Costco Mattress Reviews: A Comprehensive Guide

If you’re thinking of buying a new mattress, first you’ll want to check out our Costco mattress reviews. There are many things to consider before purchasing a mattress. You should consider the place you’re purchasing from, the manufacturer and the product itself.

Mattress retailers often have warranties and return policies that are different from their mattress manufacturers. You have to pay attention, follow the numbers and read reviews if you want to make sure you can consider yourself an informed consumer.

Costco doesn’t make mattresses themselves; they retail a handful of lines that include memory foam, latex, and innerspring options. The brands Costco currently offers include:

    • Spring Air – They have been making innerspring mattresses since 1926. Though they now sell latex and foam mattresses, most of their collections contain springs.
    • Novaform – This line is available exclusively through Costco. Sleep Innovations Inc., in business since 1996, manufactures all Novaform mattresses, and the brand also produces collections sold at Amazon and Walmart.
    • Sleep Science –  This is a low to middle-priced memory foam mattress brand manufactured for Costco by South Bay International, in business since 1993.

In this review, we selected a popular mattress from each of the five different brands available at Costco to sample for reviews. Keep reading to compare these lines on price, specifications, mattress type, and owner reviews. You can read our overall guide to the best mattress reviews here.

About Costco

You’ve probably heard of Costco, a well-known, nationwide warehouse club. You may even be a member. Costco is known for its cartoonishly huge boxes of food products and household items because most of the store’s goods are bulk-packaged, mattresses excluded.

You will need to become a member because this retailer only allows members to make purchases in their stores, or pay a 5% upcharge for items sold online. Members can bring up to two guests, but those guests cannot make a purchase. Memberships start at $55, so if you are not currently a member, you should add that amount to the purchase price of the reviewed mattresses, as you will incur it if you make a purchase.

The Costco Mattress Lineup

Costco may be the best place to buy a year’s supply of Cheerios, but is it a good place to get a mattress? We are here to answer that question for you. Our staff took a look at several of Costco’s best-selling mattresses and compiled our results in this easy-to-read review. Mattress shopping can be confusing and we’re here help make the process a little smoother.

The mattresses we reviewed range in price from $699 to $1,799 for queen sizes. Two are innerspring and foam hybrids, one is a latex and memory foam hybrid, and the other two are made from memory foam. Each of these types of mattress proves quite different from the others and possesses unique qualities. Costco also carries adjustable beds, but we wanted to focus on mattresses for this article.

In the following table we compiled information regarding mattress type, composition, price, and consumer reviews. Take a look at how these five popular Costco mattresses stack up:

ModelTypeSpecsPrice (queen)Reviews
Spring Air NatalieLatex/Memory Foam Hybrid
Ultra Firm

7” Poly Core, 2.25” Quilting Foam, 3/8” gel memory foam, 1” latex foam Comfort Layer

Quilted, Stretch-Knit Cover
Novaform Altabella
Memory Foam

7.5” Poly Core, 3.5” Poly Foam, 2” Gel Memory Foam,
1” Memory Foam

Quilted, Stretch-Knit Cover
Sleep Science Ara 13”
Memory FoamPlush

6” Urethane Core,6-⅝” Memory Foam
Bamboo Blend Cover

Overview of Costco Mattress Reviews

The mattresses Costco offers are much like the rest of their products. They are all nearly in the middle in regards to price range in mattresses, with varying degrees of value. Costco offers familiar brands along with some brands which are exclusive to their store.

On their website, you can find some really honest reviews. They don’t seem to delete negative comments to improve their image as some retailers do. Their customers have a fairly open forum to voice their concerns which provides the public with a legitimate view of their products. From their customers reviews and independent mattress review sites, we gleaned the following about their products:

  • B- overall rating
  • Below-average durability/longevity
  • Average value potential
  • Average pain and pressure relief
  • Mostly firm and soft with few medium-firm options
  • Above-average reports of off-gassing (foams)
  • Average reports of sleeping hot

Costco Mattress Reviews: Pros

  • Above-average consumer satisfaction
  • Average pain and pressure relief
  • Customer service is above average
  • Return policy is excellent
  • Little or no noisiness
  • Available at many locations nationwide

Costco mattress ratings from consumers show a slightly above-average satisfaction rating. Several reviewers reported sagging or impressions not long after purchasing, but also said their pain was reduced from using the mattress, especially within the Novaform mattress reviews.

This retailer is a trusted name among consumers. Costco is known for treating their members well and having an excellent return policy. Many of the poor reviews on their site claimed the customer was still able to return the mattress or listed “return policy” as one of the product’s pros. As a store with a membership fee, you can expect some perks.

These mattresses are widely available at the chain’s many stores nationwide. They may not have a showroom at the Costco near you, but you can have mattresses shipped to the store’s location.

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Costco Mattress Reviews: Cons

  • Below-average durability/longevity
  • Difficulty moving on mattress
  • Firmness consistency issues
  • Above-average reports of off-gassing
  • Quality information may be limited

Costco mattresses score better than average overall compared to many other discount lines, but there are some things to look out for. Across several categories, there were some consistencies in the consumer reviews.

Many customers said their mattress was not the firmness level they expected. This can be an issue with memory foam and latex mattresses, and also a side effect of not being able to try the beds. The processes used to make some foam mattresses (particularly those imported from China, can create inconsistencies from one mattress to the next. The Novaform reviews consistently mentioned this as a problem, as did some of the other options.

Off-gassing was an issue with several of the memory foam mattresses. This is common for memory foam mattresses as a whole, but Costco mattresses receive slightly more complaints than average.

Another point to consider is that for many of the beds, information on quality proves fairly limited online. For example, it may be very difficult to find foam densities, material compositions, coil counts, and other important specifications that consumers should have when comparing mattresses. And, since many of the lines are exclusive to Costco, comparison shopping between retailers also can present a challenge.

Verdict from Costco Mattress Reviews

Costco mattresses rated on par with most mattresses in the same price range. One thing we learned is that with with Costco mattresses, price and owner satisfaction are not directly proportional. That is, as price increases, satisfaction won’t necessarily also increase. You should be wary of this while shopping for any mattress; don’t be fooled by clever marketing.

If you are going to buy a mattress from Costco, make sure you understand the issues many of their mattresses have with longevity. Their return policy is good, but you still may end up needing a new mattress sooner than you expect. And while their return policy is better than most, mattresses can still be difficult to return. You want to buy something you can keep and taking a look at Costco mattress reviews before buying can help you gain insight and avoid potential problems.

Medical Disclaimer: The information contained on the site should not be used as a substitute for the advice of an appropriately qualified and licensed physician or other health care provider. The information provided here is for informational purposes only.

35 thoughts on “Costco Mattress Reviews: A Comprehensive Guide”

    1. Hi Jennifer,

      Thank you for your question! Costco does carry some of their mattresses in split-king sizing. We recommend shopping on their website for the best variety and specifically searching for split-king.

    1. Hi Darlene,

      Thank you for your question! Costco does carry Beautyrest mattresses. We recommend shopping on their website, as it has the most variety.

  1. Costco sells a Casper Select. Casper sells The Casper, Wave, and Essential. Where does the Select fit in?

    1. Hi M A,

      Thanks for your question! The Casper Select is very similar to their original Casper mattress; however, they differentiate their Select model from the rest of their mattresses because it was customized specifically for Costco.

    1. Hi Arline,

      Thank you for your question! Looking through our article, we do not see any concerns mentioned with Tuft & Needle. Please let us know if you have any other questions!

  2. I am planning on retiring in Puerto Vallarta and rather than spend a lot of money shipping my bedroom sets, do they have mattresses and box springs or mattress sets I can buy at the Costco in Puerto Vallarta?

    1. Hi Mary,

      Thanks for your question! We don’t know if the Costco in Puerto Vallarta would carry mattresses and box springs, though we would expect them to. We recommend searching on their website or reaching out to Costco directly for more specific information like so.

  3. Hi we bought 2 mattress 2 years we are not happy they sqweek and the cave in the middle!, not happy at all can we return them ? And get a credit? We still want to buy other ones never had any problems with your products!!

    1. Hi Alex!

      Thanks for reading! Did you buy these two mattresses from Costco? Either way, two years ago is a significant time. Costco has a very customer-friendly return policy, but two years still might be too long. Still, there is no harm in reaching out to their customer line and maybe they can do something for you.

      Good luck!

    1. Hi Milena,

      Thank you for your question! Delivery times will vary from brand to brand, so we recommend contacting Costco for the most accurate delivery times.

  4. I like to buy extra firm queen size mattress
    Any body give me suggestion which one to buy
    i like 12″ to 14″ queen size

  5. Looking to buy a mattress from Costco, a queen. I have always bought an innerspring and I have been completely satisfied.
    Now there is memory foam, which is good as we have it down for our carpet padding. Although I am concerned about movement transfer, tossing and turning, and heat.
    What is the best way to go, an innerspring mattress or memory foam? This is so confusing now. We are heavier people in our later years, although very healthy. I just want a medium-firm that is very comfortable.

  6. Doris Bredberg

    I am 87 years and suffer from arthritis. I need a medium-firm mattress. I sit on the edge of the bed when dressing, etc. So I would like the one that doesn’t pack down there. I also want one that can be rotated and flipped so as to have it wear evenly. Can I use the box spring I have now? Does Costco deliver, set up, and remove the old mattress?

  7. Alan Neumann

    Costco sells a Blackstone Cal King 12″ memory foam mattress, but it does not have information on the firmness. I would like to know where it is on a chart from soft to hard.
    Do you know anything about this?

  8. Seems to me mattress buying is at best a field of landmines. High cost is a given while low performance should be accepted as though they’re doing us a favor. After reading this I don’t know what to do.

  9. We bought a sealy cal king and it’s like a slab, to firm I don’t know if it’s going to soften up a bit soon but I know my back can’t Handel a week on this.

  10. We have looked at the Sealy Hawthorne mattress. It is difficult at best to judge the quality or the “feel” of the mattress in the store. We are looking at full size model. Quite frankly,
    we love Costco but their expertise in this arena was terrible.
    So, please give us your most valid analysis of the Hawthorne.

    Thank you!

  11. Will Costo remove the old bedding? If so, is there a charge? How long does it take for delivery from time order is placed?

    1. Hi Helen,

      Thanks for your question! Costco does offer mattress removal services for an additional fee. The time it takes for delivery can range from product to product, and where you’re located can influence delivery times, as well. We recommend contacting Costco about delivery times for the most accurate information.

  12. Bought at Nordstroms a memory foam mattress that cannot be turned over. Not cheap. Very quickly became too hot, sweaty and now WREAKS like death and rotten sweat and a GREAT BIG CULTURE of stinky bacteria. I know it is hopeless and needs to go. I want a mattress that does not have memory foam, no pillow top and can be turned over. The more natural materials the better. Any suggestions?

    1. Hi Lynda,

      Thank you for your question! There are many brands that specialize in making organic latex mattresses, such as Avocado & PlushBeds. Avocado is not built with a pillow top but instead comes with the option to add one to your mattress.

  13. i am only interested in the 299 twin mattress…i would like the customer reviews of that product…does this price include the box springs

    1. …six months later: I have two of those twin mattresses. We bought them for our young children. They are great for the kids, didn’t have any odors at all straight out of the box. They seem to be staying nice and flat, but the kids are under 50 pounds. They feel soft to me (215 pounds) and are only okay to sleep on. The memory top is memory-ish compared to our Tempurpedic. It’s great for the kids, not so much for adults.

      1. Hi Chaddy5,

        Thank you for your comment! We’re glad to hear you found a set of twin mattresses that works great for your kids!

    2. Hi Jean,

      Thank you for your question! We do not see a 299 mattress on Costco’s website, do you mind clarifying or providing more information?

      Box springs are usually not included with mattresses priced as affordably as $299, so you would likely have to buy that separately. Plus, many mattress brands offer foundations to buy with their mattresses for the best support— this may be something you’re interested in, as well.

      We hope that helps!

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