brand and about the pros and cons consumers highlight in Simmons Beautyrest’s best mattress reviews.About SimmonsSimmons is a brand that has been in existence for over 140 years, which indicates that this is a name that many consumers are familiar with. Currently, the brand is owned by an investment group that also owns competitor Serta. It is one of the top five bed companies in terms of sales, and their major lines include Beautyrest, Beautysleep and Curv. Simmons primarily focuses on innerspring beds and memory foam/spring hybrids. Their prices typically fall in the mid to high range, but the company does offer some entry-level and promotional options as well. The Simmons range of products is sold exclusively through their dealer and retailer network.The Simmons Beautyrest Mattress LineThe Beautyrest line is Simmon’s flagship brand, which centers on innersprings but also includes the Comforpedic memory foam line. For this article, we will focus exclusively on the spring and hybrid lines, which are introduced below:Beautyrest Recharge – This line features 800 density pocketed coils, luxurious fabrics, and Simmons’ Air Cool and Gel foams. Some models also include memory foam layers. Model names and pricing can vary by retailer with average queen prices between about $600-1400.Beautyrest Recharge World Class -The World Class line adds memory foam and TruTemp gel foam to each bed and features 1000 density pocketed coils. Some models also have 1000 micro-pocketed coils intended to improve conformability. Average queen prices range between $1200-2200.Beautyrest TruEnergy- The TruEnergy line is billed as a premier hybrid collection, with beds featuring memory foam, regular foam and more responsive coils with 900 density counts. The queen size mattress prices vary from about $1,200-$2,700Beautyrest Black- This line combines the Smart Response and pocketed coils in 800 density in an effort to improve back support. Models have different pillowtop materials from foam to memory foam to gel and latex. Queen size price averages range between $1,700-$5,200.Overview of Simmons Beautyrest Mattress ReviewsSimmons Beautyrest mattress reviews are one of the best ways to gain insight into the pros and cons of ownership. We scanned review data from SleepLikeTheDead.com as well as other consumer review websites to see what people liked and did not like about this brand. We also compare this to averages for innerspring beds to see where Simmons falls and if the lines offer significant advantages or disadvantages.Simmons Beautyrest Mattress Reviews: ProsBetter than average motion isolationBetter than average satisfaction for some modelsComfort and less pain for first 3 yearsBetter than average warrantySimmons Beautyrest mattress reviews indicate several positive traits, but some lines fare better than others. The TruEnergy and Black lines have the highest average reviews, with around 70-72% of consumers reporting satisfaction. The Recharge World Class line has about 68-69% satisfaction, however the Recharge line comes in at 61-62% which is below the industry average of 63%.All of the lines score above average on motion isolation, or the ability to prevent transfer of movement from one side to the other. This is likely due to the use of pocket coils, which are known to excel at this trait.Owners are also likely to say that their mattress is comfortable and does not cause pain, at least initially, and especially with the TruEnergy and World Class lines. All mattresses score within the average range for pain relief.The other significant advantage from Simmons Beautyrest mattress reviews is the warranty length, which is longer than many of the other brands with similar products. The Recharge line comes with a 20 year limited warranty, while the World Class, TruEnergy and Black lines have 25 years of coverage.Simmons Beautyrest Mattress Reviews: ConsAverage to below-average sagging and impressionsLess comfort and more pain after 3 yearsSome models have higher than average noise, heat and odor complaintsDespite the attractive pros, there are a few things that consumers have complained about in Simmons Beautyrest mattress reviews. The issues focus on long-term comfort and durability, value, and other model-specific complaints.The most questionable aspect of the Simmons Beautyrest lines is that consumers do not feel confident in the longevity or durability of the mattress because of how quickly the bed begins to sag and show body impressions. Sagging and impressions have been shown to increase pain, which can significantly reduce owner satisfaction in as little as 3 years. About 25% of Beautyrest reviews indicate sagging within the first few years of ownership which is no better than average. Issues are more prevalent in the two Recharge lines than with TruEnergy and Black models.The Simmons Beautyrest mattresses with memory foam, namely the TruEnergy and Black lines, also have higher than average complaints of odor and heat retention, likely due to the higher memory foam content. About 10% of reviewers who own beds with more than 2” of memory foam complain of heat, despite the company’s claims of cooler sleep with their Air Cool technology. The TruEnergy line also has higher complaints of noisiness than the other models.Verdict from Simmons Beautyrest Mattress ReviewsThe Simmons brand is consistently changing and innovating, and has hit on a wide range of styles that are popular in the market. Takeaways from Simmons Beautyrest mattress reviews basically indicate that this mattress falls within the affordable range for most lines, is initially comfortable, and offers good motion isolation, but has longevity issues that may impact long-term comfort and overall value. However, many innerspring mattress brands in the price range also suffer from similar problems when compared to other types of mattresses like latex and all memory foam beds. While specific models are difficult to assess since they vary by retailer, the Recharge World Class and TruEnergy lines appear to offer the best balance of value and satisfaction potential. If you are considering this type of bed, don’t rely on brand name alone since different lines show significant changes- always make sure to check out Simmons Beautyrest mattress reviews for the models you are considering and compare what you find to other options to see which offers the best fit based on your needs and budget.This article is for informational purposes and should not replace advice from your doctor or other medical professional. CommentsLeave a comment zhaomei August 31, 2014 at 1:06 am ReplyGood and believable information. I am looking for a new mattress for my back pain. It already took me a long time but I am still can’t make decision. The information gave me some help. thanks Domenico cecere June 5, 2016 at 3:32 pm ReplyI bought a beauty rest black, top of the line paid $6000, thee first one failed in 2 years and was replaced. The replacement lasted about 1 1/2 years. There is something seriously wrong with their design. Considering contacting an attorney Pete June 6, 2016 at 4:37 pm ReplyHello, Can you tell me what year the Beautyrest black Sidney super plush Pillowtop mattress was made available? Do mattresses have a tag indicating when it was manufactured? I’m looking to purchase a King size Sidney but now I’m a bit leery after reading this information. Sagging after 3 YEARS!!!?????? On a $4000!mattress? Really? I own a Simmons super Pillowtop now and it is 14 years old and it’s still fine. I just want a new mattress. Are the names of the black series mattresses printed anywhere on the mattress (on a tag perhaps?). I’d appreciate any information you could give me. Thank you for your time. Pete Best Mattress Brand August 4, 2016 at 12:54 pm ReplyHello Pete,Yes, the mattress tag that’s sewn onto the foot of the bed typically includes a line that says “Date of Manufacture” which should have this. It is often in the lines of information towards the top. Some will include model numbers, some will include names. Hope that helps! Margaret Dwyer August 17, 2016 at 8:45 am ReplyI own a Simmons Beautyrest Grand Luxe Pillow Top manufactured 01/02 Love it. Want another one but I’m reading all these reviews and it sounds like Beautyrest has gone downhill. I’ve had this mattress for 16 years. Is this one still made? Pam October 14, 2016 at 10:40 pm ReplyWe purchased a Beauty Rest Recharge king size with Simmons split box springs 6/2014! It failed in 3months! Sagging in multiple areas. Value City replaced it in 4/2015 but they made us pay the difference in price do to no sale was going at the time! Simmons refused to honor their warranty! They claimed sagging wasn’t enough to their specks! BS ! Sagging in 3 mo.! Now this new Beauty Rest Recharge of course did the same! Now we have a bed we can not sleep on that’s a little over a year old! And can’t afford to buy a new bed. The store Value City says they can’t do anything about it because they replaced the first one at their cost! It’s up to Beauty Rest & they said it’s not sagging enough to be covered under Simmons Beauty Rest warranty! I don’t understand their terminology of not sagging enough! No mattress should sag in 3 mo.! Rhonda O'Brien November 2, 2016 at 8:29 pm ReplyWow! I was ready to buy a Beauty Rest Black Hybrid but now steering very clear. Reviews are the true story as far as I’m concerned. I’m sorry so many have suffered and lost out financially but thankful these kinds of blogs are available to consumers. Livia February 25, 2017 at 7:09 pm ReplyAt last! Someone with the insight to solve the problem! Tom May 20, 2017 at 12:46 pm ReplyBought a king-size Beautyrest mattress (do not remember the model) but it sagged big time after maybe a year of use. My wife weighs 140, husband weighs 185, so we are not monsters. Complained to the mattress store where we bought it. The manufacturer’s rep came and took measurements. Agreed that mattress had sagged big time and helped us get a replacement. I had to pay a mattress store $99 and haul it home myself. The replacement is a Beautyrest Recharge Matthews Beach made in Fredericksburg, VA by SSB Mfg Co. made in 2015. Same old story. Sag city! Like sleeping in 2 troughs with a high hump in the middle. The mattress business is a racket. About as bad as payday loans. On a lighter side, the “Pasture-Pedic” model contains 2 bales of hay. Perhaps it does not sag. peter August 1, 2017 at 11:25 am ReplyBuyer beware! I had a Beautyrest Recharge Comfort Top. It started sagging in the middle after just one year. If a Beauty Recharge Comfort Top cannot hold a 140-pound person, there must be something wrong. Brenda October 13, 2017 at 9:04 am ReplyI was seriously thinking about buying a Simmons mattress so glad I read these reviews. I will continue my search definitely not for a Simmons. Thank you all for your statements of your experiences with Simmons mattress. Karen S Sack September 22, 2017 at 6:46 am ReplyWe purchased a Beautyrest mattress and adjustable frame three years ago. It cost $2288.00. The mattress had a 10 year warranty. It now has a lump in the inner coils of the mattress. I contacted the warranty site and filed a claim. I paid $24.95 for a “kit” which consisted of string and 2 pieces of cardboard. It wouldn’t show the problem. I called them and they said I could have someone come out from “Mattress Marshall, Inc” but no one would lay on the bed to feel the lump. I was basically told there was nothing I could do about it. I have contacted “Simmon’s corporate” but have not received a call back. The salesperson tried to help us and couldn’t. Never again! Fleur November 3, 2017 at 7:56 pm ReplyWe purchased a Simmons Beautyrest Black Manhattan King Bed mattress in 2012. Within 1 year it was sagging and we don’t weigh over 80kgs. I could fee the inner pocket coils digging in my back at night. This was the worst mattress we ever bought at the top-dollar price of $5200. We tried to live with it due to the hefty price tag but caused all other issues with aches and pain back problems. I will never buy a Simmons Beautyrest bed ever again, it was the worst investment in a bed we’ve ever made. What a rip off for absolute crap. Casia Dodson December 28, 2017 at 11:27 am ReplyI purchcased a beautyrest mattress awhile back, and it sags on the side I sleep on. In order to get to the other side of the bed I must get out of bed and go around, or climb up on what is like a big hump. I will never purchase this brand again. I used to swear by them. When I went back to the store after ten months I was given the run-around and gave up. Terri January 16, 2018 at 3:46 pm ReplyWe have had the exact same experience. We had our Beautyrest mattress less than a year and experienced exactly as you described. Have purchased in the past this brand and was very happy ( of course that was when you could flip and rotate your mattress). I’m conflicted, because I’m not sure I will purchase another Beautyrest mattress at this point. Lizzy Shoemaker February 7, 2018 at 1:32 pm ReplyWe purchased a Simmons and had the same sagging experience everyone else is describing, it was very noticeable to the naked eye, however we did the warranty claim and had an inspector come out and look at it who assured us we wouldn’t have issues getting a replacement, but Simmons wants to tell us that are bed is “too soiled”. Mind you we have had a mattress protector on it, my husband sweats at night other than that there are not major stains on it. And what do stains have to do with the sagging of a bed? Well they want to say we put a liquid on it to melt our bed??? Really. So they will not help at all. Absolutely ridiculous. Worse customer service ever. We will never purchase this brand again. Francine Carter February 9, 2018 at 3:37 pm ReplyYou will see a lot of websites post reviews about mattresses. Generally it’s only the bad, never good. Every product has some issues, doesn’t matter if it’s a mattress or a car. The ratio of issues to sales are probably less than 1%. So think of how many (billions?) of mattresses that are sold in North America. Nobody is perfect! Issue is also with customers falling into sales traps instead of trying to see what’s in the bed vs being told that it’s a good bed or believing it’s good because it was $4000 (you paid too much!). When was the last time anyone posted a good review about EVERYTHING that you purchased??? We simply do not have the time to we do make time when something is wrong though, as we want perfection but are unable to give perfection ourselves. Karen King September 23, 2018 at 5:41 am ReplyWhat a mattress company shows you and what you end up with are 2 different animals. Address how you can visibly detect the difference between mattress you tested and the one delivered to you – especially if the date of manufacture on the floor model is 2 years older. You can’t. It’s like buying a diamond! You trust that it is what they say it is, period. Joe Kennidy February 25, 2018 at 5:09 am ReplyWe bought a Beautyrest at Sleepy’s they sent a truck with 40 mattresses in it to drop offs off with three people that had no experience in moving. They brought our Beautyrest mattress and said it would fold 40% up our steps, a king-size. On our way up, the three of them took a half-hour, they were so lazy, ruined our carpeting downstairs. And upstairs they left giant Cuts in it. Long story short, ended up making a complaint to the company sand they sent us a check for $1,800 disputed to bed and a credit card ended up getting the bed for $800. I had to buy a foam pad for $200 memory foam to get it comfortable. I still have had it for only 6 years. Talked us into the frame and fireproofing all this junk, they’re all the same rip-offs. pkygola May 10, 2018 at 10:05 am ReplyWell, I decided to buy a black line Beautyrest mattress but I’m unable to find a mattress within $2000 budget from Beautyrest… carolyn July 15, 2018 at 8:39 am ReplyWe had a Recharge mattress and after two years my husband and I were sleeping in two pits with a big hump between us. Horrible . We got rid of it!!!! LB August 21, 2018 at 11:37 am ReplyExactly the same for us, but in less than 6 months!!!! Bernice February 24, 2020 at 4:46 pm ReplyI also have a Recharge and the same thing happened. I was sleeping in two pits with a high bump in the middle–terrible mattress. Stacey August 15, 2018 at 6:18 pm ReplySo glad to read these reviews, I thought it was me losing my mind. I’ve had my bed for five years and I can’t tell you how long it has been sagging. I just bought a new mattress that will be coming soon from a different company, and now I know that the quality of the Beautyrest is poor; for others as well. Very disappointing! LB August 21, 2018 at 11:36 am ReplyUnfortunately, we bought a Beauty Rest Hartfield Mattress from Mattress Firm Outlet, they say it was used in the store for less than 30 days. It really looked like new, but after 6 months it has a whole valley that separates 1/4 of the bed. We bought a King size but we can use less than a double. If you sleep on the valley, you’ll experience back pain for sure. Terrible defective product, terrible store!!! 10 years warranty, but not if it was on the display for 30 days or less. How can anyone explain such a problem with less than 6 months being used!!! L.K. September 23, 2018 at 5:32 am ReplyI bought a Sealy mattress from Haverty’s recently. I had to teturn a mattress that did not perform as expected and was not the product I tested on the showroom floor. After return-ing and emphatic about not purchasing a Sealy mattress, I selected a Stearns & Foster, believing it was not Sealy-related. I was told upon selection S&F was purchased bt Tempurpedic to avoid competition…The store failed to mention that it was also a Sealy company, like BeautyRest. The new S&F bed, alleged manuf. date of 09-2018 by a yellow tag added to the side of the mattress, has no readable/ legible legal tag on it. This bed is not the quality I tested at Haverty’s, so..has anyone else had this issue? Very disap-pointed. ? Joanne October 26, 2018 at 5:40 pm ReplyWe are looking at a simmons beautyrest queen’s choice, Buckingham Plush Eurotop mattress set, double, from the brick. Have not been able to find this model anywhere except The Brick. Which model does this mattress compare to? Is this queen’s choice model made exclusively for the Brick? Bonnie February 22, 2019 at 1:59 pm ReplyI purchased my Simmons Beauty Rest Classic Soverign mattress from Sears in Sept 2015 (tag on mattress manufacture date 09/30/15 -Warranty code A – 10 yr warranty) Less than 3 yrs it had an indent of 4″ but because Sears is now out of business, I contacted Customer Service in Calgary about warranty replacement. I was told it would be replaced if I sent in the tags, which I did in December. Still no mattress as of today, Feb 22. Adam March 13, 2019 at 7:02 pm ReplyAgree with the comments on here. I have a Riverstone 2 which was supposed to be really good and it was expensive to top it off. Well, it sags all over. I’m constantly turning it to try to minimize it but its no use. It’s just a shitty mattress. Also bought at sears so could not do anything re: warranty. Very disappointing experience. Will be purchasing a different brand in the future. Never Again March 19, 2019 at 7:07 am ReplySimmons BeautyRest warranties are a joke! They don’t come out and check out the mattress. They pass the warranty off on the store that you purchased the mattress from. We had a 10 year warranty and after 8 years, the mattress was sagging and uncomfortable to find a good position. They voided the warranty because they said the frame did not meet their standards. We purchased the mattress and bed frame at the same time from the same store. Now after a month of back and forth with Simmons and the store we purchased the mattress from, we have to buy a new mattress. Both companies passed the buck! And not in our favor! Steven January 26, 2020 at 11:10 pm ReplyI agree with the negative reviews. I own a Silver Beautyrest King. After 12 months the mattress started to sag significantly. I turned the mattress but the other side also sags. I am now 2.5 years post-purchase and very dissatisfied. Nellia S. Young December 11, 2019 at 12:31 am ReplyI’ve had TWO, count em, TWO Sertas after sticking with Beautyrest for umpteen years. The first was a “Vera Wang” model that collapsed on the sides after three years. With a 20 year warranty, yet, they wouldn’t honor the warranty. lt should have been a warning not to go to the I-comfort, which I’ve had for three years and has sagged on both sides like the Vera Wang. Really crap. I STILL HAVE a commercial grade Beautyrest (hotel model) innerspring bought in 1981(!!!) that my guests tell me is the most comfortable bed in the place. I also have a Beautyrest euro-top in my guest room that I am now sleeping on to get away from the awful I-comfort while I try to find something NOT foam that won’t sag after 6 months. If I can’t find anything that works I will move the 1981 model out of the guest cottage back into my bedroom and sleep comfortably once again! Silvana Romano January 9, 2020 at 6:29 pm ReplyThese are very true. I have a beauty rest Simmons & have been emailing the Company. They have sent out a person to inspect it and I’ve got an email saying there’s nothing wrong when the bed that I purchased. But the mattress is sagging and it’s not firm. Yet, they stand behind their product. I’m very frustrated and very disappointed, I will never buy another Simmons Beauty Rest ever again. Mine is with the control and it’s the most uncomfortable. Rebecca February 14, 2020 at 9:19 pm ReplyI was going to buy another Beautyrest because I have one in storage that purchased in the early 2000s and it is very comfortable. These reviews have maybe changed my mind. Leave a comment Cancel replyLeave a CommentYour email address will not be published. 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zhaomei August 31, 2014 at 1:06 am ReplyGood and believable information. I am looking for a new mattress for my back pain. It already took me a long time but I am still can’t make decision. The information gave me some help. thanks
Domenico cecere June 5, 2016 at 3:32 pm ReplyI bought a beauty rest black, top of the line paid $6000, thee first one failed in 2 years and was replaced. The replacement lasted about 1 1/2 years. There is something seriously wrong with their design. Considering contacting an attorney
Pete June 6, 2016 at 4:37 pm ReplyHello, Can you tell me what year the Beautyrest black Sidney super plush Pillowtop mattress was made available? Do mattresses have a tag indicating when it was manufactured? I’m looking to purchase a King size Sidney but now I’m a bit leery after reading this information. Sagging after 3 YEARS!!!?????? On a $4000!mattress? Really? I own a Simmons super Pillowtop now and it is 14 years old and it’s still fine. I just want a new mattress. Are the names of the black series mattresses printed anywhere on the mattress (on a tag perhaps?). I’d appreciate any information you could give me. Thank you for your time. Pete
Best Mattress Brand August 4, 2016 at 12:54 pm ReplyHello Pete,Yes, the mattress tag that’s sewn onto the foot of the bed typically includes a line that says “Date of Manufacture” which should have this. It is often in the lines of information towards the top. Some will include model numbers, some will include names. Hope that helps!
Margaret Dwyer August 17, 2016 at 8:45 am ReplyI own a Simmons Beautyrest Grand Luxe Pillow Top manufactured 01/02 Love it. Want another one but I’m reading all these reviews and it sounds like Beautyrest has gone downhill. I’ve had this mattress for 16 years. Is this one still made?
Pam October 14, 2016 at 10:40 pm ReplyWe purchased a Beauty Rest Recharge king size with Simmons split box springs 6/2014! It failed in 3months! Sagging in multiple areas. Value City replaced it in 4/2015 but they made us pay the difference in price do to no sale was going at the time! Simmons refused to honor their warranty! They claimed sagging wasn’t enough to their specks! BS ! Sagging in 3 mo.! Now this new Beauty Rest Recharge of course did the same! Now we have a bed we can not sleep on that’s a little over a year old! And can’t afford to buy a new bed. The store Value City says they can’t do anything about it because they replaced the first one at their cost! It’s up to Beauty Rest & they said it’s not sagging enough to be covered under Simmons Beauty Rest warranty! I don’t understand their terminology of not sagging enough! No mattress should sag in 3 mo.!
Rhonda O'Brien November 2, 2016 at 8:29 pm ReplyWow! I was ready to buy a Beauty Rest Black Hybrid but now steering very clear. Reviews are the true story as far as I’m concerned. I’m sorry so many have suffered and lost out financially but thankful these kinds of blogs are available to consumers.
Tom May 20, 2017 at 12:46 pm ReplyBought a king-size Beautyrest mattress (do not remember the model) but it sagged big time after maybe a year of use. My wife weighs 140, husband weighs 185, so we are not monsters. Complained to the mattress store where we bought it. The manufacturer’s rep came and took measurements. Agreed that mattress had sagged big time and helped us get a replacement. I had to pay a mattress store $99 and haul it home myself. The replacement is a Beautyrest Recharge Matthews Beach made in Fredericksburg, VA by SSB Mfg Co. made in 2015. Same old story. Sag city! Like sleeping in 2 troughs with a high hump in the middle. The mattress business is a racket. About as bad as payday loans. On a lighter side, the “Pasture-Pedic” model contains 2 bales of hay. Perhaps it does not sag.
peter August 1, 2017 at 11:25 am ReplyBuyer beware! I had a Beautyrest Recharge Comfort Top. It started sagging in the middle after just one year. If a Beauty Recharge Comfort Top cannot hold a 140-pound person, there must be something wrong.
Brenda October 13, 2017 at 9:04 am ReplyI was seriously thinking about buying a Simmons mattress so glad I read these reviews. I will continue my search definitely not for a Simmons. Thank you all for your statements of your experiences with Simmons mattress.
Karen S Sack September 22, 2017 at 6:46 am ReplyWe purchased a Beautyrest mattress and adjustable frame three years ago. It cost $2288.00. The mattress had a 10 year warranty. It now has a lump in the inner coils of the mattress. I contacted the warranty site and filed a claim. I paid $24.95 for a “kit” which consisted of string and 2 pieces of cardboard. It wouldn’t show the problem. I called them and they said I could have someone come out from “Mattress Marshall, Inc” but no one would lay on the bed to feel the lump. I was basically told there was nothing I could do about it. I have contacted “Simmon’s corporate” but have not received a call back. The salesperson tried to help us and couldn’t. Never again!
Fleur November 3, 2017 at 7:56 pm ReplyWe purchased a Simmons Beautyrest Black Manhattan King Bed mattress in 2012. Within 1 year it was sagging and we don’t weigh over 80kgs. I could fee the inner pocket coils digging in my back at night. This was the worst mattress we ever bought at the top-dollar price of $5200. We tried to live with it due to the hefty price tag but caused all other issues with aches and pain back problems. I will never buy a Simmons Beautyrest bed ever again, it was the worst investment in a bed we’ve ever made. What a rip off for absolute crap.
Casia Dodson December 28, 2017 at 11:27 am ReplyI purchcased a beautyrest mattress awhile back, and it sags on the side I sleep on. In order to get to the other side of the bed I must get out of bed and go around, or climb up on what is like a big hump. I will never purchase this brand again. I used to swear by them. When I went back to the store after ten months I was given the run-around and gave up.
Terri January 16, 2018 at 3:46 pm ReplyWe have had the exact same experience. We had our Beautyrest mattress less than a year and experienced exactly as you described. Have purchased in the past this brand and was very happy ( of course that was when you could flip and rotate your mattress). I’m conflicted, because I’m not sure I will purchase another Beautyrest mattress at this point.
Lizzy Shoemaker February 7, 2018 at 1:32 pm ReplyWe purchased a Simmons and had the same sagging experience everyone else is describing, it was very noticeable to the naked eye, however we did the warranty claim and had an inspector come out and look at it who assured us we wouldn’t have issues getting a replacement, but Simmons wants to tell us that are bed is “too soiled”. Mind you we have had a mattress protector on it, my husband sweats at night other than that there are not major stains on it. And what do stains have to do with the sagging of a bed? Well they want to say we put a liquid on it to melt our bed??? Really. So they will not help at all. Absolutely ridiculous. Worse customer service ever. We will never purchase this brand again.
Francine Carter February 9, 2018 at 3:37 pm ReplyYou will see a lot of websites post reviews about mattresses. Generally it’s only the bad, never good. Every product has some issues, doesn’t matter if it’s a mattress or a car. The ratio of issues to sales are probably less than 1%. So think of how many (billions?) of mattresses that are sold in North America. Nobody is perfect! Issue is also with customers falling into sales traps instead of trying to see what’s in the bed vs being told that it’s a good bed or believing it’s good because it was $4000 (you paid too much!). When was the last time anyone posted a good review about EVERYTHING that you purchased??? We simply do not have the time to we do make time when something is wrong though, as we want perfection but are unable to give perfection ourselves.
Karen King September 23, 2018 at 5:41 am ReplyWhat a mattress company shows you and what you end up with are 2 different animals. Address how you can visibly detect the difference between mattress you tested and the one delivered to you – especially if the date of manufacture on the floor model is 2 years older. You can’t. It’s like buying a diamond! You trust that it is what they say it is, period.
Joe Kennidy February 25, 2018 at 5:09 am ReplyWe bought a Beautyrest at Sleepy’s they sent a truck with 40 mattresses in it to drop offs off with three people that had no experience in moving. They brought our Beautyrest mattress and said it would fold 40% up our steps, a king-size. On our way up, the three of them took a half-hour, they were so lazy, ruined our carpeting downstairs. And upstairs they left giant Cuts in it. Long story short, ended up making a complaint to the company sand they sent us a check for $1,800 disputed to bed and a credit card ended up getting the bed for $800. I had to buy a foam pad for $200 memory foam to get it comfortable. I still have had it for only 6 years. Talked us into the frame and fireproofing all this junk, they’re all the same rip-offs.
pkygola May 10, 2018 at 10:05 am ReplyWell, I decided to buy a black line Beautyrest mattress but I’m unable to find a mattress within $2000 budget from Beautyrest…
carolyn July 15, 2018 at 8:39 am ReplyWe had a Recharge mattress and after two years my husband and I were sleeping in two pits with a big hump between us. Horrible . We got rid of it!!!!
Bernice February 24, 2020 at 4:46 pm ReplyI also have a Recharge and the same thing happened. I was sleeping in two pits with a high bump in the middle–terrible mattress.
Stacey August 15, 2018 at 6:18 pm ReplySo glad to read these reviews, I thought it was me losing my mind. I’ve had my bed for five years and I can’t tell you how long it has been sagging. I just bought a new mattress that will be coming soon from a different company, and now I know that the quality of the Beautyrest is poor; for others as well. Very disappointing!
LB August 21, 2018 at 11:36 am ReplyUnfortunately, we bought a Beauty Rest Hartfield Mattress from Mattress Firm Outlet, they say it was used in the store for less than 30 days. It really looked like new, but after 6 months it has a whole valley that separates 1/4 of the bed. We bought a King size but we can use less than a double. If you sleep on the valley, you’ll experience back pain for sure. Terrible defective product, terrible store!!! 10 years warranty, but not if it was on the display for 30 days or less. How can anyone explain such a problem with less than 6 months being used!!!
L.K. September 23, 2018 at 5:32 am ReplyI bought a Sealy mattress from Haverty’s recently. I had to teturn a mattress that did not perform as expected and was not the product I tested on the showroom floor. After return-ing and emphatic about not purchasing a Sealy mattress, I selected a Stearns & Foster, believing it was not Sealy-related. I was told upon selection S&F was purchased bt Tempurpedic to avoid competition…The store failed to mention that it was also a Sealy company, like BeautyRest. The new S&F bed, alleged manuf. date of 09-2018 by a yellow tag added to the side of the mattress, has no readable/ legible legal tag on it. This bed is not the quality I tested at Haverty’s, so..has anyone else had this issue? Very disap-pointed. ?
Joanne October 26, 2018 at 5:40 pm ReplyWe are looking at a simmons beautyrest queen’s choice, Buckingham Plush Eurotop mattress set, double, from the brick. Have not been able to find this model anywhere except The Brick. Which model does this mattress compare to? Is this queen’s choice model made exclusively for the Brick?
Bonnie February 22, 2019 at 1:59 pm ReplyI purchased my Simmons Beauty Rest Classic Soverign mattress from Sears in Sept 2015 (tag on mattress manufacture date 09/30/15 -Warranty code A – 10 yr warranty) Less than 3 yrs it had an indent of 4″ but because Sears is now out of business, I contacted Customer Service in Calgary about warranty replacement. I was told it would be replaced if I sent in the tags, which I did in December. Still no mattress as of today, Feb 22.
Adam March 13, 2019 at 7:02 pm ReplyAgree with the comments on here. I have a Riverstone 2 which was supposed to be really good and it was expensive to top it off. Well, it sags all over. I’m constantly turning it to try to minimize it but its no use. It’s just a shitty mattress. Also bought at sears so could not do anything re: warranty. Very disappointing experience. Will be purchasing a different brand in the future.
Never Again March 19, 2019 at 7:07 am ReplySimmons BeautyRest warranties are a joke! They don’t come out and check out the mattress. They pass the warranty off on the store that you purchased the mattress from. We had a 10 year warranty and after 8 years, the mattress was sagging and uncomfortable to find a good position. They voided the warranty because they said the frame did not meet their standards. We purchased the mattress and bed frame at the same time from the same store. Now after a month of back and forth with Simmons and the store we purchased the mattress from, we have to buy a new mattress. Both companies passed the buck! And not in our favor!
Steven January 26, 2020 at 11:10 pm ReplyI agree with the negative reviews. I own a Silver Beautyrest King. After 12 months the mattress started to sag significantly. I turned the mattress but the other side also sags. I am now 2.5 years post-purchase and very dissatisfied.
Nellia S. Young December 11, 2019 at 12:31 am ReplyI’ve had TWO, count em, TWO Sertas after sticking with Beautyrest for umpteen years. The first was a “Vera Wang” model that collapsed on the sides after three years. With a 20 year warranty, yet, they wouldn’t honor the warranty. lt should have been a warning not to go to the I-comfort, which I’ve had for three years and has sagged on both sides like the Vera Wang. Really crap. I STILL HAVE a commercial grade Beautyrest (hotel model) innerspring bought in 1981(!!!) that my guests tell me is the most comfortable bed in the place. I also have a Beautyrest euro-top in my guest room that I am now sleeping on to get away from the awful I-comfort while I try to find something NOT foam that won’t sag after 6 months. If I can’t find anything that works I will move the 1981 model out of the guest cottage back into my bedroom and sleep comfortably once again!
Silvana Romano January 9, 2020 at 6:29 pm ReplyThese are very true. I have a beauty rest Simmons & have been emailing the Company. They have sent out a person to inspect it and I’ve got an email saying there’s nothing wrong when the bed that I purchased. But the mattress is sagging and it’s not firm. Yet, they stand behind their product. I’m very frustrated and very disappointed, I will never buy another Simmons Beauty Rest ever again. Mine is with the control and it’s the most uncomfortable.
Rebecca February 14, 2020 at 9:19 pm ReplyI was going to buy another Beautyrest because I have one in storage that purchased in the early 2000s and it is very comfortable. These reviews have maybe changed my mind.