We may receive financial compensation for products purchased through links on this website. Why Trust Best Mattress Brand Caret Down Our proficient team of sleep science coaches, engineers, and product evaluators rigorously inspect hundreds of mattresses using our unique product methodology. Each article is scrutinized for precision, citing only credible sources. Systematically reviewing our content and recommendations, we align with the latest scientific literature and expert insights. Our top-rated mattresses have been personally evaluated and highly rated. Choosing the best mattress is a challenging task for anyone to undertake. There is no such thing as “one-size-fits-all” when it comes to mattresses. Even as shoppers narrow down what they’re looking for, there are no shortage of high-quality options when it comes to the mattress market.With the dozens upon dozens of mattresses to consider, we have streamlined the average shopping experience by drawing upon our favorite mattress brands. We considered not only material quality, mattress type, and price range but also the company’s reputation and what kind of sleeper would enjoy the mattress.The latter half of our guide also details all that shoppers need to know to pick out their perfect mattress. If you find yourself torn between a couple of our recommendations, reading our buyers’ tips section can help you decide what it is you want and need from a mattress.Want to Just Know the Best Mattress?Amerisleep AS3: The Amerisleep AS3 is our recommendation for the best mattress of 2024. The AS3 features extra-cool and responsive memory foam, zoned support technology, a risk-free 100-night trial, and one of the best warranties in the business. Plus, over 6700 verified customer reviews rate it 4.7 out of 5 stars.Best Mattresses of 2024Best Mattress Overall: Amerisleep AS3Best Memory Foam Mattress: Zoma MattressBest Budget Mattress: Vaya MattressBest Mattress for Side Sleepers: Helix Midnight LuxeBest Cooling Mattress: Zoma BoostBest Innerspring Mattress: Saatva ClassicBest Low-Profile Mattress: Nolah Original 10Best Organic Mattress: Avocado GreenMost Innovative Mattress: Purple Hybrid Premier 4Best Latex Mattress: Birch Natural Mattress Best Mattress Overall: Amerisleep AS3 Price: $1149-$2398Mattress Type: Memory FoamMattress Height: 12 inchesFirmness: 5 to 6 out of 10 (Medium)Best for side sleepers, combo sleepers, and couplesAvailable in twin, twin XL, full (double), queen, king, California king, and split king Warranty 20 Years Sleep Trial 100 Nights Shipping FreeMattress featuresMedium firmness works for nearly every sleeper. Plant-based Bio-Pur® is contouring and free of harmful chemicals. HIVE® technology encourages healthy sleeping positions. Recommended forCouples. Sleepers with hip or back pains. Side, back, and combo sleepers.Save $450 on the Amerisleep AS3 with our discount code. Claim Deal The Amerisleep AS3 has the best mattress reviews on the brand’s website earning 4.7 out 5 stars from more than 6,000 reviews from verified customers and rating high on third-party review sites as well. It is one of the more popular plant-based memory foam models from Amerisleep, in the mid-range of its collection.Amerisleep has multiple mattresses, including memory foam, hybrids, and a latex hybrid. All Amerisleep mattresses span the usual lineup of mattress sizes, from twin to split king. From their line, the AS3 has the most universal comfort layer.With a medium firmness, this mattress is perfect for most sleepers, including side, back, and combination sleepers. The versatility of the AS3 also makes it ideal for children, guest bedrooms, and vacation rentals.“Research has shown that memory foam mattresses, such as the Amerisleep AS3, provide support to maintain a neutral spinal alignment to help alleviate shoulder, back and hip pain,” says Dr. Jordan Burns. Regardless of where you place it, you can expect the AS3 to last, as expressed by Amerisleep with the bed’s generous 20-year warranty. Another way Amerisleep protects its customers, in addition to their industry-leading warranty, is with their risk-free 100-night sleep trial.As long as you give their mattress a fair chance for 30 nights, they will give you a full refund if you’re not completely happy. They’ll even help you find a place to recycle it!Speaking of recycling, Amerisleep also has a company mission to protect the environment. Their foam partially replaces a portion of the petroleum (crude oil) with plant-based Castor oil, which is more sustainable.What It’s Made OfSo many things stand out about the Amerisleep AS3. So we’ll start at the top, with the soft, breathable cover.Amerisleep’s covers are designed to keep air flowing throughout the mattress so body heat never builds up. This airy material keeps you cool and comfortable all night. The cover is also removable and completely washable so it is easy to keep your mattress clean.Amerisleep uses its own Bio-Pur® memory foam in all of their mattresses. This advanced memory foam has an “open-cell structure” that does two important things.First, it allows more air to flow through the foam to keep you cool and comfortable. Second, it allows the foam to bounce back faster, so you don’t feel stuck as you change sleeping positions during the night.The Amerisleep AS3 also has a special transition foam layer that provides additional, targeted support and pressure relief for common sore spots like the shoulders and lower back. Using their proprietary Harnessing Intelligent Ventilation & Energy technology (HIVE®) they add precision-cut channels to this layer.HIVE® technology creates targeted areas of support and pressure relief, so it’s soft where you want it and firm where you need it. (81% of consumers say targeted back support is important for them when choosing a mattress). Plus, the channels allow for even more airflow to keep you cool and comfortable through the night.All of these innovative layers rest on top of Amerisleep’s Bio-Core® foam. This durable support foam stands the test of time so well, Amerisleep offers two decades of total warranty coverage to prove it.How It FeelsThe Amerisleep AS3 has an adaptable and versatile medium feel. The plant-based memory foam also keeps cool without feeling chilled, thanks to the foam’s naturally breathable structure and the innovative mattress cover.Thanks to the zoned support of the middle layer, parts of the mattress will feel more cushioning than other areas. However, overall the mattress possesses uncompromising support that keeps the spine aligned without giving the bed an unwanted edge of firmness.You don’t have to just take our word for it, though. Amerisleep’s review system tracks recurring terms in reviews, and what is the most common description of the mattress? “Comfortable,” with more than 6000 reviewers describing it as such, followed by praise for its “good support” and “soft feel.”Notable third-party reviewers like eachnight.com have also named the AS3 their best mattress overall.“The Amerisleep AS3 is the best overall mattress for people looking to reduce aches and pains, provide support to their spine and help improve the overall quality of their sleep,” says Dr. Burns. Why We Recommend It Medium feel memory foam suits most sleeping styles and body types Targeted support prevents back pain, hip pain, and shoulder pain Structural base foam ensures the mattress won't sag prematurelyTake Note Four other firmness options with similar structures available. Best Memory Foam Mattress: Zoma Mattress Price: $499-$1198Mattress Type: Memory FoamMattress Height: 12 inchesFirmness: 5 to 6 out of 10 (Medium)Best for side sleepers, combo sleepers, and active individualsAvailable in twin, twin XL, full (double), queen, king, California king, and split king Warranty 10 Years Sleep Trial 100 Nights Shipping FreeMattress featuresTriangulex™ offers dynamic back support.Gel memory foams keep hot sleepers cool.Reactiv™ provides deep pain relief and improves responsiveness.Recommended forHot sleepers. Athletes. Side, back, and combo sleepers.Save $150 on the Zoma Mattress with our discount code. Claim Deal While many mattress manufacturers focus on promoting recovery during rest, Zoma specifically designed their original Zoma Mattress to enable the high rates of restoration that professional athletes would need to succeed. However, you don’t have to be spending hours a day playing a sport to see improvement with the Zoma Mattress.The Zoma Mattress comes with free shipping, a 100-night trial, and a 10-year warranty.What It’s Made OfThe first layer of the Zoma Mattress is made of Affinity foam with Triangulex™. Triangulex™ uses triangular-shaped cutouts to provide a cushion in high-pressure areas, such as your shoulders. These triangular-shaped cutouts also provide air channels on the top layer which is a great feature to help you sleep cool throughout the night.Beneath the 2 inches of Triangulex™ material, Zoma uses 2 inches of a highly-responsive transition layer of foam called Reactiv™. Reactiv™ can be described as “latex-like”. It’s a bouncy foam that contours to your body but doesn’t give you the “sinking in” feeling associated with memory foam.By putting the Reactiv™ layer directly beneath the Triangulex™ layer, the Zoma mattress combines pressure relief with a bounce.The third and final layer of the Zoma Mattress is a 7-inch core called Support+. Support+ is a durable support layer that helps support you and your mattress.Surrounding the mattress’s layers is a fabric cover of AirCloth, woven to promote breathability while still feeling soft.How It FeelsA crisp coolness is the first thing you may notice when you lie down on the Zoma Mattress, primarily due to its versatile medium feel. It won’t strike the average sleeper as too soft or too firm, instead falling into the sweet spot of feeling just right as it lightly gives way under the body.Reviewers have ranged from the young and athletic to the older but still active, and most have talked about what a great investment the Zoma Mattress is.“The medium firmness and cooling gel features of the Zoma mattress help provide a more comfortable and higher quality of sleep,” says Dr. Burns.Why We Recommend It AirCloth mattress cover enables swift heat dispersion Memory foam contains gel infusions and targeted support Years and years of support expected from aptly named Support+Take Note Available in a hybrid for a bouncy feel Best Budget Mattress: Vaya Mattress Price: $349-$799Mattress Type: Memory FoamMattress Height: 12 inchesFirmness: 5 out of 10 (Medium)Best for combo sleepers, couples, hot sleepers, and eco-friendly shoppersAvailable in twin, twin XL, full (double), queen, king, California king Warranty 10 Years Sleep Trial 100 Nights Shipping FreeMattress featuresMedium foams suit the majority of sleepers. Vaya Foam feels contouring yet breathable.Budget-friendly but still durable and long-lasting.Recommended forBudget shoppers.Couples.Side, back, and combo sleepers.Save $450 on the Vaya Mattress with our discount code. Claim Deal The Vaya Mattress is made in the USA with CertiPUR-US® certified materials, and each layer keeps you cool, so you don’t need to worry about waking up hot. It’s available in all standard mattress sizes and comes with free shipping, so you can get it sent straight to your door in just a few days.The Vaya Mattress ships free and comes with free returns, as well as a 100-night sleep trial and a 10-year warranty. The CertiPUR-US® certified mattress emits little, if any, off-gassing odor, so you can sleep comfortably on a clean, supportive mattress every night.What It’s Made OfEvery Vaya Mattress is encased in a soft, breathable fabric. The top comfort layer of the Vaya is called Vaya Foam, a responsive, supportive material that wicks away heat and moisture. Unlike other memory foams, the Vaya Foam won’t trap you in sags or indentations, causing pressure build-up. Instead, you can wake up pain-free.A thick layer of foam sits beneath the comfort layer, called VAYA Support Foam. This layer maintains proper spinal alignment even after years of use.You can use the Vaya Mattress with a platform or slatted base, but if you do use a slatted base, make sure the slats are no more than 3 inches apart. Larger gaps could damage the foam and cause it to lose support. We do not recommend using the Vaya Mattress with a box spring or on the floor.How It FeelsThe Vaya Mattress was constructed to provide the highest amount of value by suiting all sleep styles. Many reviewers note it feels plush when they lie down, but with a supportive feel that keeps the bed from becoming a sinktrap.“Studies have shown that medium firm mattresses like the Vaya mattress are optimal for reducing pain and improving overall quality of sleep,” says Dr. Burns.People who prefer a firmer feel in their bed, however, may want to exercise caution when considering the original Vaya Mattress.Why We Recommend It Affordable prices keep mattresses within reach of those with limited means Versatile, responsive feel engineered to suit all sleeping positions Spinal support offered by sturdy, sag-resistant base foamTake Note Purposefully basic design means few special features Best Mattress for Side Sleepers: Helix Midnight Luxe Price: $1,373.80 to $2,873.80Mattress Type: HybridMattress Height: 13.5 InchesFirmness: 5 to 6 out of 10 (Medium)Best for side sleepers of all body typesAvailable in twin, twin XL, full (double), queen, king, California king, short queen, RV king Warranty 15 Years Sleep Trial 100 Nights Shipping FreeMattress featuresPillow top with breathable Tencel® or GlacioTex coverDynamic foam top for a medium feelZoned lumbar support for minimal spine misalignmentRecommended forSide, back, and combination sleepersCouples sharing a mattressHeavier sleepersSave with Free Shipping on the Helix Midnight Luxe with our discount code. Claim Deal Side sleepers require a specific feel of their mattresses in order to sleep comfortably. The mattress must have a softer feel that still avoids excess sinkage, or else the side sleeper will wake up with sore backs. Finding a well-made, luxurious mattress can be quite the challenge, as many focus on feeling like a supportive board or a plush pillow.We looked at mattresses for side sleeping to find one that feels luxurious, relieving pressure across the body yet providing uncompromising back support. Our top recommendation for a mattress that fits this description is easily the Helix Midnight LUXE, a pillow top hybrid with a medium conforming feel.The Helix Midnight LUXE comes with a 100-night sleep trial and a 15-year warranty.What It’s Made OfThe Helix Midnight Luxe has a breathable cover of Tencel® cover fabric, a soft material that wicks heat from the body. For an upcharge, you can get a GlacioTex cooling cover fabric instead, a must-have for anyone suffering from nighttime heat in warmer climates.Underneath the Tencel® fabric is supportive, responsive foam, produced by Helix to cushion sensitive areas but overall support the body.The next layer is supportive foam is copper-infused cooling gel foam. As the name suggests, the foam has a stay-cool feel that reacts and contours to the body.Underneath the copper-infused foam is transitional poly-foam that helps the mattress smoothly contour to the sleeper and evenly distribute body weight.The support core is over a thousand wrapped coils. The coils are arranged to provide lumbar support and align the spine. Coils under the hips provide firm support, while coils in the shoulder area create a “softer” and more cradling feel.The base layer is DuraDense foam, created to increase the durability of the overall mattress.How It FeelsHelix appropriately rates the Midnight Luxe as an in-between mattress, neither too soft or firm. However, thanks to the breathable pillow top and the underlying gel foam, the mattress has just enough give to relieve tension and increase comfort while balancing this cushion with underlying support.Why We Recommend It Tencel® cover with gel visco foam underneath Contouring Helix foams for reactive support Thousands of pocketed coils set up for targeted pressure relief and supportTake Note Medium feel only suitable for a select number of sleepers Best Cooling Mattress: Zoma Boost Price: $1199 to $2598Mattress Type: HybridMattress Height: 15 inchesFirmness: Medium-soft to Medium (5 to 6 on the firmness scale)Best for hot sleepers seeking a stay-cool mattressAvailable in twin, twin XL, full (double), queen, king, and California king Warranty 10 Years Sleep Trial 100 Nights Shipping FreeMattress featuresUltra-cool premium cover fabric with triangular design.Gently soft and cooling foam comfort layers.Buoyant transition foam and pocketed coils.Recommended forHot sleepers and people in warmer areas.Side and combination sleepers.Petite or lightweight individuals.Save $150 on the Zoma Boost with our discount code. Claim Deal The Zoma Boost is one of the best mattresses on the market, offering a luxuriously cool sleep experience that’s unmatched by other mattresses. With its ultra-cool fabric cover, soft and airy to the touch, the Zoma Boost creates a comfortable sleeping environment that’s perfect for those who tend to sleep hot.In terms of quality and construction, the Zoma Boost is truly top-notch. All of its foam layers are certified by CertiPUR-US®, so you can be sure that they’re safe, high-quality, and free of harmful chemicals.And with a 10-year warranty and a 100-night sleep trial, you can rest assured that the Zoma Boost is a smart investment in your sleep and overall well-being.What It’s Made OfThe mattress’s plush, pillow top layer is 2 inches of hypersoft foam, which conforms to your body’s curves, providing a soft and cozy sleeping surface. Beneath that top layer, you’ll find graphite-infused memory foam, deepening the bed’s cooling comfort and enhancing the mattress’s conformability.Next, the Reactiv™ transition layer adds a bit of bounce and ensures that the bed remains responsive to your movements. The foam was engineered to mimic latex’s feel without the attached cost, keeping high-quality comfort affordable and accessible.The Zoma Boost’s main support system is pocketed coils that contour to your body’s shape and provide motion isolation to prevent disturbances from your sleeping partner. The mattress also features edge support along the sides, making it easy to get in and out of bed.Also along the sides of the mattress are sturdy handles. The 15-inch bulk of the mattress can feel hefty and hard to move, but these handles simplify moving the mattress and changing its sheets.How It FeelsAs we noted, the Zoma Boost was designed to maximize its cooling potential. It’s often the first thing noticed about the mattress, swiftly followed by the realization of just how soft it feels. Yet that softness doesn’t hamper movement or let sleepers seek too far into the mattress, establishing a bed that is like a weightless, cooling cloud.Why We Recommend It Quilted foam top with cooling cover and infusions Transition foam and pocketed coils add bouncy feel Softer feel is swift to hug the body and relieve pressureTake Note Handles make lifting mattress easier but it's still quite heavy Best Innerspring Mattress: Saatva Classic Mattress Price: $849-$2099Mattress Type: Hybrid InnerspringMattress Height: 11.5 inchesFirmness: Available in soft, luxury-firm, or firmBest for combo sleepers, couples, and hot sleepersAvailable in twin, twin XL, full (double), queen, king, California king, and split king Warranty 15 Years Sleep Trial 180 Nights Shipping FreeMattress featuresAvailable in three different firmness levels.3-inch Euro-style pillow-top for maximum comfort.Organic cotton cover wicks away heat and moisture.Recommended for...Those with back pain.Those who like a bouncier mattress.Plus-size sleepers.Save Free Shipping on the Saatva Classic Mattress with our discount code. Claim Deal Saatva offers sleepers 4 different hybrid mattresses and one memory foam mattress. From their lineup, our favorite is the Saatva Classic Mattress because it comes with a customizable firmness level. Sleepers can choose between a soft/plush, luxury firm, or firm option, making it easy to get the level of support right for you.What It’s Made ofNo matter which model you choose, the Saatva Classic has a 3-inch Euro-style pillow-top to cushion the joints and prevent pressure points. This topper is wrapped in an organic cotton cover with Saatva’s proprietary antimicrobial treatment to prevent the build-up of odor-causing bacteria.Next is a layer of high-density memory foam with LumberZone® Active Spinal Wire, a feature designed to provide back support and promote neutral spine alignment. This dense layer also promotes the mattress’s structural support.The third layer of pocketed spring coils prevents motion transfer which is ideal for couples with different sleep schedules. However, underneath this layer is the mattress’s main support core, tempered steel open-coil springs. Reinforced edge support from dense foam that rings around the mattress, increasing stability and preventing premature sagging.How It FeelsShoppers’ most popular choice is the luxury firm option which has a firmness between 5 and 7. Customer reviews claim this comfort level is supportive near the lumbar spine but soft and contouring near sensitive joints. The soft and firm options have their fans as well, feeling neither too plush or too firm, respectively.Why We Recommend It Antimicrobial protection applied to the mattress cover Schedule a free mattress setup appointment with Saatva Two coil layers for responsive, airy supportTake Note $99 fee charged for any mattresses returned during the sleep trial Best Low-Profile Mattress: Nolah 10" Mattress Price: $649-$1249Mattress Type: FoamMattress Height: 10 inchesFirmness: 5-6 out of 10 (Medium)Best for combo sleepers, couples, and hot sleepersAvailable in twin, twin XL, full (double), queen, king, California king, and split king Warranty 15 Years Sleep Trial 120 Nights Shipping FreeMattress features10-inch mattress works well for bunk beds and trundle beds.Stable foam base is resistant to sagging and indentations.Soft, airy cover prevents heat-trapping and night sweats.Recommended for...Combination sleepers.Couples with different sleep preferences.Those with back pain.Save with Free Shipping on the Nolah 10" Mattress with our discount code. Claim Deal Nolah makes three mattresses: the Nolah Original 10 and the Nolah Signature 12, and the Nolah Evolution 15. The numbers help distinguish the mattresses by height.We like the Nolah Orginal 10 because we think it offers a great value for its price point. The Nolah Original 10 comes with a lifetime warranty, a 120-night sleep trial, and free shipping. To save more you can even remove the sleep trial, although we do not recommend doing this unless you are 100 percent certain this is the right mattress for you.What It’s Made OfAs the name suggests, it’s a 10-inch mattress. The first two inches of the Nolah is made up of what the company calls Cooling AirFoam™. It’s important to note: this foam tries to comfort you like memory foam, but it is not memory foam itself. This could help explain the more affordable price point, as memory foam tends to be one of the more expensive parts of a mattress.Beneath those two inches of cooling foam, Nolah puts 1-inch of “Deep Supportive High-Resilience Foam.” Nolah describes this foam as “stronger and more durable” than latex. Part of what we like about Nolah is how it makes a comfortable mattress without using memory foam or latex. This means if for whatever reason, you are looking for a non-memory foam, non-latex mattress option, then the Nolah may be right for you.The final layer is 7 inches of dense, durable base foam.How It FeelsThe Nolah Original 10 has a medium feel designed to feel comfortable to all sleepers. However, since the bed has a relatively thin layer of comfort foam, some side sleepers may find it doesn’t feel “soft” and compressive enough. Still, many side sleepers may find the targeted pressure relief for the hips and shoulders provide plenty of comfort, despite the slim profile.What We Love AirFoam™ designed to improve on the pressure relief of traditional memory foam Transition foam packs a lot of bounce into a compact layer Structural, sag-resistant support from the base layerTake Note May be too thin for heavier sleepers Best Hybrid Mattress: GhostBed Flex Price: $1745 to $3800Mattress Type: Memory Foam HybridMattress Height: 13 InchesFirmness: 6 out of 10 (Medium)Best for most sleeping stylesAvailable in twin, twin XL, full (double), queen, king, California king, and split king Warranty 25 Years Sleep Trial 101 Nights Shipping FreeMattress featuresWeightless, medium-feel surface makes it easy to moveTop layers of gel memory foam for cool compressionPocketed coils with reinforced edge supportRecommended forSide, back, and combination sleepersCouples seeking a bouncy mattressHot sleepersSave with Free Shipping on the GhostBed Flex with our discount code. Claim Deal Hybrid mattresses are appreciated by many for the way they balance cushioning foams with bouncy coils. This mattress design typically provides the bouncy feel of an innerspring mattress and the pressure relief of an all-foam bed.While there are many hybrid mattresses available on the market, the GhostBed Flex is our top recommendation. This mattress model is one of a handful that GhostBed offers, and it’s one of our favorites from the brand given its affordable prices and versatile medium feel.What It’s Made OfThe GhostBed Flex contains three foam layers under a quilted cover, with pocketed coils supporting the sleeper’s body.The quilted cover has an inch of cooling fiber, an innovative technology to increase the surface’s cool-to-the-touch feel. The fabric is also soft and supple, making it easy for sleepers to relax.The first foam layer is an inch of gel memory foam, and it’s followed by a second layer of inch-thick gel foam. These two layers provide deep compression for desired pressure relief, while the infused gels keep absorbed body heat moving away from the sleeper.The hybrid’s transition layer is hypoallergenic Ghost Bounce foam. This material is engineered by GhostBed to feel springy like latex while still contouring the way memory foam does, providing compression and responsiveness all at once.The hybrid mattress’s support core is hundreds of pocketed coils for a weightless, responsive feel. The base layer is dense, supportive foam, placed to keep the coils standing strong.How It FeelsThe GhostBed Flex is aptly named for its buoyant, flexible feel. This feel is responsive and, while GhostBed rates it as slightly on the firmer side of a medium feel, the surface’s plentiful soft cushion ensures the bed doesn’t feel unyielding like a board or rock.Quite a few reviewers noted that the GhostBed Flex was their key to waking up without stiff necks or sore backs. If your current mattress is unsupportive and uncomfortable, the GhostBed Flex might just provide all that you need.Why We Recommend It All GhostBed mattresses manufactured in the U.S. Gel memory foam top for cool, conforming cushion and pain relief Pocketed coils possess independent bounce for greater comfortTake Note Only available in one firmnesss Best Hybrid for Hot Sleepers: Sealy Chill Mattress Price: $1139 to $1999Mattress Type: HybridMattress Height: 12 InchesFirmness: 6 out of 10 (Medium)Best for most sleeping styles and hot sleepersAvailable in twin, twin XL, full (double), queen, king, California king Warranty 10 Years Sleep Trial 100 Nights Shipping FreeMattress featuresMemory foam conforms to the body and hugs curvesActive Support Technology® for targeted comfortQuantum Edge® for a reinforced perimeter of edge supportRecommended forSide, back, and combination sleepersHot sleepersCouplesSave with Free Shipping on the Sealy Chill Mattress with our discount code. Claim Deal One of the driving ideas behind hybrid mattresses is that the design naturally creates a cooler surface than what an all-foam mattress possesses. Air is free to move between the coils supporting the mattress, which usually cannot happen so easily in the thick base foam of a foam bed.When it comes to hybrid mattresses that keep hot sleepers cool, one of our favorites is the aptly named Chill Hybrid from Sealy. It relies on multiple sleep technologies to provide cool, consistent comfort.The Chill Hybrid comes with a 100-night sleep trial and a 10-year warranty.What It’s Made OfThe Chill Hybrid has a relatively simple design, with three layers wrapped inside a cooling cover fabric. This fabric cover has phase change material to help counteract absorbed heat.The mattress’s comfort foam is Perfect Fit memory foam, engineered for better contouring to a sleeper’s unique curves. Perfect Fit is swift to adapt to the movements and position of a sleeper.The support core of the Chill Hybrid is hundreds of wrapped coils, featuring Active Support Technology® and Quantum Edge®. These technologies provide targeted support suitable for a range of body types and firm up the edges to make it easy to move out of bed.The Bolsa® coils also increase the mattress’s cooling abilities by channeling the heat away, ensuring the surface feels cool throughout the night. While many mattresses have heat-wicking fabrics and foams, it’s the rare bed that has coils capable of transporting heat away.How It FeelsThe medium feel of the Sealy Chill Hybrid promotes a hug-like feel, designed to embrace the body in most positions. Still, some sleepers may find it a touch too firm, approaching the feel of a medium-firm mattress.Overall, the bed should pleasantly cool throughout the night, thanks to its specialty cooling features. With phase change materials, heat-channeling coils, and contouring foams, the bed stays chilled even as it hugs all of the body’s curves.Why We Recommend It Phase change material cover fabric boosts heat dissipation Conforming Perfect Fit memory foam top for soft support Pocketed coils features edge-to-edge supportTake Note Relatively few special features and no transition foam Best Organic Mattress: Avocado Green Mattress Price: $999-$1899Mattress Type: Latex Foam HybridMattress Height: 13 inchesFirmness: 7 out of 10 (Medium-Firm)Best for combo sleepers, couples, hot sleepers, and eco-friendly shoppersAvailable in twin, twin XL, full (double), queen, king, California king, and split king Warranty 25 Years Sleep Trial 1 Year Shipping FreeMattress featuresGOLS latex foam comfort layer.Spring coils made with recycled steel.Wool fire barrier is safe and natural.Recommended for...Eco-conscious shoppers.Back sleepers and those with back pain.Those with allergies and skin sensitives.Save Free shipping on the Avocado Green Mattress with our discount code. Claim Deal As an all-natural, organic option, the Avocado Green is a great addition to the list. With a rating of 4.8 out of 5, it’s a favorable option for those seeking an eco-friendly hybrid choice. The Avocado is priced below-average compared to other hybrids with all-natural materials.What It’s Made OfStanding at either 11-inch or 13-inch (depending on whether a sleeper chooses to add a pillow top), the Avocado mattress is made with organic cotton and wool and one or two layers of Dunlop natural latex. All of these materials work together to promote a cool, pressure-relieving surface.These cushioning materials are followed by an 8-inch support core of pocketed innerspring coils. These coils are arranged to establish five zones of targeted support.How It FeelsSide sleepers struggled the most with this mattress, claiming stiff joints and pain during the night and morning. Some customers, while finding the mattress, both comfortable and supportive, still missed the sinking sensation that comes from memory foam.Even with the pillow top addition, there have been reports of the Avocado Green feeling too firm. However, this mattress was received well by stomach sleepers and back sleepers.Why We Recommend It Organic cotton and wool for cool, comfortable padding Latex foam contours, with an optional pillow top for deeper compression Pocketed coils provide separate support zones for the parts of the bodyTake Note May feel too firm for side and combo sleepers Most Innovative Mattress: Purple Hybrid Premier 4 Price: $3199-$6398Mattress Type: HybridMattress Height: 13 inchesFirmness: 3 out of 10 (Soft)Best for side sleepers and petite sleepersAvailable in twin, twin XL, full (double), queen, king, California king, and split king Warranty 10 Years Sleep Trial 100 Nights Shipping FreeMattress featuresInnovative Purple Grid provides instant pressure relief.Ventilated cover promotes breathability.Pocketed spring coils keep body weight evenly distributed.Recommended for...Side sleepers.Lightweight sleepers seeking pressure relief.Hot sleepers.Save Free shipping on the Purple Hybrid Premier 4 with our discount code. Claim Deal Purple is one of the more unique options on our list. They don’t specialize in latex or memory foam, but their own third option: hyper-elastic polymer. Purple started as a one mattress company but since has grown into having four models. And while they used to be an all-foam mattress, their newest models are technically hybrids.For this guide, we are going to focus on the Purple.4 Hybrid Premier. Like all Purple mattresses, the Purple.4 Hybrid Premier comes with free shipping, a 10-year warranty, and a 100-night sleep trial. The mattress itself is 13-inches tall and weighs 168lbs in a queen size.What It’s Made OfThe “4” in the title designates how this model has 4-inches of hyper-elastic polymer, which is the most of any Purple mattress. Arguably, this makes the Purple.4 Hybrid Premier the softest and most supportive of the lineup. It is also the most expensive.Beneath the 4-inches of hyper-elastic polymer, Purple places one inch of 2.0lb PCF poly-foam. This layer of poly-foam serves as a transition layer between pocketed coils and the hyper-elastic polymer, providing cushioning that sleepers call “luxury firm.”The pocketed coil layer is 7.5 inches tall, providing stable yet responsive support. Air can also freely circulate between the coils, helping to ensure that the Purple .4 Hybrid Premier feels cool from top to bottom.How It FeelsThe Purple .4 Hybrid Premier has the thickest comfort layer of any of their mattress models, yet thanks to the grid’s flexibility, it doesn’t feel overly soft when a sleeper lies down. The grid gives way just enough under the body to establish a plush, hug-like feel, while the material’s responsiveness and the coil’s springiness ensure consistent support throughout the night.Why We Recommend It Thick layer of flexible grid material freely hugs heavier bodies Pocketed coils increase the surface's adaptable feel Aerated mattress cover and side panels maximize coolnessTake Note High prices due to materials costs, with larger sizes costing over $2000 Best Flippable Mattress: Layla Mattress Price: $749-$1249Mattress Type: Memory FoamMattress Height: 10 inchesFirmness: Flippable (soft side – 4, firm side – 7)Best for combo sleepers and couplesAvailable in twin, twin XL, full (double), queen, king, California king, and split king Warranty Lifetime Sleep Trial !20 Nights Shipping FreeMattress featuresFlippable mattress with a soft side and a firm side, perfect for combination sleepers.Minimal motion transfer for undisturbed sleep.Thermo-gel cooling technology prevents heat-trapping.Recommended for...Couples with different body types.Combination sleepers.Hot sleepers.Save Free Shipping on the Layla Mattress with our discount code. Claim Deal Layla offers sleepers two different mattresses, a memory foam and a hybrid model. Both mattresses have a copper and gel-infused memory foam comfort layer to increase airflow and reduce uncomfortable night sweats. The Layla Mattress has a foam base, while the Layla Hybrid has a pocketed spring coil base.Their original model, the Layla Mattress, is unique because it is flippable and has a dual firmness. It offers sleepers two different firmness options, a soft side and a firm side. The soft side is perfect for side sleepers and lightweight individuals, while the firm side is great for back sleepers and those with chronic back pain.What It’s Made OfBoth sides of the mattress have copper-infused memory foam. The infusion is different from many common cooling infusions because it also promotes a clean, fresh-smelling mattress. Copper naturally repels odor-causing bacteria, while also compressing under the body for reactive support when a sleeper lies down.The Max AirFlow Support Foam in the middle of the mattress features Surface Modification Technology (SMT) to ensure the joints are cushioned and the lumbar spine is supported. With this transition layer, sleepers rest in a safe, neutral position no matter which side of the mattress they choose to sleep on.The mattress’s support core foam is sturdy and stable with minimal bounce, promoting spine alignment and resisting sagging.How It FeelsNaturally, how the Layla Mattress feels depends on what side you’re lying on. The soft side has targeted support so the surface doesn’t have just one feel. Instead, it conforms as needed, ensuring each side of the body receives the pressure relief it receives. One customer review noted it’s less of a sinking feeling and more of a floating sensation when it comes to the plush side.The firm side has received praise from a few customers for how supportive it feels, with one noting it relieved back pain. A few reviewers noted that they did tire of the firm side but were comfortable again after switching to the softer side.The copper-infused memory foam is quick to compress when you lie down, offering pressure relief no matter which side you choose.Why We Recommend It Reversible firmnesses let the mattress suit wildly different preferences Antimicrobial and temperature-regulating copper infusion Soft side features surface modification technology for targeted supportTake Note No medium feel available, only soft and firm Best Firm Mattress: Simmons Beautyrest Hybrid Level 1 Price: $1699-$2499Mattress Type: HybridMattress Height: 12.5 inchesFirmness: 8 out of 10 (Firm)Best for back and stomach sleepersAvailable in twin XL, full (double), queen, king, California king, and split king Warranty 10 Year Sleep Trial 120 Nights Shipping FreeMattress featuresMedium-soft firmness cradles the joints and supports the lumbar spine.Gel memory foam comfort layer wicks away heat and moisture.Pocketed spring coil base minimizes motion transfer for undisturbed sleep.Recommended for...Heavier sleepers.Stomach and back sleepers.Hot sleepers.Save with Free Shipping on the Simmons Beautyrest Hybrid Level 1 with our discount code. Claim Deal The Simmons Beautyrest Hybrid has a medium-soft firmness, and features a combination of gel memory foam and pocketed spring coils. Most side sleepers will find this combination supportive and comfortable.The Simmons Beautyrest Hybrid Level 1 comes with a 10-year warranty and a 120-night sleep trial period.What It’s Made OfThe cover of this hybrid includes Simmons’ ContourFit Design®. This feature works to put as little material between you and the comfort layer as possible. The soft, flexible fabric moves with you throughout the night and helps optimize the comfort of the memory foam beneath. There is also a thin layer of InfiniCool Plus® on the top of the mattress and below the surface. This material has a thermic phase changing feature that allows it to stay “cool to the touch.”A 1-inch layer of plush comfort foam makes up the top layer of this mattress—providing sleepers with contouring and pressure-free support. Beneath this foam is 3 inches of gel memory foam. This foam provides comfort and helps maintain a healthy spine. The gel-infusion absorbs body heat from the surface of the bed, so sleepers don’t overheat during sleep.A base of pocketed spring coils lies beneath the comfort layers. Simmon’s 1000 Series Pocketed Coil System® reduces motion transfer and balances firmness and cushioning, so you experience the perfect amount of support. The BeautyEdge® perimeter makes moving around the mattress comfortable and also ensures the lifespan of the bed.How It FeelsThe Simmons Beautyrest has a self-described firm feel across its surface, with little sinkage. Appreciative reviewers have also noted this firm feel has eased back pain and other pain issues, in some cases within the first few nights.SEE ALSO: Simmons Beautyrest Mattress Reviews: A Comprehensive GuideWhat We Love Three comfort foam layers for a cool and firm feel Coils arranged for precision support and motion isolation New mattress setup and old mattress removal offeredTake Note All sizes cost over $1500 Most Versatile Mattress: BedInABox Original Mattress Price: $749-$1199Mattress Type: Memory FoamMattress Height: 11 inchesFirmness: 7 out of 10 (Medium-Firm)Best for back sleepers and people with back painAvailable in twin, twin XL, full (double), queen, king, California king, and split king Warranty 20 Years Sleep Trial 100 Nights Shipping FreeMattress featuresCoolRest® foam comfort layer contours without trapping body heat.All foam layers are back by a CertiPUR-US® certification.High-density foam base is durable and prevents sagging.Recommended for...Back sleepers.Individuals seeking a mattress for back painHot sleepers.Save Free shipping on the BedInABox Original Mattress with our discount code. Claim Deal Since 2006, BedInABox® has produced high-quality memory foam mattresses at an affordable price. The BedInABox® Original Mattress is an all-foam bed with a medium-firm feel—making it suitable for back sleepers and side sleepers who prefer a firmer mattress.BedInABox offers a 20-year warranty and a 100-night sleep trial period with each of their beds.What It’s Made OfThe BedInABox® Original has a total of 11 inches—a plush comfort layer and foam support base. Let’s take a closer look at the layers of this mattress.First, a lightweight, knit cover surrounds the bed. This material allows hot air to escape the bed quickly, so you experience less night sweats.Beneath this cover is 3 inches of CoolRest® memory foam. CoolRest® contours to the curves of the body and prevents excessive sinking, so your spine remains neutral. This layer creates a safe sleep position so you can wake with fewer aches and pains. CoolRest® is also infused with gel microbeads that work to dissipate heat from the surface of the mattress.The CoolRest® comfort layer is supported by 7 inches of Sure Align® high-density foam. This layer provides additional support for the spine by keeping the hips and torso lifted and in alignment. Sure Align® also maintains the structure and integrity of the mattress.A CertiPUR-US® and OEKO-TEX® certifications back both layers of this mattress—guaranteeing it is free of harmful chemicals.How It FeelsThe medium-firm feel strikes the balance between, “soft enough to cushion sensitive areas, firm enough to support the back,” quite well, as more than a few reviewers have also noted. The 3-inch comfort layer molds well to the body, hugging spots where tension may otherwise build up.Why We Recommend It Made in North Carolina in compliance with with U.S. standards CoolRest® memory foam with temperature-controlling gel microbeads Foam layers certified by CertiPUR-US® and OEKO-TEX®Take Note Likely too firm for side sleepers and too thin for some heavier sleepers Best Contouring Mattress: Tuft & Needle Original Mattress Price: $645-$1095Mattress Type: FoamMattress Height: 10 inchesFirmness: 6 out of 10 (Medium)Best for combo sleepers, couples, and hot sleepersAvailable in twin, twin XL, full (double), queen, king, California king, and split king Warranty 10 Year Sleep Trial 100 Night Shipping FreeMattress featuresGraphite-infused foam comfort layer.Versatile medium firmness level.Stable foam base prevents spinal misalignment and sagging.Recommended for...Side, back, and combination sleepers.Most body types, including plus-size and lightweight sleepers.Hot sleepers.Save with Free Shipping on the Tuft & Needle Original Mattress with our discount code. Claim Deal Tuft & Needle started their business with one universal mattress. Although they have expanded their product line, their original Tuft & Needle mattress is still their most popular and highest rated bed. This mattress has two foam layers and utilizes graphite and cooling gel to create a breathable sleep surface.Tuft & Needle offers a 10-year warranty and a 100-night sleep trial with each of their mattresses.What It’s Made OfThe cover of the Tuft & Needle Original is an ultra-soft cotton blend that releases trapped heat throughout the sides of the mattress.Beneath this airy cover is 3 inches of Tuft & Needle’s Adaptive® foam. This foam responds quickly to pressure, so you stay supported even as you change positions throughout the night. Adaptive® foam also cushions pressure points and prevents sinking, so you sleep comfortably and in a healthy sleep position.To make this foam layer more breathable, Tuft & Needle infuses it with graphite and cooling gel. Graphite is a known heat conductor, so body heat can easily pass through this layer. Plus, the gel microbeads pull body heat away from the surface of the bed. Both of these materials allow for a cooling, more comfortable sleep.Supporting the Adaptive® layer is a 7-inch poly-foam base that protects against sagging and indentations. Since the Tuft & Needle Original has a medium comfort level, it is suitable for most sleep positions and body types. Plus, it can be paired with a variety of bed frames and foundations.How It FeelsThe Tuft & Needle Original possesses a mildly firm feel that many reviewers noted gave them a feeling of comfortable support. However, for people who sleep on their sides, the Original mattress may not feel conforming enough for the hips and shoulders areas.One reviewer noted they fixed the problem of a too firm mattress with a topper, but many shoppers don’t want to have to do that with a new mattress.Why We Recommend It Graphite infusion moves absorbed body heat away from sleepers Foam top layer named for its quick adaptability Supportive base foam promotes a healthy backTake Note May feel too firm for side sleepers Best Latex Mattress: Birch Natural Mattress Price: $1249 to $1999Mattress Type: HybridMattress Height: 11 InchesFirmness: 5 to 6 out of 10 (Medium)Best for most sleepers seeking a natural mattressAvailable in twin, twin XL, full (double), queen, king, California king Warranty 25 Years Sleep Trial 100 Nights Shipping FreeMattress featuresFlame protective barrier along the bed’s top and bottomTalalay latex foam contours to the body’s curvesMotion-isolating wrapped coils with firm edge supportRecommended forMost sleeping positions and body typesPeople sensitive to synthetic materialsEco-conscious shoppers seeking an eco-friendly mattressSave with Free Shipping on the Birch Natural Mattress with our discount code. Claim Deal Latex hybrid mattresses are a common way of finding a latex mattress at a reduced cost. Some sleepers also prefer the buoyancy of a latex mattress over an all-latex mattress. While there are many excellent latex hybrids worth considering on the market, the Birch Natural caught our attention with its responsive medium feel and affordable prices.The Birch Natural mattress comes with a 100-night sleep trial and a 25-year warranty.What It’s Made OfThe cover of the Birch Natural mattress is ventilated, elastic organic cotton certified by GOTS. This fabric cover maintains a refreshing cool cover for uninterrupted sleep.What separates the Birch Natural mattress from other latex hybrid is how the mattress relies on multiple wool layers. Wool is commonly used as a flame barrier, but Birch uses two wool layers. The top one is underneath the cotton cover, a mix of organic wool and rayon fibers that act as a flame retardant. Next is organic Birch wool, created to provide elastic comfort and promote a cool mattress.The mattress’s main comfort layer is the eco-INSTITUT certified Talalay latex for little to no “new mattress” smell. The foam contours to the body, cushioning sensitive areas and limiting morning stiffness.The mattress’s core is pocketed coils, with every individual coil wrapped to isolate motion. The sides of the mattress have reinforced coils for excellent edge support. The base of the mattress is another layer of wool and rayon to provide that extra bit of fire protection.How It FeelsThe Birch has a versatile medium feel for near-universal comfort. Thanks to the eco-INSTITUT certified latex foam, the mattress should have no more than the faintly “vanilla” smell commonly associated with natural latex, instead of the chemical smell that other types of new mattresses can have.This combination of freshness and a balanced feel can help sleepers rest better their first night on the Birch mattress.Why We Recommend It GOTS certified organic cotton cover for heat-wicking comfort Organic Birch wool and Talalay latex foam provide cool cushion Wool and rayon fire barrier provides chemical-free protectionTake Note Mattress can be heavy and difficult to move Best Mattress for Allergies: Avenco Dream Plus Price: $469-$669Mattress Type: Memory Foam HybridMattress Height: 12 inchesFirmness: 5 to 6 out of 10 (Medium)Best for combo sleepers, couples, hot sleepers, and eco-friendly shoppersAvailable in full (double), queen, king, and California king Warranty 10 Years Sleep Trial 100 Nights Shipping FreeMattress featuresThree foam layers for cool, contouring cushion and comfortAdaptable, responsive pocketed coilsDurable edge support for easier mornings.Recommended for...Most sleep styles.Hot sleepers.Budget shoppers and value seekers.Save with Free Shipping on the Avenco Dream Plus with our discount code. Claim Deal Avenco offers a wide selection of mattresses, memory foam and hybrid alike. Our top recommendation is the Dream Plus Hybrid, an upgraded version of their original Dream Hybrid. The Avenco Dream Plus comes with free shipping, a 100-night sleep trial, and a 10-year warranty.What It’s Made OfStanding 12 inches tall, there are six crucial parts that make up the Dream Plus Hybrid.What covers the mattress surface is Tencel fabric, a material designed to compete with cotton’s natural comfort. It feels silky and cool to the touch, wicking away heat and moisture as you sleep. Tencel fabric also resists pilling, keeping the mattress in good shape as the years pass.The first layer is high-density foam, engineered for responsive pressure point relief. Next is latex foam, a natural material designed to promote coolness and contouring. The third layer is Bamboo Charcoal foam, its infusion meant to limit bacteria and prevent odor build-up, ensuring the mattress always feels and smells fresh.The main support core is pocketed coils, with every coil wrapped for greater motion isolation. These SMART ZONAL coils feature variable support, helping the mattress adapt better to movements. The last part worth mentioning is the edge support along the sides, giving sleepers the freedom to sit on the side or quickly slide out of bed.How It FeelsThe mattress cover feels silky and cool to the touch, and the natural materials inside the Tencel cover is helpful for anyone who is sensitive to wholly synthetic materials. The foam top layers give way under the body, molding to sensitive areas for pressure and pain relief.SEE ALSO: Avenco Original Hybrid Mattress ReviewWhy We Recommend It Tencel mattress cover made from plant fibers for natural coolness Charcoal infusion promotes a cool feel and a fresh smell Poly-foam and latex foam for compressive and responsive comfortTake Note No twin sizes offered Best Foam Mattress: Tulo Mattress Price: $759-$1399Mattress Type: HybridMattress Height: 10 inchesFirmness: 5 out of 10 (Medium)Best for combo sleepers and couplesAvailable in twin, twin XL, full (double), queen, king, California king, and split king Warranty 10 Year Sleep Trial 120 Nights Shipping FreeMattress featuresLightweight, airy cover stays cool to the touch.Gel memory foam comfort layer increases breathability.Support foam reduces motion transfer for sound sleep.Recommended for...Couples.Combination sleepers.Budget shoppers.Save Free Shipping on the Tulo Mattress with our discount code. Claim Deal The Tulo Mattress is a mattress with a gel memory foam comfort layer for maximum cooling and contouring. While the comfort layer molds to the curves of the body, the gel infusion helps prevent heat-trapping and night sweats.The Tulo Mattress is available in 6 different models—8-inch firm, 10-inch medium, 11-inch medium-firm, 12-inch firm, 12-inch plush, and 13-inch medium-firm. In most cases, the 10-inch medium works well for most sleep styles and body types, including combination sleepers and those with back pain.What It’s Made OfThe foam used in the Tulo is certified by CertiPUR-US® and every component of the mattress is made in the USA. This ensures it meets quality standards and is safe for you and your family.Bamboo fibers in the mattress cover enable swift heat dissipation, working to keep the mattress from overheating. The green tea infused in the foam not only helps move heat away from the body, but also promotes a clean-smelling mattress by keeping microbes from settling.The Tulo Mattress is also versatile and can be used on most modern bed frames and foundations, including platform beds, slatted foundations, and adjustable beds.How It FeelsThe Tulo 10-inch mattress model has a versatile feel that’s meant to be conforming enough to contour to the body yet bouncy enough to lift a sleeper’s legs and back. Reviewers have noted how well the mattress molds to the body for pressure relief and cushion.SEE ALSO: The Best Place to Buy a Mattress & 7 In-Store MythsWhy We Recommend It Bamboo mattress cover uses natural material to keep cool Fresh feel bolstered by the green tea foam infusion Medium feel suits the majority of sleeping stylesTake Note Available in different thicknesses with varying firmnessesWhat Is the Best Mattress?As our thorough list of recommendations should make clear, that’s more than just a difficult question to answer. It’s an impossible question because there is no such thing as the one “best mattress” that can take the title and be the definitive bed. What works well for one person may cause nights of lost sleep for another.Oftentimes, it’s best for shoppers to browse mattresses by a specific need or niche. For example, a shopper who wants a bed to relieve a sore back should look for “best mattress for back pain” rather than just the general best mattresses. To simply shopping, we have composed a number of mattress guides that address specific issues.Things to Consider When Purchasing A MattressWe researched several brands, from big names to start-ups. While focusing on the more popular mattress types, innerspring and memory foam, our guide also showcases the best and worst the mattress industry has to offer.While the most popular mattresses aren’t always the best ones you should buy, our team found that some of the beds people are talking about most really do stack up against the competition. In general, memory foam mattresses have an average owner satisfaction of 80% compared to innerspring’s 60%. But don’t think that just because its memory foam your bed will be great. There are huge differences between brands in terms of quality and performance.To create this guide, we combed through Based on owner reviews, consumer review publications and online review websites for all of the top mattresses. Then we scored each one based on what research says consumers care about the most when buying a mattress. Finally, we curated five of the top-rated memory foam mattresses and five top innerspring mattresses available this year and ranked them accordingly. Read on to compare specifications along with detailed notes on each bed.In looking for the best mattress, there are a few things that need to be considered. These factors can affect how you sleep and whether or not you have a good experience. While companies may offer their top picks, it will ultimately come down to your personal preferences.Something to keep in mind before shopping: the ultimate goal should not only be finding a comfortable mattress but finding one that provides proper spinal alignment. One of the reasons why many wake with a sore back is because their mattress is not supporting the spine as it should. Other factors that need to be considered are mattress type, size, sleeping position, and budget. If looking for the best mattress for back pain, choosing your preferred type of mattress is a good place to start.Determining each of these will help you in finding the right mattress and achieving the best sleep.Type of MattressesMattresses can come in a variety of different materials. Each material has its own set of pros and cons. The type of mattress you choose can also depend on your sleep position, budget, and personal preference.Some materials may cost more than others; for instance, latex will come with a higher price tag due to its natural material. If you’re not sure about a specific type, see if a sleep trial is available. We’ve outlined each type of mattress to give you better insight into what to expect.Memory FoamMemory foam mattresses are a good choice for those looking for a material to conform to the body, wanting that “hug” sensation. Memory foam contours to the body’s shape and sleep position, while relieving pressure points, and providing healthy spine alignment. This type of mattress is constructed of layers of foam.The top layer will contain memory foam with the base layer consisting of high-density foam for support.This material has little to no noise or bounce, so there’s less of a chance of waking in the night due to a sleep partner moving throughout the night— making these beds excellent mattresses for couples. It’s also hypoallergenic, making it particularly ideal for those who suffer from allergies. Because memory foam is a denser material, there could be less airflow causing possible heat traps.InnerspringInnerspring mattresses are made up of coils that can either stand-alone or interlock with each other. The higher the number of coils, the more support a mattress will have. Most innerspring mattresses will include a comfort layer, most likely made of gel memory foam for cooling, or you may be offered the option to add a pillow top for extra comfort.It might be a good idea since innersprings lean more towards the firm side. However, if you’re someone who prefers a firm feel, then an extra comfort layer may not be needed. Many people grew up sleeping on coil mattresses and may continue to do so. Innersprings offer excellent breathability with the open airflow from the coils but may lack pressure point relief. This type of mattress will have a definite bounce and may be noisy from any movement due to the coils.HybridA hybrid is a combination of innerspring and memory foam. This type of mattress uses coils as support with memory foam as comfort layers. The number of layers of memory foam will vary depending on the manufacturer.Many see hybrid mattresses as the best value because of its 2-in-1 construction: it offers contouring with pressure point relief and has firm support and bounce. However, the risks are still the same, but now combined – there is the possibility of sleeping hot because of the denseness of the memory foam, and less pressure point relief because of the innersprings.Latex foamLatex is a natural material that comes from rubber trees. Eco-friendly and hypoallergenic, many consumers like latex because it offers body contouring and has a slight bounce. This type of mattress may come at a higher price point due to its natural material and luxury feel.There are two types of manufacturing; Dunlop or Talalay. The difference is Talalay has an extra step with the placement of rods in the material to create several holes for added softness and airflow. Dunlop latex offers better support to heavy sleepers, while Talalay latex provides better pressure relief. A latex mattress may be ideal for those seeking the conformity of memory foam but with a firmer feel.AirbedAirbeds offer a more customized sleep experience due in large part to its adjustable comfort and support. Air can be removed or added to help customers reach their preferred firmness level. Basic airbeds will contain two air chambers.Some, more high-end ones will consist of six chambers, offering a zoned support system for the body. They can stand between 10” to 15” high, and may have two layers: air chambers and a comfort layer of memory foam or latex. With a longer lifespan and its ability to absorb movement, many people prefer an airbed over a traditional mattress. Please note there may be some drawbacks to an airbed, including noise from the electric air pumps, possible malfunctions that result in costly repairs, and their high price point.WaterWhile popular option in the 60s, 70s, and 80s, waterbeds are still very much present today. Like airbeds, their adjustable firmness all depends on how much water is removed or added. There are three different surface feels of waterbeds: free-flow, semi-waveless, and waveless.Free-flow contains no restrictions, leaving the motion of the water to move around freely. Semi-waveless slightly restricts movement with foam bolsters and baffles, but still has the small motion of waves. Waveless completely prevents water motion with foam bolsters, baffles, and fiber padding.A waveless mattress isn’t much different than an innerspring, memory foam, or latex mattress. It might be better to look towards a traditional mattress if you’re seeking a waveless mattress because, unlike a water bed, they require little maintenance and may last longer.RollawayAlso known as folding beds, the rollaway is best suited for temporary sleeping arrangements like guest bedrooms and hotels. They usually come with a thin foam mattress between 4” and 6” thick. Rollaways are one of the more less expensive mattress options, many available under $500.Constructed of lightweight metal frames and wheels, they can be folded and stored easily. As one of the less expensive types of mattresses, the rollaway comes with some disadvantages. Because of its light frame, it may not be as durable or as supportive as a standard mattress.Rollaways last less than seven years. They’re notorious for being noisy, most of it from the squeak of the frame and wheels. Also, it’s rare to find a rollaway that includes a sleep trial, a warranty, or a refund.How Long Does a Mattress Last?It is important to keep in mind that the length of the mattress warranty does not reflect the life expectancy of the mattress. Although most mattress warranties are 10 years, this warranty will cover manufacturing issues but not normal wear and tear. Innerspring mattresses have the shortest lifespan, about 5 to 8 years, while a high-quality memory mattress will last 10 years. The elasticity of latex makes these mattresses more durable, giving them a lifespan of about 15 years.When Should I Buy a New Mattress?When sleeping on an old mattress, you will be more likely to wake up with sore muscles and joints. Take time to look over your mattress and make sure that there are no rips, broken coils, indents, or sagging. These defects are a sign that the mattress is no longer supporting you.What Is the Best Mattress Size for Me?When it comes to your bed, your chosen mattress size matters. Most importantly, size can influence your budget since larger mattresses will cost more. For example, a queen size mattress will have a higher price tag than a twin.Another factor that can determine choice in mattress size is body type. Taller sleepers have fewer mattress sizes they can consider than shorter sleepers under 6 feet tall, who can find even a twin size mattress comfortable.Also, measure your bedroom to be sure that the size that you want will fit in the space. You may also want to consider how you sleep, whether you tuck your body in, sprawl outward, or a combination of both.Wider mattresses like queen or a king size mattresses might be better for those who stretch out in their sleep, while a Cal king is great for those who need more length. A twin, twin XL, or full mattress may work well for those who sleep curled up.Sleeping alone or with a sleep partner can also influence your choice in size. Naturally, the best mattresses for couples must be wide enough to accommodate two sleepers.With all of these considerations in mind, here’s a quick rundown of mattress sizes.TwinTwin size mattresses measure 38 inches wide and 74 to 75 inches long. As the smallest standard mattress size that’s not a crib bed, the twin mattress is best for single sleepers who want to conserve room space or funds.Twin XLTwin XL size mattresses are 38 inches wide and 80 inches long. The added length of a twin XL mattress makes it more popular with taller sleepers who need to stretch out.FullFull size mattresses measure 54 inches wide and 75 inches long. Despite the fact that a full bed is significantly wider than a twin mattress, we only recommend full mattresses for solo sleepers.QueenQueen size mattresses are 60 inches wide and 80 inches long. The queen mattress is the smallest mattress size that we can recommend for couples, although some partners may need more personal space at night.KingKing size mattresses measure 76 inches wide by 80 inches long, making them the most expansive mattress size. The king mattress is what many shoppers consider the ultimate comfort, although shoppers need a large bedroom for one.California KingCalifornia king mattresses are narrower and wider than a standard king, measuring 72 inches by 84 inches. The extra inches of length can help sleepers over 6 feet tall sleep comfortably without curling up or leaving their feet dangling over the end.Split KingA split king size mattress has the same dimensions as a traditional king size mattress, measuring 76 inches wide and 80 inches long. The difference between a king and split king mattress is that the latter is divided in half for greater couple’s comfort. Shoppers are freer to customize their side of the bed with a split king, particularly if they pair it with an adjustable bed.Sleeping PositionsSleep position can determine what firmness of mattress you buy. Some materials may be better suited to specific sleeping positions. For example, those who sleep on their side may find a medium-firm mattress ideal.Its contouring abilities help to hug the body but maintain needed support to the spine. In contrast, stomach sleepers may prefer an innerspring because of its firmness needed to alleviate lower back pressure.Another consideration when it comes to firmness is body type. Lightweights may lean more towards a softer mattress, while a firmer mattress may be ideal for heavyweights. However, for many shoppers their sleeping position is the primary consideration.Side SleepersSide sleeping is the most common and healthiest sleep position. It provides better breathing and reduces the risk of snoring and sleep apnea symptoms. Additionally, side sleepers can benefit from improved digestion and spinal alignment. Sleeping on the left side is better since it puts less pressure on vital organs and eases acid reflux. Those who suffer from shoulder pain or issues should avoid sleeping on their side – back might be better.The best mattress for side sleepers cradles your shoulders and hips while still supporting your lower back and keeping your spine properly aligned.Stomach SleepersStomach sleeping is the least recommended. Neck pain from twisting the head to the side increases pressure on the lower back, and tossing and turning can result from stomach sleeping. If you do sleep on your stomach, we suggest a firm mattress.Possible solutions to help alleviate these issues include placing a thin pillow under the hips for better support and pressure relief and switching to the side sleeping position. Some stomach sleepers may not need a pillow for their head, especially if they are sleeping on a firmer mattress.Read about the best mattresses for neck pain.Back SleepersBack sleepers face fewer problems than stomach sleepers but are still in danger from possible health risks. These include snoring and developing sleep apnea. This is due to the collapse of soft tissue at the back of the throat and the tongue blocking the airway.Side sleeping would be a better alternative. A couple of benefits to sleeping on the back is that the spine is better aligned and there is a lower risk of facial wrinkles since the face is not in contact with the pillow during the night.Combo SleepersIf you’re a combo sleeper, it usually means that you may fall asleep on your stomach and wake up on your side. Combo sleepers change positions several times during the night. They may benefit from each sleep position, but may also face the increased health risks of each sleep position as well. These include the neck, shoulder, and back pain, blocked airways, and poor spine alignment.Motion Transfer and Motion IsolationYou may not know the technical name, but almost every sleeper can relate to the struggles of a bed with high motion transfer and low motion isolation.Simply put: a mattress with high motion transfer is one that doesn’t absorb motion. So if you move through the night, your movement is felt across the bed. If you’re sharing a bed, this can lead to the other person feeling disrupted throughout the night. But even if sleeping alone, no one wants to feel like every small movement leads to a major shift.Finding a mattress with good motion isolation helps reduce tossing and turning. In our experience, memory foam mattresses and latex mattresses tend to get the best reviews when it comes to combating motion transfer.A Mattress BudgetIt’s important that you have a reasonable budget set in place before shopping for a mattress. Mattresses are available at a wide price range, depending on what you’re looking for. It helps to research available features and to know what to expect from a standard mattress.Some factors can help influence your budgets, such as mattress size, materials, and extra features like cooling gel. Bigger size, natural materials, and added features will drive the price higher but may include special perks better warranties.Most mattresses with high-quality materials and extended warranties can be found at $2,000. In contrast, beds at $500 may be limited in available materials and features. Customers can expect a 10-year warranty, no matter the price.To make the most of a budget and save hundreds of dollars, watch for discounts during the year’s mattress sales:Presidents Day Mattress SalesMemorial Day Mattress Sales4th of July Mattress SalesLabor Day Mattress SalesColumbus Day Mattress SalesBlack Friday Mattress SalesCyber Monday Mattress SalesMattress in a BoxesOrdering your new bed from a mattress in a box company is the latest trend.Unlike traditional mattress shopping, online mattress companies offer several unique perks. First, most online mattress companies provide generous, risk-free sleep trials. A sleep trial allows you to try the mattress in the comfort of your own home and for a significant period of time.Second, mattress in a boxes are often a fraction of the price of beds sold from more traditional brick-and-mortar stores. There is less overhead, fewer commissions (if there are any commissions at all).Sleep Trial and Return PolicyDespite what companies may advertise, it’s impossible to find the perfect mattress within a one day trial. In some ways, online retailers offer a better advantage than traditional brick-and-mortar shops. They can cut out the middleman and save customers from the added pressure to buy on the spot.Most online manufacturers offer a sleep trial of at least 30 days to allow customers to properly break in a mattress. Sleep trials give customers an adequate trial period to test out a mattress to see if it’s the best fit in offering the right amount of comfort and support. If not satisfied, companies will have the used mattress donated to charity at little to no cost to the customer.Sleep trials offer customers the chance to decide whether or not a mattress is right for them. Choosing a mattress is not as simple as an hour’s visit at a local retailer. It takes serious consideration that may not be helped by added pressure to buy.When searching for a mattress, take advantage of a sleep trial and give yourself the time to really try one out to make sure it’s the right one for you. A sleep trial is a perfect way to properly test out a mattress.It may be a good idea, if a mattress doesn’t have a sleep trial, to look at the return policy. Mattress stores have a uniform message of wanting to ensure their customers a good night’s sleep, a message that’s reinforced when they offer reassurances that their mattress purchase is a good one, like a return policy. Return policies offer customers the ability to return or exchange a mattress if unsatisfied.With how expensive mattresses can be, an available return policy may help to assure customers that their comfort matters. Companies who don’t offer any type of reassurances with their mattresses, especially a return policy, should be avoided since they may not be looking after the customer’s well-being and more their own.Mattress WarrantiesBefore buying a new mattress, always look to see if a warranty is available. Customers can expect a 10-year warranty with most mattresses, no matter the price tag. Be sure to read the fine print to know what to expect from the company and what the company expects from you.It’s important to know what the warranty actually covers, especially when it comes to repairs and possible replacements. For instance, while warranties do cover some damages, water damage may void the warranty if the mattress wasn’t protected by a waterproof mattress protector. On the other hand, should you purchase a memory foam mattress, for instance, and after two weeks, there’s a 3” sag in the middle despite following the proper care and handling instructions, the manufacturer can provide repairs or even a replacement if the damage is verified.Always read through any warranty before purchasing a mattress. Some warranties may serve to protect the company rather than the customer, leaving them stuck with a poor-quality mattress.Edge Support and Foam DensityOne of the more popular questions we get on this site is whether or not a mattress ought to have edge support. Edge support was more common in mattresses in the 90s, 80s, and even further back. Now you mostly see edge support in traditional innerspring mattresses or in hotel beds. First, edge support is neither good nor bad, but there are trade-offs to having it (or not having it).Edge support, simply put, is when a mattress is designed to be firmer or more resilient around the edge of the bed. Think of a picture frame. The photo itself is the mattress and the frame is the edge support. Edge support benefits those who want to sit on the corner of their bed and not sink. Also, edge support gives some sleepers a feeling of safety. Because of the firmer edge, it feels like you are less likely to roll off in the night.The lack of edge support is called “run-off”. When a mattress has “run-off” it means there is a slightly curved design at the edges of the bed. The benefit of run-off is simple. It increases your sleeping surface. With edge support, you are technically getting less of the mattress you chose. With run-off, you are getting more mattress.Since most mattress companies are embracing all-foam beds, edge support is becoming less and less popular.Best Mattresses for Specific NeedsSleep is a fundamental pillar of health. Quality sleep impacts your day-to-day activities, physical and mental well-being, and overall health. While a mattress isn’t usually a one-stop solution for bad sleep, it is a factor worth considering.Best Mattress for ArthritisArthritis is the swelling of joints and can lead to significant pain, at night, and during the day. Depending on the severity and location of your arthritis, a new mattress and foundation can be a huge benefit.The best mattress for arthritis takes the pressure off your body, reducing aches and pains.Best Mattress for SnoringThere are several ways to reduce your chances of snoring. First, it is more common for back sleepers to snore than side sleepers. Because of this, finding a mattress is great for side sleeping is a good place to start. Second, snoring can decrease if you elevate your head and chest. Finding an adjustable bed, which allows you to articulate your head and chest up, will open your airways and reduce snoring.Best Mattress for Hip PainHip pain is a common sleep disruptor. If your bed is too firm, it can lead to increased pressure on your hips, which leads to tossing and turning. If your bed is too soft, your hip sinks into the mattress and puts pressure on your lower back pain.The best mattress for hip pain helps alleviate that pressure while still supporting your hips and the natural curve of your spine.Best Mattress for AthletesSleep is a key way your body recovers from daily stress. When you are an athlete or someone who lives a very active and busy lifestyle, recovery is essential.Uninterrupted sleep is the best way to recover. This is why the best mattresses for athletes are those that promote even balance and excellent support and comfort.Best Mattress for Adjustable BedsAdjustable beds can significantly improve your sleeping experience. An adjustable bed is a bed frame that moves your mattress up and down. Raising the head of your mattress helps open your airways, leading to a reduced risk of snoring and other benefits. Raising the legs of your mattress takes the pressure off your lower back and helps increase blood flow to your heart.The best mattress for adjustable beds will be able to bend and contour to new shapes without losing its ability to support you.Temperature Regulation and Air FlowGenerally speaking, a person only wakes up in the middle for two reasons: they are in pain, or they are overheating. If you are in pain, your mind will tell your body to move or shift positions to help alleviate the pain. If this happens enough times, you are bound to wake up. If you are hot, again, your body will move to try and cool itself. Everyone is familiar with the feeling of kicking the covers off to try and cool down.Because of this, it makes sense that when you’re looking for a new mattress, you want a supportive and cooling mattress. Though cooling isn’t the best word, it is the word used in most marketing. What you really need is a mattress that helps you regulate your temperature and doesn’t add to your body’s natural heat. If you’re a hot sleeper, chances are outside factors (diet, medical conditions, room temperature) will play a bigger part than the bed you are sleeping on.When looking for your next mattress, look for breathable layers put at the top of the mattress. Surprisingly, plenty of companies will put their cooling layers deep down in the mattress, which doesn’t help as much as a cool, breathable layer right at the top.Frequently Asked QuestionsWhat is the best mattress for side sleepers?One of our favorite mattresses for side sleeping is the AS5 Hybrid, which has a luxuriously plush feel yet maintains full-body support. A good mattress for side sleeping should have a soft to medium feel, ensuring that the mattress will cradle the hips and joints for pressure relief. A too-firm mattress can leave a side sleeper waking up in pain.What mattress types are the most comfortable?Mattresses are not one size fits all, so the most comfortable mattress for one sleeper, may not work for another sleeper. However, memory foam and hybrid mattresses consistently have the highest customer satisfaction ratings in terms of overall comfort and support. These beds have a 2 to 3-inch comfort layer that cushions and cradles the joints.What is the best mattress for back pain?The best mattresses for back pain have a medium-firm feel since this comfort level is capable of cushioning the joints and supporting the lumbar spine. For one of the best medium-firm mattresses, we recommend the Amerisleep AS2. This bed frequently ranks as one of the best mattresses for back pain.What is the best mattress in a box?Some of the best mattress in a box brands include Amerisleep and Zoma. Both of these brands use high-quality materials, eco-friendly, and durable materials. Amerisleep offers a wide range of memory foam and hybrid mattresses in various firmness levels. Zoma offers a gel memory foam and a hybrid mattress both with a medium firmness that works well for most sleep styles and body types.What is the best mattress memory foam mattress?One of the best memory foam mattresses on the market is the Amerisleep AS3. This matress has a medium firmness that works well for most sleep positions, including side, back, and combination sleepers. It is also made with Amerisleep’s eco-friendly, breathable plant-based memory foam, Bio-Pur® to keep you cool and dry throughout the night. Amerisleep memory foam provides deep contouring and pressure relief. However, it is also responsive enough to keep the hips and shoulders lifted and aligned to prevent morning aches and pains.It’s Decision Time!Now that you’ve got all the information about the best beds of the year, plus the ones to avoid, it’s time to decide which one is right for you. Our top recommendation is the Amerisleep AS3, but of course, you have to factor in your own preferences and budget.Adjustable bases may improve your sleep even more. We provide an in-depth guide on what to look for. And if you want even more information on finding the right bed, take a look at our previous guides for more information on buying an online mattress.We moved! Find the content on our new site!About the author Amy MurphyAmy Murphy has spent the last 7 years experimenting with different apps, exercises, products, and routines to optimize her sleep. From sleep tracking gadgets to polyphasic sleep schedules, she’s tried some of the most unusual recommendations for better shut-eye. As Best Mattress Brand’s lead tester, she’s reviewed dozens of different mattresses and bedding accessories to find her top recommendations. Through her articles, Amy shares the wealth of knowledge she has gained during these experiences so readers can find the best sleep possible. Find more articles by Amy CommentsLeave a comment LV July 13, 2015 at 10:22 pm ReplyI have read bad reviews of the Aire loom sold at Macy’s The luxury Firm that you rated best. I like the mattress when I laid on it at the store. Are the reviews fake to put down the mattress by competitors. Are there any real reviews left?LV lee December 1, 2015 at 12:04 pm ReplyI agree. I would never base my decision based on the own website’s ratings either. They could have hired people to put them up. I try to find a few sites not linked to the item and average them out. Aj November 28, 2016 at 1:27 pm ReplyDo not buy from sears everever Zeesal September 18, 2016 at 1:07 am ReplyWe just bought one of their luxury airelooms and I am getting the best nights sleep in my life. I love this bed!! And I dont believe, trust or care what the reviews say, this makes my old favorite Simmons beautyrest seem like a bed of nails. Hopefully it holds up and doesnt sag…but I plan on rotating it a few times a year per the mfgr recommendations. Debi December 8, 2016 at 10:48 am Replywhich one did you buy?? And is it still good a few months later? Deborah February 4, 2017 at 11:52 pm ReplyI’m seriously considering the Aireloom line. Are you still happy with yours? SUZANNE ONEAL October 1, 2017 at 6:40 am ReplyDid you buy the Aireloom mattress and are you happy with it? I was purchasing the Beauty Hybrid from Mattress Firm for $5,000 and think I am changing my mind for the Aireloom brand. Thanks! Tracey February 13, 2017 at 7:02 am ReplyZeesal,This is your first and only positive review on this thread but, you don’t say the brand, only to say one of their heirlooms? Simmons? Please specify. All I know by this thread is No Sears, No Mattress Firm. I’ve just purchased a Serta Benson for my 8 yr old. $169! I never asked about a return policy or warranty (the only thing I learned in reviews). But, for the price, it’s adequate, per size & the weight of my child. My issue with mattresses these days is you cannot flip them over & rotate anymore, which is a sagging guarantee, and a money making marketing IMO. Thank You. T. Noble. Tracey February 13, 2017 at 7:06 am ReplyHello again. I’m also seeing that your post was made in September of last year. I’m curious, are you still loving your mattress? Please share. Thank you, T. Noble. Denise Angell April 17, 2017 at 3:51 pm ReplyI can’t type. It is Sleep Number that is bad. Sorry, my fingers are not going as fast as they should. Denise Diane May 31, 2018 at 2:41 pm ReplyDo you have a sleep number bed? If so, how is it? Ellen August 4, 2015 at 5:20 pm ReplyI bought a $1999.00 Simmons Advance Rest mattress from Sears and the sales person said I could contact the return line, not sure if it is Sears or outside vendors(800-479-5899) that takes the calls and tells you to test the mattress by putting a broom handle on the area that is sagging and measure it. It has to show at least a 1/2 inch and then I have to send the picture of it to this agency and they will decide if you will get a replacement or credit toward and other mattress… Give a me a break it doesn’t sag until I lay down on it and then I can’t roll over on my side because it is too deep. I am getting tired of getting ripped off by big companies like Sears…..They use to be an honest company … Anyone else that has had the same problems can contact me and maybe as a group we can get together and make these companies stand by their products… jean baker August 25, 2015 at 11:35 am ReplyI purchased a mattress from Sears and within two months noticed impressions begging to show. When I called the store I was told the impression had to be 11/2 inches deep before they would do anything about. it. And that I had to submit pictures to document this. Of course this only occurs when I am laying on the mattres…so pictures, are you kidding. I want a mattress that will not get impressions in it at all. (I am not talking about pillow tops that will crush just because of the material of which they are made.) Mattress warranties are a joke. I am going to Costco where I can return a mattress, no questions asked, if it does not perform. Aj November 28, 2016 at 1:24 pm ReplyWhat ever you do do not buy from sears sears sears Deb September 8, 2015 at 3:34 pm ReplyEllen, I had a similar experience with Sears in May this year. It has taken me till August to get them to agree to replace the bed I bought. I had to keep talking to various store employees and finally got to the General Manager of the store that I bought it at in order to get some action. It took many conversations and me standing for what I wanted no matter what they said their policy was. My advice to you is to keep talking and move up the chain of managers until you get someone who is willing to do something for you. Just keep repeating that they have $2000 from you and you have a bed you can’t sleep in. Push for them to take the bed back altogether which means they will have to give your money back and they may offer you something so they can avoid a refund. If nothing is forth coming ask for the name and number of their manager and go all the way to head office if you have too. Just keep making noise, someone with a conscience will take some action for you. Aj November 28, 2016 at 1:26 pm ReplyGood advice donot buy from sears Debi February 19, 2017 at 11:30 am ReplySimmons’s products are horrible. Mattress Firm sells the same crap. After less than 2 years, mine started sagging and the warranty wasn’t worth the paper it was written on. Royce Siggard March 15, 2017 at 6:55 am ReplySears is an honest company? I experienced bait & switch and not honoring sale ads back in the 1970s. I believe they lost a legal battle over that practice. Donald July 7, 2017 at 7:17 am ReplyI don’t buy anything from Sears, as they will never stand behind any of their products. R dragon August 19, 2015 at 9:19 am ReplyI agree Sears as a responsible. & dependable store is a thing of the past I don’t have any clean words I can use to discribe my lack of respect for them. JAY HODSHON August 30, 2015 at 10:00 am ReplyI BOUGHT A SIMMONS B. REST CLASSIC LAHOMA AVENUE VISCO FIRM ABOUT 5 YEARS AGO, DIDN’T LIKE FROM DAY ONE. HAD STORE LOOK AT IT, CALLED FACTORY, TOLD TO CONTACT STORE WHO DID NOTHING! WE HAVE LIVED WITH IT, YOU CAN SEE WHERE WE LAY. I’VE TURNED IT TO MOVE THE AREA WHERE WE LAY AROUND. NOW GOING TO BUY A NEW ONE! WE WEIGH 180 & 140 LBS. SO UNLESS YOU WEIGH 35/40 LBS. I’D SAY STAY AWAY FROM SIMMONS! Debi February 19, 2017 at 11:29 am ReplyYes, I have the same problem. Simmons seems to be one of the worst on the market. After less than 2 years, mine was sagging on both sides and had a hump in the middle. 101 1/4 depth they say has to be at 101 1/2 depth. The warranty isn’t worth the paper it’s written on. I purchased mine from Mattress Firm. I will never shop there again. Boni Weinstein February 27, 2017 at 5:27 pm ReplyI agree! Our Simmons started sagging within a few months. Someone came to measure and told us it had to sag 5 inches which it did. The store, Carson, Pirie Scott refused to do anything and Simmons refused. We got rid of it and when it was picked up it collapsed like a puddle on the floor!!! Susan September 2, 2015 at 4:13 pm ReplyI purchased a bed also at Sears and was told to take a string and pull it across the bed and measure a sag. After doing so I measured 3/4″. The person on the other end spent a half hour with me then reported to me that yes I did indeed qualify for a new mattress, BUT…before hanging up he said if any of this information is untrue you have to pay for the mattress and delivery yourself. Fine. The next day I phoned sears back and invited them to bring their professional people to my home to measure professionally the mattress as I was alone and am not a professional. They quickly said, ok well mam we will put this under a comfort guarantee. Funny how fast they backed out of that one. Now I am challenged with going to their store and either paying more for a mattress or walking away with a mattress of a lesser cost and not receiving the difference. This is not, to me, customer satisfaction. Randy Baker September 5, 2015 at 10:17 am ReplyI have a Easyrest adjustable bed . Do not buy from this company the will not take the bed back .The bed was to hot and poor material. Also not comfortable in any position. Kathryn September 6, 2015 at 8:45 pm ReplyEllen, I got the same runaround from Mattress Firm when I complained my 3 year old one that was sagging like a much older one. All the measuring, photos, forms to complete are efforts to make it so difficult to ever expect satisfaction to your problem.What ever happened to satisfaction guaranteed? Paula July 11, 2016 at 8:46 pm Replycontact the manufaturer…after the 100 day comfort guarantee, you have to go through the manufacturer, as it is then their problem and their warranty department has to deal with any issues-that is not mattress firm’s fault-they didn’t make the bed. Jeff October 30, 2016 at 3:13 pm ReplyI bought a $1300 postupedic from mattress firm and within a month I’m sleeping in a valley, I’m 6-4 and weigh 220. I decided these mattress store are having product made to their specs so I decided I want a refund and get a mattress from a local dealer. Initially they would exchange for another, better and I pay the difference. That’s fair. I just want my money back, so, no problem, right? Okay, here’s what we will do. The FREE $149 cover we will deduct as well as our $149 refund fee. I argued that the cover was FREE, a gift. They finally got it after talking to their area manager. For now, and I say now, I’m out of the $149 return fee, that, out of the goodness of their heart reduced to $145. All of the return fees were not mentioned at point of sale. Debi February 19, 2017 at 11:24 am ReplyMattress Firm’s guarantee isn’t worth the paper its written on. L. Woode September 18, 2015 at 3:49 pm Reply9/17/2015 Purchased Brunswick King set 1/2013..Started sagging with ridges at 1 year, rotated mattress every 3 months but ridge is now 3″ wide and 3-4′ long with deep cavity on both sides. Have spent $$$ for medical care for pain from neck to ankle, spouse cannot sleep for arms going numb. Pretty sad when we have to sleep in a 20 year old mattress to get a good nights rest. Janet J Barron September 23, 2015 at 1:13 pm ReplyBought a Mattress from MattressFirm –SUPPOSEDLY with a good return policy. Wrong. Within 9 months, it sagged and was totally uncomfortable and lopsided. Began calling Mattress Firm to come see it. Nothing happened. ***18 MONTHS LATER*** when I had turned Mattress Firm over to the BBB, and the Chamber of Commerce STILL no one would come out to look at the mattress which by that time was in TOTALLY horrible shape. FINALLY I contacted the Attorney General’s office. Mattress Firm was livid but DID come out. They told me that the mattress was fine and would only take it back if *I* paid for the shipping. By that time, I had purchased another mattress and told Mattress Firm that if they didn’t come out and take it back that I would have someone COME GET THE HORRIBLE MATTRESS AND HAVE IT THROWN ON THE FRONT OF THEIR STORE WITH A SIGN RECOMMENDING THAT ***NO ONE*** EVER SHOP THERE! A YEAR AFTER I TRIED TO GET HELP WITH IT, THEY FINALLY CAME AND GOT IT. COUPLE OF MONTHS LATER, I GOT A CHECK FROM THEM FOR CLOSE TO $200. I HAD PAID ALMOST $500 FOR IT. The new mattress which I got from another mattress merchant now is badly sagging in a number of places and I am seriously shopping for a GOOD MATTRESS! Unfortunately, I can’t make heads or tails from all the store’s deceptive advertising! All I want is a GOOD, FIRM, DURABLE MATTRESS but don’t know where to turn. Am willing to pay decent money for a Full (up to around $600 or so) but have NO IDEA which technology, style, or.brand to buy. I live alone and sleep alone! I weigh about 140#. HELP!!!!!!! BTW. I am a Senior woman having spent about 40 years of my life as a professional writer and Senior Editor writing about Science and Technology until I retired about 12 years ago. So TALK ABOUT FRUSTRATED!!!! I do NOT think ANY OF THE MATTRESS stores here are honest retailers…Your advice? Janet J Barron, Colorado Springs, CO Venyse November 29, 2015 at 9:16 pm ReplyJanet- I had the same problem with MattressFirm. They told me that I just needed to put a piece of wood in between the mattress and boxspring- they wouldn’t do anything about it. So much for that great return policy they have. What a crock. I’m now stuck with a $600 piece of junk with a giant dip in the middle of the bed. Looking for a new one.. hopefully with better luck this time. I will never buy from them again and tell everyone I can not to. Paula July 11, 2016 at 8:47 pm Replycontact the manufaturer…after the 100 day comfort guarantee, you have to go through the manufacturer, as it is then their problem and their warranty department has to deal with any issues-that is not mattress firm’s fault-they didn’t make the bed. Rachel November 10, 2016 at 6:11 pm ReplyIf you want a return customer, you should provide them with the best customer service possible. Even if the problem is “not MattressFirm’s fault, they will lose all future sales from this customer and everyone they know. Reputation is everything in sales. It doesn’t take that long to contact the manufacturer for the customer. I do it all the time. I am in constant contact with my rep about everything from merchandising to product quality. Just do your job and quit passing the buck. Jody Stevens June 25, 2017 at 9:48 am ReplyThey sold it!! And it’s absolutely their responsibility to know what they are pushing to people, to include the manufacturer and all product details! That is their job!! It is pathetic that people can’t trust retailers!!! And they have to do such in-depth research to prevent sellers from screwing them over!!! Not everyone, especially the elderly, has computer access to do that kind of research! They are at the mercy of the unsavory retailers that prey on people!!! Amber Inman March 15, 2017 at 8:38 am ReplyYour story has happened to so many people. I have neck and back pain. I researched mattresses for a long time. Eventually, I had to design the mattress myself. I found a mattress store willing to make it happen. I wanted an adjustable bed which added to the cost. I’ve had my bed for a year without problems. So I ordered a latex firm organic mattress with 100% cotton material on the top. I avoided memory foam because everyone was pushing it too much that I became suspicious. I recommend latex mattresses. I don’t have coils either. So my bed had zero odor. The only thing is I chose an extra firm. I should have tried a medium-firm. Otherwise, I made the right decision to order the ingredients for my mattress. It was more expensive but spending 6 to 8 hours daily on a mattress makes it worthwhile to get what will make your body sleep in comfort. But latex might be something for you to consider. GOOD LUCK!!! Bob April 8, 2016 at 4:33 pm ReplyTry going to the sleep number store in Park Meadows. Xan there is really wonderful about listening & helping you find what you need and also works for you. I have had my bed for close to 10 years & I am still LOVING IT! The beds are amazing & generally customer satisfaction is very high. Great warranty & also better sleep. Background info …. I cut hair anywhere from 30-50 hours a week for over the last 13 years , so standing & back pain / issues are all common in my industry in which case MY SLEEP NUMBER really helped in all areas… XAN @ Park Meadows call ahead to make sure she is there & see no one else & you will be very happy!!!! Katia May 3, 2016 at 8:02 am ReplyJanet – I have been researching the mattress market and I find that it is easier to buy a good used car than a new mattress set! First thing I learned was to pay NO attention to the sales pitches from mattress makers, mattress retailers, or sales reps. Secondly, look for a good, old fashion “flip” or double sided mattress, be it foam or a spring type. A flip/double sided mattress will last much, much longer than the new non flip ones. Remember the mattress companies are saving 25 – 30% in manufacturing costs, which IS NOT passed on to the consumer. Mattress retailers may tell you “flip” mattresses are no longer made, NOT TRUE. They are still made, mainly by higher end manufacturers or by the “hotelier”division of the big 5 makers.Venyse – I don’t know what type of mattress you have, and the store has brushed you off, but don’t distregard the idea of putting a sheet of ply wood between your mattress & box. I have a 30+ year old double sided mattress & box which Only Now is beginning to show signs of aging. We have had a 3/8” sheet of plywood (NOT particale board) between the matress & box from day 1. We are not heavy people, our bed supports a total combined weight of 311 lb. By using the plywood we have extended, so I have been told, the life of the bed by aleast 7 years. This was a very firm, chiropractic top quality bed (for its time). I will take my time to buy a new bed, and go to stores armed with several “test” questions (I know the correct answer) to ask the sales reps. I have also contacted several mattress manufactures to get info re their matresses. For any big ticket purchase; appliances, furniture, car, a home, I do my research and go in armed with a note book full of questions and write down the various sales pitches given. Also I play the “dumb woman” 🙂 Sales people become nervous when they see you taking notes. Also any promises they make I ask for in writing and with their signature. That REALLY makes them nervous. Yes, shopping for new mattresses is time consuming, but I play it like a game, with the “winner” being me! Regina Hall July 2, 2016 at 5:53 am ReplyTuft & Needle, online Paula July 11, 2016 at 8:56 pm ReplyGeesh, it sounds like you had quite the time…unfortuantely, your recourse needed to be to contact the manufaturer…after the 100 day comfort guarantee, in which you can return the mattress and use your money paid for it, minus an exchange fee, to get another mattress you feel would be better suited, you have to go through the manufacturer, as it is then their problem and the mattress manufacturer’s (i.e. beautyrest, serta, tempurpedic, sealy, etc) warranty department has to deal with any issues-that is not mattress firm’s fault-they didn’t make the bed. I’m sure they would have traded out your bed if it had been within their 100 day sleep happy policy-I know a few people who have done that. But again, after that 100 days, you have to go through the company who actually made the bed. That’s why the bed manufacturers have a warranty, most for 10 years, just like any other product you buy. You can purchase a computer from a company, and they have a return policy…after that time has passed, you have to go through the manufacturer, for example…this is no different. Sorry you had such a hard time though, that stinks…hope you were able to get something to sleep on by now that suits your needs! Pam February 8, 2017 at 8:58 pm ReplyPaula sounds like she works for MattressFirm. I will keep reading all the comments in hopes that I can make a good purchase in the first place. Raymour and Flannigan sold us a very expensive one that puts both my and my husband’s arms to sleep if we lie on our backs for more than a few minutes. I am 5’7″ and need a stepstool to stand on before I can sit on my bed. I would tell you what the brand is but the mattress is too heavy to bother checking the tag. Have had it 6 years- 5 years and 11 months too long. No rush to make another mistake. Warranty Rip Offs September 2, 2016 at 6:48 pm ReplyHi, I’m sorry but $600 is not decent money for a mattress. The money you have wasted on these low end brands you could have already bought top of the line quality. Plus everyone should take their weight and/or their partners weight into consideration before your purchase.Never rely on a mattress warranty they’re a farce! They measure the sag with a string technique there is zero pressure applied to the bed. The mattress usually doesn’t sag useless pressure is applied in most cases. Therefore the tech sent to your home reports no issues/problems with mattress and zero refund/credit. Liz November 5, 2016 at 7:56 am ReplyHi, I purchased a S&F mattress set. I paid 12,00, plus interest . The mattress started sagging in 6 months. I weigh 125 lbs. Art Van blew me off without even testing mattress for sagging. I ended up giving it away. A BIG waste of money. I then started my search for a good nights sleep. I did loose a few hundred dollars and burned a few bridges with some sales reps. in the prosess ,but OH WELL, I was not going to be scammed again!! 1st.stop. Macy’s :A plush top beauty rest , returned. Felt nothing like the one I tried in store. I could feel the coils. 2nd.stop. Sears: Beauty Rest Recharge: returned: waves through out the mattress.3rd: stop,Mattress R Us: Sealy:Latex mattress: returned, hard as hell and hot. 4th stop : Pure art van: Sealy Optima ;returned, memory foam was still to hot and did sink in. 5th. Ikea: I tried and returned every mattress in that store except one. You get 90 days to exchange your mattress one time. For some reason or other I exchanged 7 times. Give or take. The manager was going to bar me from the store but after he realized my delight with Ikea he changed his mind.Plus all the money I’ve spent in that store. Anyways, I did find my mattress in Ikea .The Sultan Holmsta. I did buy a latex 2 inch topper for it just because I found it a little to firm. The mattress cost me 560.00 dollars, mattress only. I paid 250. for latex topper from company online. I’ve had this mattress for 3 years now and could not be happier. In fact I wanted to buy one for my son,but they no longer carry it. I’m going today to see if what they maybe replace it with. On that note, you do not always get what you pay for. I lost money in my search . There was some restocking fees, some merchants did not honor their return policies and charged me to pick up mattress. To me it was worth it, I just was not going to be stuck with a crappy mattress . My advice is, If you like a little bounce and give when you move, stay with a innerspring . Get a medium firm no less then 10 in. thick with a good coil count. Then purchase a topper of your choice. Latex is more resilient and dose not hold heat . Latex also last longer. Memory foam holds heat and dose what it dose. Point, You can always change your topper with less expense vs. buying a whole new mattress. Stay away from pillow tops. I know way to many people whom loved their pillow top for a year until it wore down. You cannot cut your pillow top off the mattress to replace it. Believe me I thought about it with my Serta pillow top , which now is probably in some dumpster somewhere. Hope this helps!!! tony November 12, 2016 at 1:39 am ReplyOk my turn, I bought a mattress ( not saying what kind ) in this case it could be any, about sagging yes tech comes to your home checks it out with string and also no support (1×4 piece of wood) across the box spring NO WARRANTY well after all the mattresses I bought during and close to warranties end, I called because mine was also sagging before it’s time I had some lead put it in a box ( or whatever weight you have ) that’s right but it on the bed watched out my window when tech showed up took the box off he came in did his thing need I say more ( it worked ) Arlene December 7, 2016 at 5:04 am ReplySo true your comment that happened to me with Bassett mattress manufacturer guarantee. Pissed off. T W. December 31, 2016 at 2:05 pm ReplyI strongly agree with you $600, doesn’t buy you a good night sleep, especially in a full or a queen. You probably have to double or tripple that 600 bucks . Karen September 10, 2016 at 4:13 pm ReplyI don’t know but thanks for the chuckle Mary October 13, 2016 at 12:51 am ReplyCheck out the Dormeo püreLUX 12″ Ultracool Queen Memory Foam Mattress. Costco has this one and the manufacturer in UK has a full range up to 15 ” or more! I’m going to try this but not sure what I need as far as boxspring and frame. It gets good reviews. Good luck! Christina Swistak October 22, 2016 at 1:52 pm ReplyMattress Firm ripped me off too. We are searching for a new mattress too. My friend swears on IComfort. Chuck February 28, 2017 at 7:36 am ReplyWe purchased an iComfort. Best bed ever for about 3 years. Now it is awful. I think it was close to $2000, but I don’t remember exactly. I am shopping again. Becky March 2, 2017 at 7:07 am ReplyI am having so many issues with sagging and other health problems. It is so bad they thought I had MS. Do not buy IQ. Margie October 28, 2016 at 6:47 pm ReplyYou do have to spend some money on your bed–since it’s a place that we all spend so much of our lifetime using! My husband and I bought a Sleep Number bed about 7 years ago and we STILL love it. IT was worth every penny. Just go and check them out! Rick November 26, 2016 at 12:04 pm Replyoriginal mattress factory may be able to help… Leah December 3, 2016 at 9:43 am ReplyHave you tried a Hybrid bed?…best of both technologies – individually wrapped coils and cool gel memory foam…they are direct shipped from the mfr for free and have anywhere from 10-20 yrs warranty…get at least a 10.5″ (they go up to 16″) and there’s no need for a box spring if you have a platform bed… They seem to have several ‘brand names’ but the manufacturer is CUSTOM BRANDS, and are sold online through many retailers (ie, Amazon, Walmart, etc- not your typical mattress stores)…best part, they’re reasonably priced!..between $300-600 gets you the bed of your body’s dreams! Nick January 26, 2017 at 11:50 pm ReplyPocketed coil is a must. 7 out of 10 firmness. Never too soft. Foam encased. Tight stitching on top. Thats your best bet. Debi February 19, 2017 at 11:23 am ReplyI guess I will have to do what you threatened to do. I am getting no resolution with Mattress Firm over a less than 2-year-old and badly sagging, $2000 Simmons Beauty Rest mattress. It has now cost me $39.95 for their agent to inspect and another $75 for added frame support. And they still haven’t replaced this piece of crap mattress. Shannon February 26, 2017 at 7:02 am ReplyAnd what kind of mattress do you think you will get with “almost $500”? You’re gonna get a junk mattress that’s what! You need to spend $1000 min for a good mattress. Mary March 3, 2017 at 4:32 pm ReplyYou have to go through the manufacturer. Just got an $1800 credit at Mattress Firm. MARK D HICKMAN March 6, 2017 at 10:45 am ReplyYou won’t get a good mattress anymore for $600 dollars. If they still make a good mattress anymore. Ben May 8, 2017 at 10:43 pm ReplyResearch using Consumer Reports magazine/online. Maryann September 26, 2015 at 9:28 am ReplyI purchased a Simmons Beautyrest from the “Black” line at Raymour & Flanigan 4 years ago. Loved it from day one, but here we are 4 years later and not only is it sagging but the top layer of material does not feel attached and it bunches up underneath you when you sleep. Called Raymour and since they have a 10 yr warranty, sent someone out to due an inspection. We were told our mattress was defective and to come to the store and pick out a new mattress, no questions asked. We were given the full value of what we paid for our mattress. So we were able to pick out an equal mattress. Only extra we had to pay was $153.15. Delivery was free and the 10 yr warranty starts all over again. The manager at Raymour was extremely friendly, knowledgeable and helpful. I love the Simmons Black line and I will only purchase from Raymour and Flanigan. rich v October 2, 2015 at 6:57 pm ReplySears is the worst company to buy a mattress from! The first mattress was uncomfortable so we went back 3 days later, the sales person said it takes 2-3 weeks to get used to the mattress!? We went back to return and they said we waited to long to return, my wife had such bad pain she was in tears everyday .The manager came over and tried to convince me his 20 years selling mattresses he had greater knowledge than my 53 years of sleeping on them. I had to explain he is the person hurting my wife not Sears and if he doesn’t refund or exchange he’ll share in my wifes discomfort. The store manager came over and she reluctantly exhanged for a different firmer matrress of the same type ONLY. Fast forward year and a half, I found out large people like myself its not recommended to sleep on memory foam mattresses. $1100 I wasted on the sales mgrs. 20 year expertise. Stay away from Searsbwhen buying a mattress. Debra September 4, 2016 at 1:13 pm ReplyI too paid 1700.00 for a Simmons Beauty Rest King. Within 6 mos., it was beginning to sag. Life got busy and never had time to take issue with it. Things progressively go worse and now, 5 yrs later, I’ve hurt long enough. I am so confused about what to buy. Natalie T Sims January 25, 2017 at 8:57 am ReplyBeauty Rest is the WORST, since 1972 it has been the worst!!!ANyone know about the Sleep Number Beds? Bob and Barb February 2, 2017 at 3:23 pm ReplyBought a Simmons Beautyrest King…..started to sag with 2 years. They tried to tell me that was natural….not for a $1800 set. Never again. We are going Serta because we always had best luck with them in the past(been married 47 years). Bob and Barb February 2, 2017 at 3:38 pm ReplyBTW….”they” is Mattress Firm. Debi February 19, 2017 at 11:20 am ReplyYep, I have the same one and I am still fighting with the company to replace it. It was $2000 and it’s not even 2years old and already sagging on both sides. Mammy March 7, 2017 at 10:19 pm ReplyMy parents bought a Beauty Rest almost 60 years ago. My husband and I bought one 37 years ago. Both were the worst mattresses ever. I did get a new mattress under warranty. We’ve moved on since to soft-sided waterbed. I’d run far and fast from Beauty Rest. That being said, we are looking to replace what we have soon. laura May 20, 2017 at 4:58 pm ReplyWe had the same issue. Are you sure it wasn’t your frame? The mattresses are so heavy the frames are sometimes not durable enough to support the weight of the mattress. Donna Provenza May 26, 2017 at 9:45 pm ReplyUh oh. We also bought a Beauty Rest mattress from Sears. It began sagging where we both sleep. Big indentations. It hurts my husband’s back. We won’t try to return it because we know retailers don’t honor their ‘warranties’. It’s 3 years old and we need a new mattress. Also, not sure what to do. Claudia November 8, 2016 at 1:13 pm ReplySears is absolutely awful. You pay a huge fee to return or exchange. My bed was too firm and I had so much pain I had to sleep in guest room or sofa. Mattress shopping truly is Painful business!! They refuse to take mattress back until 30 days and then a 15 percent,plus pick up fee. Very costly on the body and pocketbook ? Srobert January 2, 2017 at 10:30 am ReplySears is about to go under. They do not have a chance for survival Georgette Couch May 12, 2017 at 3:30 pm ReplyYou are so right, so right. I hate them for cheating me too. They are going to go out of business soon if this crap goes on. I will never set foot in their store for anything. I hope other people will do the same. Taylor October 11, 2015 at 10:39 pm ReplyDoes anyone have any thoughts about Saatva mattresses? They are online order only but can’t find any reviews. Seem fairly priced for the specifications comparisons to other name brand mattresses. Thanks for taking a moment to comment. claireP November 24, 2015 at 1:34 pm ReplyDoes anyone have any information about Mattress 1″st? It is a US Company Deborah April 5, 2017 at 9:03 am ReplyFrom what I have been told, it is made by Serta. Mattress 1st products are only available from retailers who belong to the Furniture First purchasing cooperative. Members of the cooperative are locally-owned businesses across the United States.The minimal specs are about par for mattresses. The coil count seems to be a bit low, as compared to some brands. However, with no mention of the coil gauge, this count may work just fine. I’ve seen them in a couple of stores and have been on one. For two minutes, it felt fine. Joey November 30, 2015 at 2:06 pm ReplyThe one thing I have learned is the entire Mattress industry is corrupt, deranged, and full of more sleazy salesmen than a used car lot, lol. We started out at Mattress Firm, went in and told them our budget was $1000. The sales guy shows us a $2300 ‘Optimum Courage’ blah blah mattress. Yeah, so didn’t listen right away… We left and I could not find the mattress anywhere else, which I thought was strange. So I called a mattress outlet and the guy told me the ‘real’ name is Inspiration Gold, but its called something else for Mattress Firm to discourage people from finding it cheaper other places.Of course, he had one available for $1900. I went online and found it for $1699! Jen December 5, 2016 at 10:37 am ReplyYou know you could of easily negotiated that price down 50% T W. December 31, 2016 at 1:57 pm ReplyThat outlet guy also wasn’t telling you the truth. most of the time , the cheaper bed , has less quality and quantity cushioning on top, often enough the boxspring isn’t the same quality. The springs might be the same gauge and count , but , the quality (price) is in the cushioning of the mattress , that’s where the comfort what people are looking for is , in the cushioning, and thats where the price difference is The better the quality of the cushioning , the longer the comfort of the mattress will last. Ronda Boyer February 1, 2017 at 12:04 pm ReplyIf you didn’t have that brick and mortar store to lay down and try out the mattress would you have bought online. That’s why they change the names. Because so many people come into a real store that has to pay a mortgage and sales people and all the other bills to run a store and turn around and buy online. Then when local stores start closing they wonder why. Ross S. March 14, 2017 at 8:02 pm ReplyThe purchasing experience you just described is why places like Matress Firm operate in the manner they do. It is out of necessity to stay in business. You just gave a perfect example of the type of consumers who do not think twice about taking free advice from an honest person who is providing not only that, but a physical retail store for you to try out the product. Instead of buying the matress from him like you should have, you ran off to the online retailer to save $200 (or less with shipping). Keep taking advantage of honest retailers like that, and all you and your fellow consumers will be left with are sneaky places like Mattress Firm, or bargain basement online retailers. This same logic can be applied to any larger purchase decision. JLN June 24, 2017 at 11:10 pm ReplyI know this is old, but each store has its own name line for the same products, just like cell phones. What Verizon calls the Stylo 2V is known as just the Stylo 2 because it’s exclusive to that store. I had the hardest time finding my particular Beautyrest and Recharge Heritage collection “Constitution” at a different store because the name “Constitution” was only for Famous Tate. The prices? That’s just retail wars. I hope you were able to find what you needed and this puts you at rest. Leo December 6, 2015 at 2:38 pm ReplyI work at a local mattress retailer where we sell only mattresses always buy a bed from a mattress store. I’ve learned in my ears working here that people that buy beds and furniture stores and retailers that are not bed stores are not as happy as people that buy beds from an actual bed store. My company I work for is locally owned and operated five employees and service whole city and surrounding cities Jayne Dough April 13, 2017 at 6:00 am ReplyGood advice, but you learned in your “EARS?” may need a do-over! LOL! 🙂 Barbara July 2, 2017 at 3:01 pm ReplyWhere is this mattress store? I am looking at an Aireloom mattress. What is your advice? My history is with Schiffman mattresses. But it’s too far from home. Also Sleep Number. But I’m concerned that the controls could break. Sarah December 7, 2015 at 7:59 pm ReplyMy advice, don’t buy a $500.00 mattress. valerie October 10, 2016 at 11:20 am ReplyNot helpful and hardly the point. If the mattress was defective, they should take it back without a restocking or pick up fee. Further, people usually buy what they can afford. Don’t judge. LORIE November 10, 2016 at 12:59 pm ReplyHe is just stating it is not worth wasting your $500.00 you will just have to turn around 6 months later. Purchase something of better quality, just keep saving your money and you will be happier and your mattress will last for years! Aj November 28, 2016 at 1:15 pm ReplyI agree with if they put a 10 years on it it should last that no matter what you spend Rod January 18, 2017 at 7:44 pm Replyi bought a tempur for 3,300 and it only lasted 2 years before it sagged. im 6’2 and 160lb. so not a big person. so much for you get what you pay for. Hughes January 28, 2017 at 12:13 pm ReplyI understand, but I bought 3 $1,500 mattresses, they all 3 were horrible. Sinks and saggs, all over. I never want to buy another simmons or beautyrest. Pat March 26, 2017 at 7:20 am ReplyI don’t think that’s “judging.” You get what you pay for. If your budget limits your decision don’t disparage the company. Cheap is cheap! Judith November 30, 2017 at 3:33 pm ReplyWhen did $1,500 become cheap? How much is an average person supposed to pay for a decent mattress? CarolB April 27, 2017 at 9:09 am ReplyA $500 dollar mattress is even out of our league. Not everyone has tons of money when they live paycheck to paycheck. Jeff July 3, 2017 at 4:20 pm ReplyValerie, thank you for responding to such a demeaning comment. I hate reading judgmental comments like Sarah’s that so often go unresponded to, kudos to you. We all do our best. hfr April 2, 2017 at 4:56 pm ReplyIf you aren’t willing to spend $500+ on something that you are going to spend 30-40% of your life sleeping on, then your priorities need to be sorted. Sfayz March 15, 2016 at 12:55 pm ReplyI bought Beautyrest Recharge from The Bay on Queen & Yonge, the mattress is not even, uncomfortable and 3 inches short from each side. For return they deducted 20% restocking fee and $75 for pick up. They denied that mattress is 3 inches shorter than standard size. I lost $300 and would never buy mattress from The Bay. I am going to file a complaint against them with Consumer Protection Ontario. ann helm September 11, 2016 at 3:03 am ReplyBeautyrest used to be the Cadillac of mattresses – not so anymore. Look at Consumer Reports for 2016 and you will see Novafoam sold at Best Buy or Costco, far better. Leigh September 26, 2016 at 3:56 pm ReplyI bought a BeautyRest Recharge from Sleep Train. Within 6 months we started seeing sagging and a ditch formed where my husband (6’4″ 220lbs) was laying. We were told that the indentation had to be 1″ when not in use before the warranty would validate a claim (NOTE – make sure you read very carefully the details on your warranty, a lot of them have very strict requirements!). Fast forward a year and a half with some procrastination on our part. Filed an online complaint through SleepTrain and received a call back the next day with an appointment for an in home evaluation. Mattress was evaluated and had results back within 2 days saying they would validate the claim. They gave us a new invoice number and told us to go into any store and pick up a new mattress at no additional cost (unless the value of the new mattress exceeded the price we paid for the old one). We are going to look tonight but so far SleepTrain has been great with their customer service! Sheila DeVore January 7, 2017 at 8:55 pm ReplyI have had same issues with a Beautyrest black. Queen they didn’t honor the warranty. Very nice salesmen but the manager never returned my phone call. I will never do business again with Sleep Train or Sleepezys who is buying them out. Crooks they do not honor there warranty. Christina Swistak October 22, 2016 at 1:48 pm ReplyI too received poor customer service from Beauty Rest. A very uncomfortable poor quality mattress that was over priced. I bought mine at Mattress Firm & the warranty wasn’t worth the paper it was written on. John April 3, 2016 at 2:41 pm ReplyWe did our research and still got taken in. We bought a serta bellagio mattress in Peterborough at Heritage Furniture on hwy 7. We were told it was the best mattress in the store and the top seller. We were told we could exchange it within 60 days if we were not happy.Lo and behold we use it for 3 weeks and it starts to have permanent indents and bunches up. We called the store and sent photos which show the obvious defect. You expect to exchange it right away, right ? Wrong, they pawn the problem off to Serta and the store won’t let us exchange it for another model as promised. Hopefully Serta will stand behind their product.Customer service is right out the window here.Stay away from this store at all costs they do not stand behind what they say.Heritage Furniture 971 Hwy #7 East, Peterborough, ON K9J 6X8The owners name is Keith Hughes Paul Duckett May 6, 2016 at 12:12 am ReplyI will never buy a mattress or other furniture products at Sears again. Yes!!! What happened to the ” “Satisfaction Guaranteed” from Sears. They can go out of business just like Montgomerty Ward for all I care. You are foolish to buy from them. PD loretta hall May 15, 2016 at 2:47 am Replywhat bed would you recommend to buy for back and neck pain? would you recommend buying one from rooms to go? Phyllis Thomas May 22, 2016 at 6:14 pm ReplyWhat is your opinion on the Saatva and the IntelliBed? We have purchased 3 tempurpedics and they get soft over time and tired of the sleeping hot. Hate the motion and sagging with coil beds. Wendy May 26, 2016 at 8:40 pm ReplyMy spouse and I bought a Kunf Size platform mattress by Vera Wang Serta in 08′. It was $1600.00 with platform frame bed. We were told about the 1/2″ sag. We didn’t complain bc he’s too heavy at 265 and I’m bottom heavy at 189. We had a hump in the middle after a year. Then now is 2016 and we have turned it sideways each year and his side is dipped and sagged into a hug hole. My side is fine except for the hump in the middle. Getting out of his side of the bed is like climbing out of a water bed. So here’s my facts 1. Vera Wang -HA – we just paid for her name 2. My husband’s snoring became insanely loud 3. Gel pillows are way too hot and firm. 4. Platform beds aren’t supportive enough 5. Don’t trust holiday sales 6. If you sweat or are hot natured when you sleep, the mattress become more sagging much faster!!! 7. Now we have this King bed and a high blow up air mattress size Queen in the same room bc his back hurts so bad.We are gonna go to find another mattress and bed next week. I’m gonna check out the Amerisleep Revere bed. Wendy from Georgia Wendy May 26, 2016 at 8:43 pm ReplyI meant a King mattress and that he is top heavy. Sorry for it sounding bad. We are both heavy. Lol Lou Bookman May 28, 2016 at 9:03 am ReplyWe went with the Layla mattress from Laylasleep.com and after trying an returning almost 5 or 6 mattresses before, we are now happy campers. Tony Pattan June 7, 2016 at 2:28 pm ReplyCan you guys do a review on Layla. I really love their mattress. Steve June 18, 2016 at 4:54 pm ReplyComments on ‘Tuft & Needle’ beds? Deb July 9, 2016 at 11:31 am ReplyHelp. Sleepy’s was just bought out bt Mattressfirm. I just stopped today to return on mattress under Sleepy’s warranty. Sheila DeVore January 7, 2017 at 8:47 pm ReplyThey bought out Sleep Train they won’t honor your warranty crooks! Tim February 23, 2017 at 12:03 am ReplyIf they refuse to work with you, contact them. Sarah July 4, 2017 at 1:18 pm ReplySleepy’s was selling new mattresses with filling from a returned product. Some were filled with bed bugs. As a pest control person, I can attest to this. Amy July 11, 2016 at 6:15 am ReplyHas anyone tried a sleep number? Carolyn Curtis July 13, 2016 at 4:18 pm ReplyThinking of buying a SAAVTA mattress – King Luxury Firm. Can only buy direct from manufacture. Anyone have experience with the quality of their mattress? Mrs Jones July 16, 2016 at 9:45 am ReplyWe bought a Beautyrest Recharge Marisol. After 4 months we noticed a large dip. We called RC Willy and they sent out an inspector It failed their inspection. Beside the fact it had a 2 1/2 inch dip, it is also has a 1 1/12 inch buckle. RC Willy has issued us a full refund. The next day. Stay away from these types of beds. Though I would definitely recommend buying from RCWillys. Just ensure to follow all guidelines in the warranty Linda Y. Chan, Esq. September 1, 2016 at 2:40 am ReplyWhat about an expensive custom-made mattress like “McKrosky” sold in San Francisco for about $5,000 – $10,000? My husband and other friends have them and say this is the way to go. I have a 16 year old Serta mattress that cost $1600.00 and I am fine with it. Does it matter how big you are? I am a 5’5” 125″ woman who sleeps in a Queen bed alone and I am very comfortable even though I suffer from arthritis in the shoulders and they sometimes hurt in the morning but goes away once I get up. I feel it is time to buy another mattress, but I have no complaints. I want to buy a “McKrosky” mattress, but I don’t want to be a sucker. Thanks a lot! I enjoyed reading your website. Sincerely, Linda Leo August 9, 2017 at 11:34 pm ReplyIf you are not a large person (say under 170 pounds) and you sleep alone in a queen size bed, you are less likely to encounter many of the issues posted here, even with a mid-priced mattress. I have found worn edges and lumping are more prevalent with two in a bed. If you are a senior or a person that sits on the edge of the bed a lot, then the edges may start to break down if it’s not a quality product. We just returned a Cariloha queen after 80 days, no questions asked. Because of personal issues, the bed just did not work out with two people. A slight high spot was building up in the middle. However, the overall quality of materials is great and the memory foam should work out for one person. Eco-friendly bamboo-based sheets, comforter, etc., are first class. dave niesse September 15, 2016 at 12:41 am Replywhat do you think of Saatva Mattress company. i’m looking at a Luxury Firm king on a sleigh storage bed. no box spring, just mattress f/$1398.00 total.American made,15 year warranty. advertised on internet . please give me your input, thanks Brian September 15, 2016 at 2:27 pm ReplyWhy would anyone EVER consider buying a mattress from a retailer who offers in home trials and accepts returns? Has it not occurred to anyone where these returned mattresses go? They are repackaged and resold to another customer. So essentially you may in fact be purchasing a mattress set that has already been in another customers home for a period of up to 120 days. NASTY! As a mattress retailer for almost 15 years I would never do that to one of my customers. Best Mattress Brand October 27, 2016 at 12:56 pm ReplyActually, it’s illegal to do that. Any used mattress or mattress containing used materials must be labelled as such, according to Federal law.The mattresses that get returned to any reputable company are taken as a loss. Some of the online brands (like Amerisleep) request that beds get donated to non-profits locally in the event a person is unsatisfied, and do not actually even receive them back.However, it is wise for shoppers to check with the store they are considering about their return policy, and what happens in the event they do need to return of course. Fuzzy October 28, 2016 at 11:55 am ReplyIt is against the law but manufacturers can take the mattress back and recover it. Reusing the product is not out of the question and if the product is $2000 plus retail mattress, they have to consider it. Donating is great but it does not pay the bills. Really consider this when you are purchasing a natural material mattress as the costs are very high to donate. Fuzzy Margaret Whitmore November 20, 2016 at 12:44 am ReplyYes , I don’t want a returned bed, and how can we tell, also all these reviews make it so complicated, afraid of buy ing two beds because of the cons in all of them MR, KnowitAll December 14, 2016 at 12:35 am ReplyActually the mattress are returned to the manufacture where one of two things happen sold over seas where restrictions are different or resold here in the US from Discount sellers who advertise name brand beds for large savings generally 50-80% off typical retail pricing . When you go to see these retailers they will ell you the mattress get a dirt mark or blemish during shipping some mattress are just like that others are comfort exchange mattresses these discounters have no idea they buy generally blind loads from manufactures they pay a flat price per piece no matter the quality . Now if you look carefully the beds are generally stamped factory second or in some cases used .. some discounters may in fact clean these stamp marks for using bleach or another cleaning that removes ink, or in other cases may cover it up with a patch that says firm plush pillow top or maybe cover it up with a path that just has the new companies name. It is not illegal to sell these beds but in some states the beds do need to be treated before sold,and some state require a relabeling of the mattress to state the fact the mattress may not be new. Jack December 14, 2016 at 7:54 pm ReplyMay be a law but they don’t follow it. I had a bad mattes picked up ( it came with one side already indented) the guy picking it up told his trainee to make sure plastic covered it because it needed to go to be,restocked! So yet another person will get a try at it. Yuk! teresa December 31, 2016 at 3:20 pm ReplyHI, I have been researching different brands of mattresses, and actually it is not illegal for them to sell used mattresses, or returned ones. Many of the places that have the clearance ones, they are used, returned ones. Also the Sears outlet has many used, refurbished etc, mattresses as well as many other places also offer the returned mattress sets for sale. I also was amazed. This is probably why many people say they could not use their mattress because the chemical odor was so intense and strong, because of them treating them to get rid of bugs, bacteria etc. They should however be upfront and always let customers know that these are in fact used mattress sets.. Joe March 12, 2017 at 7:19 am ReplyIf a mattress is resold, it must go through a sterilization process to legally be resold. The is generally cost-prohibitive for smaller companies. Gloria De La Rosa March 17, 2017 at 7:41 am ReplyThis is great information. Thanks! Brian October 29, 2016 at 8:05 am ReplyNot so! Returned mattresses are donated to shelters and other charities. Barbara November 22, 2016 at 2:51 pm ReplyThat is against the law (to re-sale a mattress). Gigantic fines, loss of business license, and additional fines from health dept. Only sleepy mom and pop shops would try to re-sale. Lonnie December 2, 2016 at 11:15 pm ReplyWhat a salesman’s comment. Monty December 11, 2016 at 7:10 am ReplyI worked for a furniture company and the beds returned went to a local store owned bye the company that sold them at a discount so they do not put them back for sale although on expensive dressers and nightstands they use cheap wood and put concrete block under them so they are heavy and feel real rip off huh so you local cheap store has just as good quality exposed Havertys!!!!!! Lorraine December 6, 2017 at 8:53 pm ReplyI returned two mattresses, one to Leesa and one to Brooklyn Bedding. Salivation army truck picked them up from my house. I got a refund after I sent a picture of my receipt from the Salvation Army. Eric August 22, 2018 at 12:46 pm ReplyHow was the Brooklyn Bedding bed? Martavis December 18, 2016 at 4:59 pm ReplySo you’re basically telling everyone that as a retailer you do not accept returns from dissatisfied customers. Thanks for the heads up, Brian! Idahodoc January 4, 2017 at 7:58 pm ReplyIt would not surprise me if a local dealer did that. A larger company would more likely violating federal law: I bet that would be a lucrative whistleblower suit! Our local shelter receives such used mattresses from time to time. June January 29, 2017 at 5:51 pm ReplyThat’s rediculous! The mattresses are donated. Do your research. Gene February 6, 2017 at 3:13 pm ReplyNot only are you poorly informed but you’re poorly educating Rommel February 20, 2017 at 7:13 pm ReplyHi Brian, I agree with you on the idea of sleeping on a mattress that had been previously used by strangers. This is a scary thought. However, I’m almost 100% sure that it is illegal for a returned mattress to be resold to another customer as “new” without some type of disclosure that the product was used. However, I’m pretty sure there are Safety health regulations that prohibit the resale of mattresses at the commercial level. But, hey, I don’t know everything. So, I would encourage anyone buying a mattress to ask and make sure they are getting a product that has never been used before. Lou February 23, 2017 at 11:19 am ReplyThink of hotel beds and how many people have slept on those mattresses? Talk about nasty! MC March 11, 2017 at 6:14 pm ReplyI have been researching mattresses and I don’t know about every company’s return policy, but I spoke with one that told me they prefer to have an unwanted mattress donated to a local charity. The donation receipt is the start to the refund process. John March 11, 2017 at 7:29 pm ReplyI thought it was illegal to sell used mattresses. I was under the impression they were donated. Joy March 20, 2017 at 9:44 am ReplyThe retailer does not resell these mattresses. They are returned to the factory. I don’t know what they do with them. I work in a retail furniture store, so I know. Janet Butler March 28, 2017 at 12:33 pm ReplyI asked a salesperson that exact same question this past weekend. They do not resell these mattresses. They go to the outlet stores, but first have them professionally cleaned and sanitized before being able to sell them in the outlet stores. They must sell only new mattresses in the retail stores. Terry April 3, 2017 at 3:29 pm ReplyI have just had this happen to me. I am going into my third mattress in 2 months. Adam April 21, 2017 at 1:53 pm ReplyNice try with the scare tactic. I’m on my 3rd mattress from the bed in a box company, after sending 2 back. One of them was picked up by a local charity, the other by a recycling company. They never go back to the factory. My advice for you, mattress retailer: adapt or die. One of the main reasons this industry is taking off is because nobody likes shopping for mattresses in stores, and you can thank your fellow retailers with their high-pressure sales techniques for that. Elizabeth Sutton May 15, 2017 at 8:45 pm ReplyUgh, agreed. That’s an excellent point. I might be a victim of this actually. I bought a Sterns & Foster & it sank in the middle, then started smelling gross. I was pretty sure it was previously used. No Bueno. Monte May 27, 2017 at 1:43 am ReplyWow, great point! Elliot June 28, 2017 at 1:45 pm ReplyThat is not true and it is very illegal to do so. If you know of a store doing that, you should report them.Also, at Tuft and Needle, it is a 100-day return policy. They don’t have you return the mattress to them, but donate it!!!!! So as a business owner of mattresses, I see you don’t know what is going on and I would not buy from you!!!! Stop lying to get customers!!!!! You must be the retailer that is doing the illegal thing by reselling them!!! jc July 11, 2017 at 11:26 am ReplyAs the other person stated, it is illegal to resell. You are just posting this here because, obviously, your store does not offer refunds. As the article stated, “These stores should be avoided.” This is probably your sales tactic as to why you don’t give refunds… which I think is crazy! You can’t know for sure if a mattress is going to be right for you from a 2-minute test run… you have to actually sleep on it for a while to be sure. Regina November 2, 2017 at 6:43 am ReplyI requested a return on my king size Purple mattress. They did not take it back, they had me contact a charitable organization and donate it. Perfect condition, 30 days old, always used their mattress protector. The man that picked it up told me he picks up many mattresses during the trial period from numerous mattress companies. Scared and Confused! November 7, 2017 at 1:40 pm ReplyI just purchased a bed from a company that is mentioned on this thread a lot, not always in a good way. When choosing my bed I was torn between an iComfort and a Beauty Rest. The iComfort was on clearance and when asked why the salesman told me it was probably a return and that most people that return mattresses usually do so within 30 days. That made the choice easier, got the Beauty Rest but not liking it too much. Hasn’t quite been 30 days yet. Purchased a Purple mattress, waiting on it while holding onto the Beauty Rest. Scared I won’t get a refund on the Beauty Rest if I wind up liking Purple. Seems no one likes the bed they are buying. Signed, Scared and Confused! DD September 19, 2016 at 9:51 am ReplyI noticed you did not rate a Saatva innerspring mattress. Is there a reason? I am shopping for a mattress to replace my antique relic, found Saatva, and have been looking to see what independent reviewers are saying. Tough when it appears you didn’t rate them. Kent September 28, 2016 at 10:58 am ReplyDoes anyone have any experience/information/reviews of mattresses like Purple, Tuft & Needle, Casper, etc.? Janet Moore October 4, 2016 at 2:34 pm ReplyWow, everyone is making me frightened to purchase a mattress. I just looked at at Sterns Foster hybrid mattress. ANYONE have a clue about the integrity of this company OR mattress? Please let me know. Close to $4,000 for the mattress/bed frame is A LOT to spend. I would appreciate any information regarding this manufacturer. Fuzzy October 28, 2016 at 12:20 pm ReplyJanet, I work in the industry for a Canadian Manufacturer and do not sell to the USA so I have no reason to “sell you”. I can tell you this, it is scary. There is a lot of miss information out there. There is small manufacturers, large ones that self brand, then have singular brands just for large retailers and then the models, on and on and on. Also with the ability to say “Organic Cotton” yet it only had a partial amount in the cover and no where else in the mattress makes things difficult. IT IS very confusing. My suggestion is if you are looking at a $4000.00 spend is to look to a manufacturer that uses natural materials to construct mattress that is not glued together. So, a hand tufted mattress that is made with wool, cotton, silk fibers and either a solid latex (100% natural latex) or individual pocket coil core. For $4000.00 at retail that is attainable and will provide you with moisture and temperature control as well as a high quality product that will last a long time. Good Luck. Kate September 10, 2017 at 9:26 am ReplyDo you know what happened to Schfimann? mine is 28 years old and it’s the best mattress I ever had. Thanks. A.Pastor October 29, 2017 at 1:50 pm ReplyIt is sold at Bloomingdales. Anna October 30, 2016 at 10:59 am ReplyWe bought the Sterns brand at Macy’s and didn’t have a good experience…the bed on the floor felt a lot different than the one that was delivered. We were told it was because all the shoppers had broken in the show floor model. It took some nagging but we were able to exchange the bed for a softer one. Unfortunately that one hasn’t held up to the extent that we filled a warrant claim. The foam padding compressed a lot in place so we have slumps and hills over the king size bed. Sterns and Macy’s were both great with the warranty claim though. Robert November 1, 2016 at 1:54 am ReplyWe bought a Stearns and Foster and found it to be overpriced and the mattress was terrible. Michele November 4, 2016 at 8:17 pm ReplyStay away from sterns and foster – they are the worst,, Had one that failed in 3 years and we were dumb enough to buy another one that the salesperson told us would be different. This one is less than 4 years old and I have the worst back pain from it and we are out shopping for a new bed again. Forget addressing anything under the warranty – it needs to be sagging an inch and a half without you being on it! The worst!! Rebecca Shepler November 11, 2016 at 1:58 am ReplyBought a Stearns and Foster latex at Macy’s 3 years ago. After 1 year it started dipping on sides with hump in the center. Needed to be 1 1/4″ dip to get a replacement. It was a little less than that plus,attached post card was removed from maytress end so it voided all warranties. Never again! Janett November 16, 2016 at 3:43 pm ReplyWe have had a Stearms and Foster for 17 years and still comfortable. We turn it twice a year DeAnne Schumacher December 11, 2017 at 1:15 am ReplyYou cannot turn most mattresses anymore as they are only usable on one side now. Anything made now is lacking the quality of years gone by. Aj November 28, 2016 at 1:10 pm ReplyWhat ever do not buy a bed fromm sears there warrant is just a.lie Valencia Dozier December 8, 2016 at 9:42 am ReplyI bought a Sterns Foster mattress and It didn’t hold up to its name. 8 month after purchasing the mattress it started to creek and make all kinds of noises. Lou December 10, 2016 at 12:31 pm ReplyMy husband & I are about to replace our beloved S&F mattress. Best mattress I have ever had. Great quality. Do not think you would be disappointed. MR, KnowitAll December 14, 2016 at 12:24 am ReplyS&F has always been an expensive brand but also a High quality brand make sure you have and comfort exchange policy with who ever your buying it from just encase month later it is too firm or too soft , however from a quality stand point S&F should be a great mattress for you CJ August 1, 2017 at 6:50 pm ReplyWho are you? I am looking for a mattress and I am scared to buy one. My last purchase was a heavenly bed from Nordstrom. There is a crater now on one side of it. We have had it a while, but mattresses just used to last longer. Tamera December 21, 2016 at 10:03 am ReplyWe have a Stern’s and Foster…It has lasted 7 years, but needs to be replaced. It has huge body impressions and both my husband and I are having severe back and neck pain. Also the box spring totally failed…It actually broke. It’s not like we bounced on our bed we only slept in it. It was comfortable while it lasted, but I don’t think it was worth the price. Lynne Simmons December 21, 2016 at 10:45 am ReplySealy is their parent company, if that means anything to you. Personally, I have not had good experiences with Sealy anything. Fear is a factor for me also because I am looking around. They don’t make mattresses with the same longevity anymore. Any mattress any brand seems to have just as many bad reviews as good. I’m begining to look at if it lasts me 7 yrs, that’ll be average. Price wise, if it lasts 7 yrs, can I live with that? Also, mattresses with pillowtops. The pillowtop compresses and you are uncomfortable, blaming the mattress. I’m considering buying a firmer one and adding my own topper. When the topper condenses or wears out, change IT and not the whole mattress. It’s a shame you need to think that way to get your money’s worth out of an expensive item. Val December 26, 2016 at 11:36 pm ReplyI remember researching them about a year and a half ago, and if I recall correctly, they are a total rip off, and have the same problems (sagging, not honoring warranties, etc.) that others have complained about. Do a google search on them for consumer complaints and see what others say about them. JK December 27, 2016 at 8:21 pm ReplyI have just bought my self a Sterns and Foster Estate. I had to have them pick it up as the manufacturer rep. determined the pillow top did not flatten out once delivered. I was rolling to the middle. They brought another out and the same thing is occuring. I paid $1,349.99 and that was just the mattress not the box spring or frame. They are once again sending out a rep. and this time I’m scared to ask for another one. I’m referring to consumer report this time. Clovis January 1, 2017 at 12:07 am ReplyHi Janet, I bought a Sterns & Foster bed two years ago. The first few months was good, then it slowly got worse. After a year I started having back pain and was sleeping in a rut. It sunk in really bad where we slept. We are currently still having problems trying to get a settlement from the mattress store. We paid over $2500 for the bed and we feel like we wasted our money. I will not buy a Sterns & Foster again. I am looking for a new bed, but don’t have a clue what to buy? I hope you did’t buy it? Alexa January 3, 2017 at 10:02 pm ReplyBoth myself and my parents bought Sterns and Foster. Both mattresses had to be replaced twice within 2 years due to severe sagging. I don’t recommend. Not worth the price or the headache. Tanya January 7, 2017 at 3:02 pm ReplySterns and Foster is one of the original companies to make mattresses ! They are know for the quality . We have had our Sterns and Foster pillow type mattress for 20 years and is just now dipping- definitely time for a new one!! Lori A Hutcheson January 8, 2017 at 7:35 am Replysupposed the be awesome!! Rick January 18, 2017 at 10:16 am ReplyDo not pay over 2,000 for a high quality queen sized set. It is unnecessary, since bedding can only be of a high quality and there isn’t any other system that can support any better than high density foam and good springs under it. If you are looking for a visco-elastic (Temperpedic) mattress – this can run in to even more but that name brand is way overpriced. Try the Eco-sense for visco-elastic and a good off name brand for spring based. Gerry January 18, 2017 at 8:27 pm ReplyS&F used to make dynamite beds but no longer. My wife and I had a queen for 20+ years and sired 5 kids on that one! 🙂 But the ratings nowadays are not very good. Keep doing research. I’m favoring memory foam beds now as I’ve owned 5″ memory foam toppers on my spring mattresses for years now and really like the feel and support. Hughes January 28, 2017 at 12:09 pm ReplyI was going to get one, but it had wool in the material of the bed. I’m allergic to it so I moved on. No idea how the bed would had held up, since I could not buy it due to the wool issue. cindy January 30, 2017 at 11:24 am ReplyI have Sterns and Foster Hybrid, Too soft for me. Killed my hips and my husbands as well. susan January 30, 2017 at 7:12 pm ReplyI don’t know if you have bought a mattress yet but I am having so many problems with a Stearns and foster mattress and Mattress Firm and Stearns and Foster just keep pointing the finger at each other for who is responsible to replace it because it is still under warranty. Stay away, on the stearns and foster website there a million bad reviews Kate February 2, 2017 at 9:21 pm ReplyDo not do it. Worst mistake we ever made. Started to fail after 6 months. Didn’t honor warranty even though the mattress folds in half. Tom February 4, 2017 at 6:10 pm ReplyLeave, don’t buy it. We did and are now stuck with a bed we can’t use……. The store hides behind it’s “policy” and is no help and the Sterns and Foster people say there is nothing wrong with it, but are not willing to look at it. So as a consumer we are stuck with a $2,000 mattress we can’t use !!! Great deal….. Lois February 7, 2017 at 9:59 am ReplyWe just threw out or Sterns & Foster hybrid. It had been wallowed out in the middle for over a year. Had it for not quite 7 years. We’re looking a Talalay latex for the new mattress. Dee February 14, 2017 at 9:49 pm ReplyI bought a Stearns and Foster twin mattress from Sleepy’s years ago. The damn thing sagged in the middle after 3 mos. I went through mattresses and had to pay each time they brought a new one. I hate it. Now looking for a new mattress. Have a platform bed with a mattress on it now. Husband bought me a 6″ foam topper. In the beginning it was real firm. Now not so much. Have had 3 back surgeries and need a mattress that will stay firm especially under the hip area. I wish you luck in your quest. Sue Dauber February 18, 2017 at 4:50 pm ReplyResearch the reviews on Stearns and Foster. I was considering one also until I read the reviews which are not good. Gail February 23, 2017 at 4:29 am ReplyWe bought a Sterns and Foster bed and it is sagging after 6 months of use. It is not worth the money. Gail February 23, 2017 at 4:30 am ReplyStearns Bill February 26, 2017 at 4:48 pm ReplyWe purchased one many years ago from Sleep Country and loved it for years, but now we are getting pains and looking for a replacement. Sleep Country stopped selling these beds as the quality has dropped with many complaints, so be very careful with this brand. They are also not inexpensive to purchase. Steven Zweig March 2, 2017 at 1:14 pm ReplyThe mattress from Sterns and Foster that I bought ($2000) is a piece of junk. It sags under any weight (even my cat). I pulled off the tags because they are so annoying. I was told by the inspection guy that the warranty was void since the tags were gone. Sandy Williams March 3, 2017 at 11:08 am ReplyI am also looking at a Sterns and Foster hybrid and would also like some input. Kath B August 11, 2017 at 7:46 am ReplyDo not buy Stearns and Foster! I upgraded (additional $500) from a sagging Serta to a Stearns and Foster… and it sagged faster than the Serta. Within 6 months of purchase! These mattresses cost us in the range of $2,200 to $2,400. Whatever happened to the long-term mattresses I had while growing up? Very sad. NO ONE should have to pay that when they say the mattresses only have a lifespan of 5-8 years. Who can afford to keep replacing mattresses in their lifetime? My husband and I purchased an iComfort two years ago with no sagging yet… Note: Always ask around for good customer service. Allie March 9, 2017 at 8:02 pm ReplyMy luxury Stearns & Foster makes me feel like I’m stuck in a mattress taco. It kills my back and is extremely lumpy. Not worth the $$$ ESP after having it for 4-5 years Debbie Lewis March 18, 2017 at 6:40 am ReplyI hate my Sterns and Foster. It started sinking before I had it 1 yr. The company never showed up to look at it after several attempts. I am now having to go shopping today for a new mattress. $2000.00 down the drain! Karen March 30, 2017 at 11:43 pm ReplyMy Sterns & Foster is top of the line ($4500 new) and only two years old. It’s sagging already! I’m small & sleep alone. My prior mattress (Sealy) lasted around 10 years & cost probably half the money. Oh, I miss that mattress!! My experience is that S&F is all hype & a terrible purchase. ☹️ Kristina March 31, 2017 at 10:52 pm ReplyI had one for 10 years and loved it. I regret giving it away and buying another bed that I don’t like. UGHHHH… Paul April 4, 2017 at 2:32 pm ReplyDo not buy S & F mattresses. Within the first 30-60 days, ours had sagging. A rep came out and found excessive sagging. They replaced with another mattress that was not the same model, but supposedly better. Within 4 months that mattress started to have the same issues. Store closed down and S & F would not honor my warranty since I didn’t buy the 2nd mattress. My receipt did not match the new mattress the store brought to me. Overpriced and under-delivered. Alaina April 18, 2017 at 4:26 am ReplyPass on them. Ours cratered really quickly, which is the reason why I’m looking at this site. It’s about 6 years old. Deb May 25, 2017 at 8:51 am ReplyAfter a year it is sinking and hurting my back and hips also my husbands. Same thing is happening to my daughters, she bought hers about a month before us. We are not heavy people below average. Linda May 30, 2017 at 4:31 am ReplyWe purchased a Sterns and Foster and within 2 years it slumped. I called the manufacturer and was told the slump had to be 7″ or more for them to do anything. 7″ is like a ditch in your mattress. Our slump measured 3″. It was an awful bed and we paid a lot of money for it. Never again will I buy a Sterns and Foster. Karen June 1, 2017 at 10:57 am ReplyBought a full-sized Stearns & Foster 5 years ago – it was over $1500 at that time. The bed sagged in the center within 6 months, but S&F refused to cover under its warranty. They said up to 1.5″ depression was normal wear and not covered under warranty.Avoid this company; they sell over-priced mattresses that are no better than a decent Serta or Sealy. J. Uplinger June 1, 2017 at 1:50 pm ReplyWe bought a Stearns and Foster hybrid mattress and my husband liked it, but I am a small person and the pompoms used to secure the layers woke me up. I felt as if I was being poked. We did return the mattress. alice June 13, 2017 at 3:17 pm ReplyI purchased a Stearns and Foster from JCPenney and it was expensive. I woke in the morning with every muscle in my body hurting as it was so hard. I have taken to sleeping on the couch. I plan to seek another mattress. It was rated 4.5 stars. Olive June 18, 2017 at 2:45 pm ReplyI bought a Stearns and Foster. The bed collapsed within a year. The manufacturer came out since I had their warranty, but they stated the damage was not covered; I will never buy anything from Sealy ever again (since they were the maker). K June 18, 2017 at 3:43 pm ReplyHi… I have a Stearns & Foster from the bought-out Sleepy’s. After 3 months I had to put a foam cover on top of the mattress… which already had a pillow top. The mattress is still very uncomfortable… and it’s only maybe 3 years old. I had a Sleepy’s rep come to the house inspect the bed… A week or so later I was informed by mail, not a phone call, that nothing was wrong with the mattress. I told Sleepy’s to sleep on my mattress. They declined. I am currently looking for a new mattress. I am being very careful and doing LOTS of research before buying a new mattress. Good luck! Janet July 11, 2017 at 8:36 am ReplyI bought a Stearns and Foster. It is the worst mattress ever. All lumpy, but the dents are not deep enough for a replacement. It does have a beautiful cover! Meredith December 11, 2017 at 8:15 pm ReplyHi Janet. Sterling and Foster is basically a Sealy, they’re owned by the same company. Sharon Kettler October 5, 2016 at 8:39 pm ReplyI had a King Koil for over ten years was the best mattress ever. My husband was in a bad car accident and we went to a sleep number that the head could raise to help him sleep . Worst bed ever bought in my life. I am going back to a King Koil. Don Belanger October 6, 2016 at 4:34 pm Replyhow are loom and leaf or Saatva mattresses? DOUGLAS BUCHAN October 9, 2016 at 9:38 am ReplyLooking to buy a new mattress. thanks to all for your input. I will avoid Mattress Firm and Sears and look closely at all warrenties.DB fort lauderdale MR, KnowitAll December 14, 2016 at 12:22 am ReplyMattress Firm is a quality company do not take one persons opinion they actually have great ratings ! Nicole February 6, 2017 at 5:07 pm ReplyWhat did you end up with, and why did you decide to avoid Mattress Firm? I am in the market for a new mattress and find it all very confusing! Augusto Martinez February 28, 2017 at 4:07 pm ReplyMattress Firm is the worst for after-sales. They state on their web page that once you file a claim (for Vendor inspection), they will call you in 1 to 2 days for an inspector’s appointment. They called me after 8 days, once my lawyer called them. The mattress Sealy Sedgebrooke King Size ($1,700) had only 150 nights and a large bump appear in the middle. After the inspection, Mattress Firm concluded that the mattress does not have any indentation, so I will not receive any credit, because the mattress does not show any defects by the manufacturer´s standards and I can do another warranty claim in 90 days. Now, I have to buy another mattress for another vendor, that does take care of its customers. Georgette Couch May 12, 2017 at 3:20 pm ReplyYou sound just like me. I hate Sears and will never set foot in their dame store again. I bought a Kenmore dishwasher and it is a lemon for sure. Same thing for me, the customer service is a joke. They would not come out and see why there is a film over my top rack. I have used every type of cleaner and the gel and the powders all block it. It is the same with all brands. I called and cried and cussed and yelled they said they would come and never have. I hope they lose their ass. We are not the only ones who have complained. Their car center will cheat you and tell you you need something when you don’t. They lost me as a customer and I lost $700. 00 on what they say was a great washer. My Whirlpool dishwasher cleaned everything beautifully. I never had a problem with it. Had it 18 years before it stopped. Got it from Lowe’s Hardware. Gwendola Chatman June 22, 2017 at 1:33 pm ReplyI will never buy from Mattress Firm again. I have spent thousands on mattresses from there, and they are not comfortable and sink within a year. Rexanne October 13, 2016 at 9:20 pm ReplyNever, never buy a mattress from Sears!!! Within 3 months of purchasing a mattress from them, a Serta (never buy a Serta) it began to slump on my side and my husbands side. We are not big people, I weigh 120 and my husband weighs 150. Did all the jumping over backwards to do all that was asked by Sears, pictures, red yard across bed, etc. Sears came back and said the warranty was void because we did not have a leg support under the middle bed frame support. We had a mattress on that same frame for 20 years and it had just started to sink. When we bought the mattress, we were told we needed the box springs with the mattress or they would not warranty the bed. Guess the Serta box springs were not good!!! Sears does not honor their warranty and the local store in Albuquerque would not even talk to us!!!! Will never step foot in another Sears!!! larry weber November 9, 2016 at 3:59 pm Replybought a serta matt. and it also slumped, a pillow top, got another serta hybrid, within a few months it also slumped, could not get comfortable on it, going back to a 30 year old matteress that is perfect yet. will not get a pillow top or serta again. Fran November 16, 2016 at 5:26 pm ReplySame thing happened with a Sealy Posturpedic Santa Ana Firm mattress bought at Sleepy’s bought in February 2015. Trish Mauro November 22, 2016 at 8:31 am ReplySame situation yet with a Simmons!! Sears sucks! jack gilbert November 24, 2016 at 8:40 am Replycall the president of sear’s, yes the president, and tell him/her your problem, ASK FOR A REFUND////don’t raise your voice, tell him/her that you are not happy with the product, give the salesman’s name and store number, TELL THE PRESIDENT PROMISES THE SALESMAN MADE TO YOU.MAY TAKE A FEW CALLS, always ask for the persons name, employee number, write it downif your city has a TV consumers advicate, contact the TV station to give you displeasure on the product… Helena Louzonis November 27, 2016 at 8:30 am ReplyWrite to Sears tower… that was how I got an issue resolved. Also I will never shop there again ever. James Richardson December 6, 2016 at 8:08 pm ReplySame experience same store Sertai. comfort from Sears ,failure started within 3 months same BS from Sears ,first inspection we never got the results .second inspection,no results .third go around Sears said they had changed inspection co. and they would get back,they did by form letter telling me take pictures with string pulled across and send to them.After 1 year I gave up .I am 74 yrs. old and hope to see the day that Sears closes its doors as they don’t even come close to being the fine store they were in the 60 70 80s Leo August 9, 2017 at 10:30 pm ReplyThe string across the bed and the photos method are a scam. Bad mattresses pass a static test and warranties using this method are a scam. I had an inspector notice puckering across the foot of my mattress, and he said it was faulty construction. The company did not agree with him. It doesn’t matter what mattress you purchase, they all have the same approach for sags and humps. No shame. They probably all go to church on Sunday, then go straight to the store. Rob October 17, 2017 at 5:51 am ReplyI am from Canada and your wish is coming true. Sears just declared bankruptcy and is selling all their stock. What more can you ask for. MR, KnowitAll December 14, 2016 at 12:21 am ReplySo you made a purchase did not do your homework and have a full understanding of the warranty and what it would require to validate that warranty and it is clearly the store and the manufactures fault for your dissatisfaction ??In my opinion this is 65% your fault for not doing your home work first. TR Thompson August 2, 2017 at 5:50 am ReplyMr. Knowitall, instead of doing the “neener-neener” thing, why don’t you be a good guy and share? You could be kind and share what mattress your research led you to purchase. Bethany December 14, 2016 at 2:09 pm ReplySears is horrible, we are having the same issue with them. The worst, most unaccommodating customer service I’ve ever experienced. I’ll never purchase anything from them again. jim lever December 18, 2016 at 3:05 pm ReplyHave had the same experience with Sears. Company is inndeep trouble and may not survive. I suggest you file a claim in small claims court. All products are held to a standard of “warranty of fair merchantability” which simply means that a product must be suitable for its intended purpose. Obviously, a mattress that breaks down within a couple of months violates that standard. Good luck! Beatstick December 18, 2016 at 4:53 pm ReplyIt’s not Sears’ fault that you won’t follow instructions. Sheila DeVore January 7, 2017 at 8:43 pm ReplyI am having the same issue with a Beautyrest Black with Sleep Train same issue a hole on my side of the bed about 2 ft around where my feet lay. I’m 5’8″ 160 & my husband is 5’11” 190 can’t flip the mattress you can only swivel it around. It ends up behind his shoulders & neck. Our box spring is flat as a pancake no dents or issues but there sayingit was not supported correctly. We have 3 metal bars with a 4×4 post in the middle of the frame with 2 metal railings on each side. They are saying because I don’t have 6 total legs with the post in the middle its not supported correctly so it voids the warranty. But the frame & the box spring are totally flat it supposedly caused a 2 ft dent where my feet are. Never buy a bed from Sleep Train who are now being purchased by Sleep’s. Rachel Clark January 14, 2017 at 7:57 am ReplyWe bought a Serta from a furniture store and we are having the same problem. My husband and I weight 100lbs and 160lbs and the bed has sags regardless of rotating every 6 months as recommended. The mattress is only 1.5 years old. Did you ever find a mattress you liked; we are scared to make another purchase because this is our second “bad” Serta; the first one was deemed defective. Thanks! Korey January 14, 2017 at 10:09 pm ReplyI agree with the above review. Boise Sears is terrible, the sales associate won’t return phone calls and conveniently goes on break or busy when calling. Purchased Sealy posturepedic, tried returning on the fourth day. Told to wait 30 days. Called customer service, online chat, store return….extremely difficult. I purchased two leola cushion firm, both beds feel differently and have different weight to the mattress. You get charged a delivery fee to exchange on both ends. So annoyed with Sears I canceled my fridge and dishwasher order. No commission now! Hughes January 28, 2017 at 12:07 pm ReplyI had the same problem, except I had the 3rd leg and it still created a huge hole in the bed. Sears was horrible to deal with, so disappointed!!! Teri L. Clark February 1, 2017 at 11:05 pm ReplyYou’re kidding me! Sears is KNOWN for their liberal return policy! I would take it to the media for sure if I were you, plus calling the Consumer Protection Agency on them. That’s BS. Good luck. Michael Cheeks February 3, 2017 at 9:56 am ReplyThis is just another example of why Sears will soon just be a footnote of failed once great retailers. From “Satisfaction Guaranteed” to Shopper Beware ! Donna February 10, 2017 at 4:23 pm ReplyWe bought 2 Serta mattresses and they were both horrible. Never will I buy one again! Time Foranewbed February 21, 2017 at 9:27 pm ReplyThank you for sharing. I was going to get an estimate, but I think I will leave Sears and Serta out of the purchase decision. Tim February 23, 2017 at 12:00 am ReplyI would complain to FTC. It is common for some Sears stores to make things up. Gary February 24, 2017 at 3:22 pm ReplyThat’s why Sears is failing. ellen kivler February 28, 2017 at 11:14 am ReplyI had the same problem with the Sealy from Sears. It started sagging within 6 months and I weigh a whole 120 and sleep alone. Total garbage. Sears must get rejects from companies. Brenda March 12, 2017 at 11:55 am ReplyAgreed! I have been sleeping on a couch for a year now since Serta has us jumping through hoops to get us another mattress. I think they are purposely trying to go over the time frame, however, I have started this claim over a year ago. I will never buy a mattress from Serta or from Sleepys. I’m in NY and crippled from crappy mattresses. Too bad Sterns and Foster sold out. My parent’s mattress from 40 years ago is still supper firm and comfy!. I bought a Sterns and Foster and now they are crap too. Also, I will never be talked into a non-flip mattress again. One where there is nothing on one side. Sam April 22, 2017 at 1:28 am ReplyI purchased a mattress from Sears also but another mainstream brand. It sounds like the same scenario. I sued Simmons in small claims. They never even called to negotiate nor show up, thus I won a default judgment. Just happened so haven’t been paid yet. LS May 20, 2017 at 10:34 am ReplyWe had the same experience and the salesperson lied about the time frame to return the mattress. What a nightmare!!!! Our Sears is located in Stuart, FL. DY May 20, 2017 at 4:09 pm ReplyI also had a terrible experience with Sears. They replaced the bed I bought, but the second one sagged also. No more Sears to worry about! Bill Courtland May 22, 2017 at 9:45 pm ReplySounds like Serra & Sears need to find a better class of customers.What are the specifics of why they did not honor their warranty? Were the instructions for the installation clear? Did they install the mattress? Which model/line of mattress was it. How long was the warranty? Mary L. Shimkus May 28, 2017 at 5:16 pm ReplyI’m with you 110%! Carol ann Gearey May 31, 2017 at 4:34 am ReplyI hate Serta as well. I paid a lot of money, then changed my first one to pay more for another, and I still don’t sleep well. I’m looking for another brand. The cushion is also clumping, so I will have to call customer service again. Not good, don’t waste your money. E June 10, 2017 at 6:10 pm ReplyI’m on my 3rd Serta due to the mattress breaking down!! 3 months. 3 months. And my latest I’ve had for a month and it’s started. Stupid warranty rules. Horrible mattress.I agree. DONT BUY A SERTA! They won’t last. I wish I had the $$ to buy a different brand! Bill Ward July 1, 2017 at 6:09 pm ReplyI made it a rule years ago to never buy anything from Sears. But especially now, they will be out of business by the end of the year, per business reviews. They’ve closed all their stores (except outlet stores) in the Tampa Bay area. Ernie October 27, 2016 at 7:17 am ReplyIs the Hampton & Rhodes Aruba 14″ Gel Memory Foam Pillow Top Mattress a quality mattress? Jessica January 2, 2017 at 9:39 pm ReplyThat is mattress firm’s own brand so not well known Tommye tonneson March 8, 2017 at 1:29 pm ReplyI would ever recommend a Craftmatic Mattress! I have cried ever since the first day I slept on mine. My back has ached every morning since January 2016. I called the first morning and said they need to come to pick it up. They said that it would cost me $500 for a pickup. They did not try to discuss another mattress and there was no attempt to fix the problem. I cringe when I see their commercials on TV because I know they are lying. I am so unhappy! I was so stupid to not pursue it more. I am so sad and I hope that no one else has the experience I had!!! JC November 1, 2016 at 5:45 pm ReplyDoes anyone have a good review to share? Deb Baseler November 4, 2016 at 11:59 am ReplyWe purchased the sleep number air bed and it’s awesome with a 20 year warranty. We’ve had it for 12 and it’s still going strong. Why are these not rated? Susan Dunn November 5, 2016 at 1:57 pm ReplyHas anyone tried the Serta Spruce Hollow firm mattress?? In the market for new mattress and was wondering about this one? kellea November 9, 2016 at 8:03 pm ReplyIm looking to buy a queen size mattress. Does anyone have any recommendations of a satisfactory mattress I could buy? So far I see negative comments for all mattresses. Please help me choose a great mattress! Thank you. Barbie November 17, 2016 at 10:26 am ReplyThank you all for your comments. I hate shopping, and I was feeling pretty frustrated about what to choose and how to make a choice I would be happy with. Now I have a pretty good idea where to shop and where not to shop, and a good idea about researching materials. What’s more there is a manufacturer in the area. Thanks for Best Mattress Brand.org Harley November 18, 2016 at 12:15 pm ReplyWhy hasn’t the consumer affairs gotten involved with tempurpedic? I have been told that they will not supply a store that discounts their products so every store is exactly the same price – call price fixing. All of the stores are in agreement to sell at the same price.I would look at, and I am looking at, other products that don’t have that policy. I like the fact that Amerisleep has a local charity pick up a mattress that you do not want rather than returning it within the “satisfaction ” trial time window. kathleen November 21, 2016 at 7:15 am ReplyI need to purchase a mattress for my 92 year Mother who visits me 6 months out of the year. She does not like firm. With Black Friday deals upon us, what are you recommendations for a mattress under $600.00? Thank you jjc943 November 24, 2016 at 8:05 am ReplyAnyone have experience with Tuft and Needle mattress company? jack gilbert November 24, 2016 at 9:02 am Replyannnd don’t buy Eathan Allen mattresses, after 6 months my mattresses started to say, they replaced it, 6 mos later, same thing, it started to sag, EA gets it matteresses from Kingsdown, stay away from eathan allen/kingsdownnotes and info:Eathan Allen customer service 651-773-7060 Eathan Allen Chairman, President, CEO, FAROOQ KATHWARI HE MAKES 4.5M per year home phone is 518-828-1356 in Hudson New Yorkmake sure you get the BLACK brochers that tells you the limited warranty provissions, read it before you make any purchase.. Liz Richards November 27, 2016 at 7:54 am ReplyWOW! soooo can anyone recomend a mattress they have been happy with for some years? I need to buy one have about $800.00… Hear you cant use heated blanket on any kind of foam beds, so there out… I just bought a $1500.00 90 days ago, at Mattress Firm, the pillow top is bunched up on the side I sleep…no more Mattress Firm for me .. dan dee November 27, 2016 at 1:56 pm ReplyWe have just purchased a beautyrest from sleep train for in the neighborhood of $6k it’s a split king and has the “0” gravity option on the adjustable system. It felt like I was on my chiropractor’s table … If we are going to spend that kind of money then it’s nice to get a full education from your sales associate and at sleep train they seemed to know what they are talking about. Everything they say and promise sounds great. I can not find one complaint about their service. To conduct our due diligence I and my wife are going to costco today to price check as we have NEVER had a problem returning anything no matter when we bought it. ANY THOUGHTS anyone? BTW: I am a Parkinson’s sufferer and my back is too sensitive to even describe. If this “FIRM” mattress we bought sags I’ll go nuts. A sagging bed means I sleep on the couch because I can at least push myself off the couch but I can not not get myself out of a rut when lying in a collapsed mattress. Stephanie Ortiz November 28, 2016 at 6:47 am ReplyI have a Jamieson Aphrodite. It came from Bacon’s in Florida. the salesperson said it was one of the “BEST”. What a joke. I never heard of this brand. For the second time, I am having the store come to my home to measure it. It has to be 1 1/2 inches in sag. It was only 1 inch the first time. I had them here after 1 year. It started to sag after 2 months. It was not cheap. It is a queen size . I am convinced that when one sleeps on one side and the other sleeps on the other side, there will always be a mound in the center where no one sleeps. The answer is twin beds. LOL….My husband suffers with a bad back and fell off the mattress onto the floor as the side is very rounded. The seam is not even where it should be. Janyce Lee November 28, 2016 at 7:48 am ReplyI hate the orthopedic mattress we bought at Original Mattress Factory and called the company to ask for help after only a few nights. My husband can’t sleep in it and has to move to his recliner after a few hours because of horrible back spasms when he tries to lay down on it. I didn’t have health issues but now suffer with such horrible back pain that I can’t stand up straight for 20 minutes after getting up. The hip, neck and back pain last for hours. The manager explained that the satisfaction guarantee means that I can come back in and spend another $600 to $1500 on top of the $1300 I paid to trade for another mattress. How is that a guarantee of satisfaction? The manager was very cold and uncaring about the suffering their bed is causing. The whole basis for their sales is that their springs are made of heavier gauge wire and won’t sag. What they don’t tell you is that these powerful springs won’t allow the bed to adjust to your body…..which means pressure points like the shoulders and hip are impacted while the neck and small of the back or waist are not supported…..an awful design. I made a mistake dealing with this company and will have to spend at least $1000 for a new mattress part (will keep the box springs) but I will NOT be spending my money with Original Mattress Factory. I’ve only had this for 1 month and got NOTHING but MISERY for my money. I’m angry and disappointed that there seems to be no recourse for this kind of awful customer experience. Joannie November 29, 2016 at 9:48 am ReplyLooking for a good, firm mattress.I Amin Woodstock, GA. Any suggestions? Jill November 30, 2016 at 6:38 pm ReplyMattress Firm stinks….I agree with all who posted comments regarding warranty. My mattress was just a year old and had indents on each side of the mattress. I went through the sending of photos, paid to have the mattress looked at, etc. The corporate office told me that I had purchased the mattress at a franchise so the warranty didn’t have to be honored by corporate…of course the franchisee didn’t want to honor the warranty either. paid too much for my pain December 1, 2016 at 11:45 am ReplyI have a New Englander that sags a lot and you feel stuck. It was also hot. I had called the company where I bought it and I was supposed to do the board test. Just like other remarks. its not sagging so much when you’re not in it. Anyway I want a new mattress. Does anybody know of a good place to purchase around Farmington, MO? Judy December 5, 2016 at 9:38 am ReplyHas anyone ever bought a Aireloom brand mattress? It is very comfortable in the store but very expensive and concerned about long term durability and sagging in the king size. Patricia December 10, 2016 at 9:37 am ReplyWe bought a off name that was built for matterss firm ! Before 60 days there where two shagging plac s on the bed one where my husband sleeps and mine , good thing we are over wheight , stopped I to Mattress Firm and our salesman told us it is normal and you will see a 1to 1 -1/2 inch drop in this bed ,. I have bought lots of matterss in my life no one ever told me about it dropping like this one ???????????! What will this look like in a year, right now , when you make the bed up it shows two places lower than the middle ???. The name is HAMPTON & RHODES fossil FND King Reg Prime . And the box spring is a king Hampton Rhodes Fossilfnd King Reg frame , They said I could come and pick out something else , but there would be a charge , Why when is a warranty problem,,, so I have to pay a fee for there crappy product. !!!!!!!!☹️☹️ Tell me why I should trust this company and get another mattress there ?????????????????? , I am ready just to go someplace else ,, but they will keep 149.00 for returne . It might be more for return to stock and a delivery fee !!!!! Do not know what to do ??????? Laura December 13, 2016 at 5:44 pm ReplyHow is Rooms to Go or City Furniture for mattresses? Does Mattress Firm carry inferior mattresses? I can’t figure out how you are to tell what mattresses are going to hold up and particularly not sag in the middle, no matter who you buy a name brand from. Renato December 20, 2016 at 7:55 pm ReplyWhat are your thoughts on the sleep by number mattresses? Dianne December 21, 2016 at 5:04 pm ReplyLooking for the plushest most reasonable king size hybrid. Any thoughts? Nicole January 8, 2017 at 9:03 am ReplyI live in a rural area so I basically have to either buy online or drive hundreds of miles to buy a mattress. I slept on a friend’s Sleep Number once and it was awesome, but there are so many models to choose from, I have no idea where to start. I need something that is supportive, but soft. I wake up sore every morning from a mattress that is too firm. I have arthritis from head to toe. Any suggestions? Dee January 17, 2017 at 7:11 pm ReplyHas anyone brought a Legions Mattress from Badcock Furniture? If you have how do you rate it? Steve January 22, 2017 at 12:10 pm ReplyDoes anyone have experience with the iTwin Tori mattress? J. August 27, 2017 at 2:53 pm ReplyYes, I have it (plush) and I really like it! I have had it now for about a year. No sagging so far and is holding up great. I use just the mattress on a slatted platform frame and so far, so good. I had an Aireloom before ($2K) and would wake up daily with back and neck pain but I wasn’t sure it was the mattress. It eventually sagged so badly that I had to get a new one. Apparently, it WAS the old fashioned coil mattress. Janet Coutts January 24, 2017 at 6:26 pm ReplyI bought a Bed Boss mattress for my adjustable bed about 3 years ago and it is so uncomfortable, that I must replace it soon. After several months of use, under a year, I contacted the manufacturer about this problem and they were supposed to come out, but never did. I wake up every morning with a sore back and can honestly say I have never had a good night’s sleep since I purchased it. Jan January 27, 2017 at 9:20 pm ReplyGreat advice to review all mattress options AND use Consumer Reports as the basis for mattress research. My mattress research also unveiled how mattress companies contact retailers to make mattresses for them with different specifications and mattress names…so as to confuse the mattress consumer and make comparison VERY difficult. The mattress industry is quite huge and has lots of profit. That is why there are so many stores offering mattresses. Hmmmm….is this good or bad or is this why America is so successful? Gret January 31, 2017 at 4:07 pm ReplyHelp! Memory Foam now gone. Aches and pains! Got a good night’s sleep on a Serta in a hotel/casino! What should I buy? RUDY R LOVE January 31, 2017 at 9:51 pm ReplyI have had my mattress for five years it took me a while to get used to it every day i awakened with back and side pains for a short while by sleeping On an angle of the mattress now it don’t matter how I sleep on the bed,however I’m looking for a very good whatever firmness of a mattress I should get….Thanks Michelle February 1, 2017 at 9:26 pm ReplyBought a Westin heavenly bed from Nordstrom and less than a year later it has major sagging and I can’t get anyone from Simmons to even respond to warranty inquiries. Won’t ever buy a Simmons again. zippy February 5, 2017 at 9:27 am ReplyAfter loosing a bunch of money to various mattress retailers I switched how I go about shopping for a new mattress: Step 1: I request written copies of all warranty and store return and exchange policies, I take them home and read them thoroughly. If the written store policies don’t match my expectations I don’t go back to shop their mattress. Most important to me is the number of nights for an in-home sleep trial where I can return the mattress for 100% refund and walk away. I’ve found most brick and mortar stores will NOT offer a 100% refund and will only offer an “in store credit” for another purchase. If they couldn’t get you into the correct mattress the first time what are the odds they will do it correctly the second time? The next logical question becomes what is the length of the second in-home sleep trial and 100% refund period? What about the 3rd or 4th, etc. if it comes to that? Remember NOTHING the salesperson tells you verbally matters, what matters is what they state in writing. Even then if you have a warranty problem down the road it will be an uphill battle with just about every brick and mortar store. Step2: Never, ever purchase a mattress the same day. Get the salesperson email and exchange several messages discussing your needs and get their product recommendation in writing. Save a copy of the email for “warranty of merchantability” (go ahead and look this term up). Step3: If possible pay with a credit card that either extends the warranty for free or which will adequately protect you if any kind of product dispute should arise. Hand write on your sales order that everything purchased must be delivered in factory packaging with no tags removed. This isn’t fool proof for unscrupulous merchants, but a mattress with no tags and no packaging may very well be a return from another customer being sold as new to you. Step4: Delivery. Do not accept product that does not appear to be brand new, in original packaging, with all tags in place. Inspect all sides of each piece for damage. After product is in place double-check top surface is smooth, flat, and level across entire surface. There should not be any dips, sagging, lumpy, or unevenness to a brand new product. If not reject it right then and there. Step5: Expect that it might take a few nights to adjust to the new mattress. Within about a week or so you should know if this is the mattress for you or not. If not, keep an eye on the calendar because some dealers will require you to sleep a minimum number of nights before requesting a return. However, do not forget that you also have a maximum number of nights under which you can make a return. Don’t forget and let the clock run out on you! Tinsley Preston February 9, 2017 at 8:32 am ReplyWe bought an Englander Basin Park Resort Edition, Basin is the key word. A basin where we sleep appeared within 3 months. Now it is 1.5 inches deep and we have rotated the mattress as suggested.I attempted to add photos, but it would not allow. Heidi August 10, 2017 at 3:13 am ReplyI also bought an Englander Mattress, biggest mistake ever! After two months, my husband was lying in a hole. I was lying in a hole. And we had a big hump in the middle. I went back to the store. The lady there told me Englander told her that the mattresses had bad coils in them. I asked her why she did not call her customers to let them know that the mattress had defects. Her answer: Englander told her not to. I picked a different Englander mattress. Two months later, I am going through the same thing. To make a long story short: I got screwed! I just went and bought a Serta iComfort hybrid, and I am hoping for the best!! Victor February 10, 2017 at 2:32 am ReplyMemory foam mattress is the only way to go. Will never ever go back to a box spring mattress. Check Sam’s club or Costco. Costco has an excellent return policy FYI Virginie February 10, 2017 at 5:55 pm ReplyHa anyone heard of Personal & Comfort beds. Made in the USA. I am considering this option. Any commments Catherine Sullins February 11, 2017 at 11:32 am ReplyI am looking to buy a mattress. How do you rate Tuft & Needle LAUREL SWENSON February 12, 2017 at 1:49 pm ReplyDoes anyone know about the Original Mattress Factory? Consumer Reports rated them highly. It is really hard to compare anything since each store takes on a mattress name of their own. I want a good firm inner coil queen-size mattress, that’s all Marci August 10, 2017 at 12:37 pm ReplyI had a Vera Wang by Serta from The Original Mattress Factory. I had it for 9 years. For probably a good 6 1/2 to 7 of those years, I was alone in it as I lived by myself. It had a pillow top. It was amazing. I loved it. However, when I met my husband who is a solid 80 pounds heavier than me, it broke down very quickly. I think getting nearly 9 years out of any product that is used daily for more than 6 hours at a time is pretty good. They just do not make things like they used to. I wish I had an Original Mattress Factory near me now, but we do not. I am not looking forward to getting a new one from reading all of these comments! Roberta September 30, 2017 at 7:36 am ReplyI think they don’t make products like they use to. I think they make things only last a certain amount of time. Have you noticed how many mattress stores there are? There is a reason. Another way to screw the American public. John Britland February 12, 2017 at 6:52 pm ReplyMy wife and I have recently purchased 2 Beautyrest Black mattresses. Both were about $1699-1799 each and both were different from each other. The seller took 1 back because it collapsed before the 120 day and she upgraded to another BRB but for $2200. It is also sagging some what now after 30 days. The one I had is being returned due to collapse but I am going with an Aireloom. Three collapsed BRB mattresses in 120 was enough for me to try another brand. Cardi’s furniture was the seller and very pleasant to work with. Debi February 19, 2017 at 11:32 am ReplyMattress Firm, Simmons or Beautyrest. I would not buy anything from them. Their warranty is crap. It will cost you more money to replace and they still won’t replace your sagging $2000, 2 yr old mattress. Renee February 22, 2017 at 2:54 pm ReplyI’m looking at buying a Purple Mattress. Does anyone have first-hand information on them? MARIE DUBACH February 23, 2017 at 9:47 am ReplyDoes anyone have any knowledge/comments about the Sealy QN iComfort Recognition Extra Firm Mattress & the QN Adusta-Flex base 6000 w/motor? Louise February 25, 2017 at 9:22 am ReplyI just bought a Therapeutic Escapade King mattress. It has only been two days and it’s already caving in. Gerry P. August 8, 2017 at 1:04 pm ReplyI have had two Therapedic Escapade queen mattresses. The first one gave out in two months. The second one is only four months old. I contacted Rooms to Go, and they are going to replace it! I paid $799.99. Now I see it’s on sale for $549.99! Is getting a good mattress a joke? Joyce February 25, 2017 at 7:38 pm ReplyI bought a Simmons Beautyrest Hotel Diamond Collection 4, but we have found it too firm. Can’t make it through the night in this bed. I have to get up and sleep on the couch. My body is aching from it. We are now taking it back and going to get another mattress. Which bed is better—Serta Insatiable or one of the iComfort beds? I am looking for a medium-firm bed. ellen kivler February 28, 2017 at 11:20 am ReplyHas anyone found a bed they like that has held up well? Adi March 1, 2017 at 11:33 pm ReplyHi! Has someone heard of the company Americanstar? I like the model name, Amber? Jemma March 6, 2017 at 12:18 am ReplyThese comments are old now, but I have to get this off my chest! I’ve been searching for a new bed for months and just when I read something amazing about one product and start to feel a little excitement I am just as quickly disappointed (after I further my research of course). I’ve read numerous ‘how to buy a good mattress’ ‘guides’ only to be told contradictory information, such that price has very little to do with quality as well as the brand name, only to read another that says the opposite. You cannot trust comments on the mattress manufacturers’ site as the negative complaints are taken down. The ‘heavenly bed’ used by a top hotel and sells it online as a perk to the customer, is not the bed they actually use in their hotel rooms. Mattresses are re-named and sold to several varying franchises under different names. The most disheartening information I have uncovered is that the Consumer Reports (I paid for out of sheer desperation), once a very trusted and reputable company is being bought out by competitors to report false information to increase product sales of various companies). Of course, I read reviews on even ‘them’ as I do tend to be a little paranoid in today’s market. On that note, want to add that Consumer Reports is becoming notorious for re-upping people’s memberships past their membership periods.. claiming costumers aren’t reading the fine print when they sign up! Consumer Reports are scamming costumers out of money! for the older people here, you know how crazy that is..it’s utterly insane! The whole thing is a serious joke. I’m about ready to make a bed of blankets and straw and call it a day. Leo August 9, 2017 at 10:08 pm ReplyI bought a mattress from Sleep Country (later Sleep Train) in Burlington, WA. The store never made up for a Sealy Posturepedic mattress that sagged and humped immediately after the one-year warranty. It passed all the inspection criteria, but it was still a crummy mattress when you slept on it. The test of a mattress is dynamic and not static. After going through their store manager who later never returned calls I was out $1800. They don’t give a crap. They will make it off the next sucker that walks in the door. They don’t care about pain. They don’t care about taking seniors’ money. Don’t shop there. Don’t buy a Sealy. Sam September 5, 2017 at 9:43 pm ReplyYour response was so helpful. I agree with so much of what you said. I was literally just about to sign up for CR, thankfully, I read your reply first! Did you find a good mattress? I didn’t expect this to be such a difficult task! Monte Samuelson March 23, 2017 at 11:17 am ReplyDoes anyone have experience with Christeli Memory Foam Mattresses? Cindy September 11, 2017 at 7:51 am ReplyYes, bought their most popular Madeline mattress and now have chronic lower back pain. The problem with Chritilli is that they only exchange, you cannot return it for a refund. I’m afraid to repurchase at a higher price and be stuck. They only allow one exchange Lee Gray March 25, 2017 at 12:45 pm ReplyThe need to measure for sagging is scary. These reviews are really concerning me. I just had a Serta Hybrid delivered, and the set I had hauled away looked like new. But, when I slept on it, it sagged. I am a petite woman. You cannot ‘measure’ a sag issue like that!! I hope I’ve not made a major mistake. Shelley Linde April 1, 2017 at 9:06 pm ReplyI think I am going to sleep on the floor after reading all this! Geez! I have a Sleep Number bed, and I have had it for 15 years. It was fine at first, but then I noticed it was deflating and not responding to the motor. I am done with this overrated mattress. DeAnne Schumacher December 11, 2017 at 1:11 am ReplyYou are lucky to have had it for 15 years. A normal mattress only has a useable life of 10 yrs. Terry April 2, 2017 at 11:11 am ReplyDO NOT PURCHASE A MATTRESS FROM “MATTRESS FIRM.” I bought a defected mattress for $3200 from Stearns and Foster. It was a Cal King pillow-top plush. The company refused to honor the warranty and left me stuck. They kept my money on top of that. They want you to pay for the inspection, delivery, and pick-up cost, too. They will only give you partial store credit for this mess. Even the own inspectors certified the defected mattress and they still did nothing. This is not an ethically sound company. lois langille April 6, 2017 at 8:19 pm ReplyI purchased a KINGSDOWN CALM, and may I say the manufacturer should sleep in it FOREVER! I bought the bed and it started sagging in the middle immediately. I complained at Sleep Country where I purchased it. They played “pass the buck” and referred me to the office in Richmond B.C. The Richmond office sent a rep. from the Abbottsford store (2 mo. later) and measured from side to side. I said “I do not sleep on the edge of bed– I sleep in the middle,” he told me he could not measure where there was sewing. WELL ADAM!!! — the whole frigging top has sewing. So, the moral of this story is don’t sleep on a KINGSDOWN!!!! — never buy KINGSDOWN– Jeanne Oakley April 8, 2017 at 1:42 pm ReplyI have had to buy 3 mattresses in the past 15 yrs. and am already ready for another. I do not have a clue as to where to go or what to look for in modern mattresses. These last 3 were the worst after only about a yr. or so. I still miss my waterbed!! Kim August 27, 2017 at 6:37 am ReplyI miss my waterbed also! I’m trying to find a soft mattress to recreate the feeling. I slept on a waterbed for 20+ years and it was divine! I only replaced it after it sprung a leak that we couldn’t fix. I miss my waterbed and no one sells them anymore! I would settle for a waterbed that looks like a regular mattress. Eellitta February 20, 2018 at 12:46 am ReplyHave you tried a Boyd’s waterbed with tubes? Gail April 14, 2017 at 10:02 am ReplyHave you heard the Naked Mattress Co? And have you reviewed them? Thanks Denise Angell April 17, 2017 at 4:28 pm ReplyNever thought it would take a Harvard degree and a Detective to purchase a mattress? I guess we will just look, lie on, etc and decided then. Sleep Number is awful! Loretta Zahn April 22, 2017 at 11:42 am ReplyStay away from Sears. The saleslady misrepresented the box springs underneath. She even showed me what the mattress would have for a platform when it was delivered the Mattress looked pretty similar. The box springs platform was wrapped in a black mesh fabric (to disguise the fact that it was just a cardboard box with no springs in it at all). What a fraud and misrepresentation. Stay away from Sears! I got nowhere with their customer service, they would not even respond. This was in a Salt Lake City Store. Loretta Zahn April 22, 2017 at 11:46 am ReplyStay away from Sears. They misrepresented it all. I got nowhere from customer service. Don’t believe the little old lady with the white hair showing you the quality mattress you are buying, I would rather have a cardboard box instead of the fabulous boxspring sample she showed me. When the mattress and supposedly box spring arrived, the platform was disguised in black mesh. How dishonest. Wendie April 25, 2017 at 7:18 pm ReplyI am comparing Sleep Number and Aireloom, can you offer any help? Also, what about Saave or Loom and Leaf? Are there any other online companies that you can’t test? Mahen Parek May 3, 2017 at 10:02 pm ReplyWe purchased a BeautyRest Black Mariela from Carson Pierre Scott in Chicago. It was delivered on February 4, 1017. We paid almost $3100 for it, so it was not a cheap mattress. After the 1st month, we noticed the center of the mattress was sagging near shoulders and upper trunk—where you need most of the support. When we wake up, our necks and upper back start hurting, and we noticed a deep sag in the areas mentioned above. We called for inspection. Box springs, frames all other things checked out by inspector and he applied less than 10lb. (at the most, its a guess, there is no way of knowing how much he pressed) of pressure for less than 5 seconds in various parts of the mattress and measured a sag. Reported from this flawed method a sag of an inch. Everything checked out fine. Where I sleep, has caved in and there is a hump in the middle and sides. The Center of bed is still sagging. I hurt all night and I am sore the next day. I have only had this mattress 2 months now, last month awaiting some results from the store or Simmons. No reply. All I can say, do yourself the biggest favor, buy any other brand, sleep on the floor without a mattress but DO NOT BUY SIMMONS. Its a piece of crap. You ruin your neck and back. We bought our mattress, box spring, and frame despite the fact that we had an excellent condition frame from our previous bed, as sales person wanted to milk the last penny, telling us the warranty will not be honored if the frame is not correct. We lost about $3700 with Carson’s on this purchase. Simmons does not take any stand on their defective mattress either. terence felder May 6, 2017 at 7:07 am ReplyAnyone have any positive reviews. I’m trying to buy a good one. Kim August 27, 2017 at 6:25 am ReplyI agree! I’m looking for a soft mattress now. I slept on a waterbed for 20+ years and I loved it! When the mattress sprung a leak that we couldn’t fix, we bought a “pillowtop plush” mattress and it is hard as a rock. Stacy Reid October 21, 2017 at 2:08 pm ReplyI also slept on a waterbed for years just returned a mattress to Sam’s Club because I hated it. Did you find anything you like? Gary October 22, 2017 at 12:14 am ReplyI bought a Hotel series from Macy’s and it lasted 11 1/2 years. I am about to buy a new one. Cheryl arent November 18, 2017 at 11:33 pm ReplyBought a Hotel series which is top of the line at $5k. 10 months later I returned it and it had been discontinued. Stay away from Hotel Series. They only look pretty. ann November 18, 2017 at 7:51 am ReplyOur family sleeps on Ghost Beds. We really love their mattresses. I sleep well and wake up rested. My daughter has a queen size bed and that mattress seems to be a bit more firm than our king. Not sure why? Either way, I’ve slept on both and find that I can sleep through the night and wake up feeling good. Cathy May 6, 2017 at 10:36 am ReplyInteresting that so many people are having the same problem I am. You buy a ‘firm’ or “ex-firm” mattress and withing 6-8 months it is sagging. What the hell! Ours was not inexpensive, at about $1500. The last mattress I had, which I am replacing, was great for 12 years. Products are just not made well anymore, everything is a piece of junk. Sam Smith May 8, 2017 at 1:13 pm ReplyStay away from Mattress Firm stores, spent 3200 on iComfort king w/ adjustable base. The bed is harder than bricks, and they told us it would break-in. Hell to the no! They are coming to get it after raising 4 days of hell, and numerous hours on phone. Still lost $200 for delivery, and two weeks waiting to refund our money. Bad business, stay away. Jessicajames May 14, 2017 at 5:56 pm ReplyI purchased a Sealy mattress and a ten-year warranty. After five years, it started sagging. I bought it at Ashley’s. After two months of trying to get an answer, Montage, the warranty company, said sagging wasn’t included in the warranty. The warranty is useless. Stacy Reid October 21, 2017 at 2:04 pm ReplyAshley never honors their warranties on furniture or beds, so I will never buy anything from them again. The worst place to buy furniture. If they sell something you like, buy it cheaper on Amazon but never deal with them on financing or warranties. Diana Miller May 18, 2017 at 6:20 pm ReplyThanks for the reviews. I have just started to shop for a new mattress, and the first places I looked at were Sears and Mattress Firm just to get an idea of prices. Now I know where NOT to buy. We recently stayed at a Holiday Inn and I got three wonderful nights of sleep. I inquired about the kind of mattress and was told Serta Perfect, but they didn’t know about what firmness. I never knew that mattresses could come with a warranty. When I do buy, I will read the warranty carefully. Thank you for the customer reviews. Anna Tabby May 23, 2017 at 6:31 pm ReplyDoes anyone have knowledge of an opinion on Tuft & Needle mattresses? Phyllis Miller July 21, 2017 at 8:38 pm ReplyAnna, I also have been wondering about how well their beds do. If you find any information from someone that has slept on one for a while, please let me know. I need a king size. Thanks! Emma August 1, 2017 at 3:46 pm ReplyI have a Tuft and Needle mattress. I am looking to replace it since it has given me chronic back pain. It’s too hard for my liking. I would not recommend it. sherry February 1, 2018 at 8:55 pm ReplyThey are owned by Saatva which has really good reviews but don’t know if I should trust them. Anyone had experience with this company Sue March 18, 2018 at 7:50 am ReplyI would not recommend, there ads are false and misleading, my back hurts and I wake up always exhausted. You can’t comment on there site to give a bad review if you notice that. I’v had mine over a year and half , the only good thing is I’m getting mine replace. Wish me luck.l Bernadette DeRose November 8, 2017 at 8:49 am ReplyWe have a queen Tuft and Needle, it was great for about 8 months and then started to sag. My husband and I wake up to all sorts of back and shoulder pain. That why I’m on this site to find another that will last over a year ? I do have 2 more in the guest rooms that are fine because they are used occasionally. As far as the mattresses in a box this probably is not in the top 5. Ron May 26, 2017 at 5:31 pm ReplyHas anyone purchased a Mattress by Appointment Mattress? I am looking at the Elegance Luxury Super Pillow Top they sell. It has gel in it and a bamboo top skin. I can not find any information on this mattress anywhere on the internet not even their own site. Are they trying to scam me or is this a legit company? Michelle May 28, 2017 at 8:20 am ReplyI am sitting here relaxing on vacation when I decided to research Tempurpedic mattresses while I had some free time. My hubby is so sweet and thoughtful and purchases the adjustable bed for me 3 years ago because I was having major surgery and he thought it would help me rest and get in and out of the bed better (the leg raise feature sold him).We received the mattress and OH MY GOSH…THE SMELL! We were told, by Mattress Firm, to allow the mattress to air out for approximately 24 hours and all would be fine. I think we just became used to the smell after a while. Moving forward, I had my surgeries directly after purchasing the mattress and things went downhill quickly!!I have never woke up with a sore lower back in my life. Although I have MS, I take very good care of myself and do everything in my power to keep myself from becoming paralyzed. My lower back hurt so badly, I could seriously hardly get out of the bed. Mattress Firm replaced the mattress with a firmer one since it was within 30 days. It did not make a difference at all. I live with back pain, hip joint pain, knee pain and shoulder pain (I am currently in PT to help with these issues). After complaining a second time, Mattress Firm stated it was past the 30-day warranty, we had to call Tempurpedic directly (way to stand behind the product you sell, Mattress Firm!). I told Tempurpedic Customer Service (so rude and condescending) there was a definite hump between my husband and I…they said this issue was impossible (Uhm, I’m not lying). I explained that I feel like I am sleeping in a sinking hole and I need more support as I wake up with dark eyes, headaches, back pain. I am exhausted! My hubby had to take photos and email them to someone. He said the ‘hump/ridge’ was not showing adequately in the photos, they need to send someone out to look at the mattress in person and feel it for themselves. No, go! She said, “pics have to reflect 3/4″ sinking”. Ugh! Oh, did I mention this mattress cost $6,700!!!Right after surgery, I started waking with swollen lips, eyes, throat closed, swollen areas popping up all over my body. Very painful (if you could see the photos of my lips??). I was seeing several doctors who were trying to figure this out and never could. I took test after test, tried multiple medications, had to carry an epi-pen with me at all times. This swelling lasted for over a year, it was a complete nightmare.I knew the mattress had not been great for my back and joints, but I had NO idea of the hazardous chemicals on the mattress itself until reading reviews last night. This makes complete sense now with the timing, my immune system is compromised and not being strong enough to fight off the side effects after surgery.I saw one of the doctors that treated me for over a year last week and he happened to ask if I still had any episodes of swelling, itchy hives, and bumps, etc. I said ‘it is so strange, every once in awhile I still wake up with a lump on my forehead, cheek, chin or shoulder, but not nearly as bad as it was for so long’. I realized my husband had purchased the Tempurpedic cool pillows last year because I get so hot on that mattress at night.We also live in Louisiana. I just told my husband if we get home and find mold underneath our mattress, I am seriously going to lose my mind!! My immune system had to work hard enough dealing with MS, I do NOT need any outside dangerous chemicals wreaking havoc on my body as well. I am sitting here literally shocked that a company is allowed to sell something so dangerous.Thank you for bringing these issues to my, and everyone’s attention, it is most appreciated. Wish me luck when I get back home that I don’t have mold. Mattress Firm will be in for a rude awakening if that’s the case. I am already fuming finding out these harmful chemicals are placed on something where my husband and I sleep. And my granddaughter when she spends the night ????????Very disappointed, Michelle Sharon July 25, 2017 at 11:01 pm ReplyI bought a Stearns and Foster bed. It had a horrible smell and I got very sick. The store, Levin Furniture, said I had to sleep on it for 30 days before they would take it back. I explained I was getting sick whenever I walked into the bedroom. That bed is going into the garage for 30 days. Donna December 5, 2017 at 1:38 pm ReplyI just read your disturbing experience and I just wanted to tell u how bad I feel that your husband got u the adj bed (, which I’m trying to get one now with a mattress and I have pain ). And you loved it but then the mattress thing happened and I feel for u and your suffering… I have a close cousin with MS and a friend too. These companies like u say get away with putting chemicals in the place we sleep on no less and if it passes just by a hair of the qualified requirements then that’s ok But it’s not It should be 200% safe and no in between ‼️ I have sensitivity to new carpet smells that wouldn’t go away for a decade , we can go on and on. I’m a baby boomer era and I know things we used then were not known to hurt us ex: aluminum pots to cook and formaldehyde, hair sprays and ironing starches , asbestos But you would think that in these days were we spend so much to improve the fopas from then that there are just as many new things that are overlooked just to sell more to trusting customers. Wish you well. ♥️ Billy Anne May 31, 2017 at 1:43 am ReplyKeep away from the Simmons Beauty Rest range. I bought a Delaware medium and after 4 weeks Harvey Norman was kind enough to swap it with a firm. Once I got the firm, after 8 weeks, the depressions began to show. Apparently it’s normal to have 2.5cm to 3cm depression as the layers conform to the comfort level. We had a hill in the Centre of our king bed. Simmons suggested we use the center of the mattress. What a great idea! One of the us should sleep in the center and the other should try and stay on the bed by sleeping with the little amount of room left.After a year, the depressions ranged from 4 to 5cm. This was not good enough. Such an expensive mattress and you couldn’t even roll over as it was too deep. Couldn’t even make the bed and make it look flat as the depressions were so noticeable—I had to put a blanket across the bed diagonally to take the eye away from the dips in the bed. I bought so many cushions to cover the dips too. Janet July 19, 2017 at 4:56 pm ReplyWe have had a firm Simmons mattress for 5-6 years, and the depressions happened to us, too. It’s so bad that my husband has slept on the couch for the last year because he says it makes his back feel better than the mattress. We are looking for a new mattress now. russ July 22, 2017 at 3:24 pm ReplyFoam, memory foam, or latex. I would skip any mattress that has coils. Samantha November 23, 2017 at 1:12 am ReplyWe had the same exact situation!! Read my story above! It’s a joke about how these companies play with consumers. They never stand behind their policy…always a loophole to go through :/ Ricky Lee June 7, 2017 at 7:20 am ReplyHelp. I don’t know much about mattresses. Can some experts here advise me on which queen size mattress I should get on a budget of $2000? Thanks in advance! Louis June 16, 2017 at 9:06 am ReplyDo any of you have a bed cover on your mattress? Doing so will make the bed look like it is sagging. $600 for a mattress. Are you kidding? Mattresses go for as much as $13,000! You cannot seriously think that buying a $600 mattress means getting a good product. That is like saying that paying $50 for a new TV means getting a high-end TV. As far as warranties are concerned, they are not always what they sound like. Remember, the salesperson is there to sell you a mattress. The warranty is usually through the manufacturer. Also, after being in retail management for several years, we understood that if you give great service to a person, one or two other people will hear about it and not many will write a review. If you give bad service to someone, 8 to 10 people will hear about it and they will write a review. Bill Formby September 1, 2017 at 8:45 pm ReplyI will put cushions on the floor before I pay $13,000 for a mattress. Samantha November 23, 2017 at 1:06 am ReplyI AGREE!! We bought a Beauty Rest for almost $3600 and after only 3 years, it sank. ( and I only weigh 134 lb) We had many visits from the tech who said for sure this would be an exchange but they NEVER stand behind their policy. SO we went to a Sleep No. store and the salesperson was so pushy and cornered us to purchasing the $8300+ and not to mention the sheets and pillows…sad part, she kept adding them without even telling us costs. It was closing and the gal was so anxious to make a sale. She even went as far as telling my husband that he will toss his cpap after getting this bed. We hesitated and she said we will give you 36 mo. free interest so we thought…ok that won’t be bad. We got home and I personally felt empty and robbed. The bed was good but its kind of a scam how they do that phony testing. So I went online and discovered the many negative reviews. I would be angry too if I spent hard-earned money on something that was not worth it. I am one who always wants the most expensive but sometimes that doesn’t mean it’s the best.In summary, we called in and canceled the order right when we saw that you cannot return the flex base which was around $3000!!! OMG..that right there raised the flag and I am so glad we canceled everything!! So I, too, am searching for another good bed! Donna December 5, 2017 at 1:04 pm ReplyGood for you guys‼️ What u said I believe sbout the rushing thing to make a sale … and how assuming of her to say that about your husband. And I would have done the same thing u did by then and took it but then go home and feel bad bout it ! Then to hear the cons about it after – most salespeople do not care but only for their commission. I get it but I once was in sales and I never never sold anyone anything I didn’t know about thourouly and I cared. She didn’t even tell u bout the no return flex deal! I’m glad u resolved it no thanks to where u bought it. Donna December 5, 2017 at 12:49 pm ReplyWow? that’s not necessary‼️ If you can afford a more expensive mattress you surely don’t need to spend that exorbitant amount. I’ve never even seen a mattress costing that much ??!! I’m in a pickle because I’ve only ever slept on a standard coil mattress and it’s gotten to the point where if I don’t get a new one my aches & pains will only get worse. I’m so hurting. I have done my homework on the ones out there now and it’s overwhelming. I shopped at 2 stores and it only made things more confusing only because there are so so many, crazy? My friend has a memory foam mattress, one Tempur-pedic & one a Serta iComfort ..we have very diff pain issues but anything is better than what I have now. Thought it would be simple to pick another but now I’m so undecided … should I get the Tempur-pedic MF to cost a little more than Serta I comfort MF OR a combo of memory foam top and individual wrapped coiled for a best of both worlds?? I have a budget but with pmt plan, I may be able to get one that’s better for me but costs more. If you read all of the comments people like us make, even though mine is not advice it’s just desperate for a suggestion on through someone else’s experiences on which I should go for. I also want to get the adjustable bed frame! If I’m going to do it I may as well not shove 5 pillows under in order to watch tv .. they move, no getting around it and it’s frustrating. ? I’m 60 and I want to feel 40 again which I did before I injured myself. I like to sleep cooler than hotter but not on a layer of ‘cool packs ‘. Some do feel that way always. Not a good thing I don’t think, maybe it’s good for back pain to help inflammation I guess … I can always wear socks which I hate to do but I would. Mimi May 10, 2018 at 5:57 pm ReplyDonna, I’m now in the same situation you were. Did you ever find a good one?? Please share for I must replace mine asap. Many thanks Mimi Robbin Sharp June 16, 2017 at 4:29 pm ReplyHello…. It is time to buy a new mattress and it terrifies me. I am looking at the Sleep Number mattresses and bed frames. Does anyone have any experience with this mattress? They are very expensive; however, if they will last longer than 8 years and the mattress keeps me from waking up with a backache in the morning, I’m willing to spend the money. Any information you can give me would be greatly appreciated! Valerie July 19, 2017 at 4:32 pm ReplyI bought a Sleep Number bed once, and it was the worst bed I’ve ever had. Despite what they tell you, the air inside is not soft. I found that as the weight of my torso displaced the air inside of it, the air moved to under my legs, almost like my legs lifted up. I didn’t like it!! Bonnie January 4, 2018 at 2:56 pm ReplyTo me, a Sleep Number bed is just a glorified air mattress. We promised to give my son our Queen mattress and we would get a King and now, after reading all of these reviews, I am terrified. I love my Queen! Marie Reed July 25, 2017 at 4:58 am ReplyI had a Sleep Number bed quite a few years ago. I hated it and returned it. It’s basically an airbed. They say you can each set your own firmness, but when we did it created a no-sleep zone in the middle. So cuddling was out. And it was never really comfortable – kind of like camping out. Maybe they’ve improved, but I’m shopping again and I won’t even consider one. Kim July 25, 2017 at 2:30 pm ReplyWe have had our Sleep Number bed for about nine years. It has been OK, but we are replacing it (that’s the reason I’m looking at mattress reviews). Not sure it was worth the money? But it has been OK. Customer service has been good for us. We have replaced the electronic control three times. Since it was under warranty, we got new ones at no charge. Last year, the side ripped out, so the air mattress bulged out of the side. We spent $600 (still had a partial warranty) to replace the outside of the mattress. But it still has developed a divide down the middle (it’s a split king mattress).I purchased a foam pad to try and fill in the divide. I then purchased a gel pad and a fluffy $300 mattress topper. I wish I would have put my money towards a new mattress instead. But we had spent so much on the Sleep Number bed I thought I could make it better. But no.Also because the mattress is filled with air, it is lightweight and shifts towards my husband’s side. We have it on a pedestal bed, which I really don’t recommend. Instead, get a bed frame with a footboard, maybe sides too. I don’t know if this would have kept it from moving. We purchased it directly from Sleep Number in the mall. Mar August 2, 2017 at 11:42 am ReplyStay away from the Sleep Number bed. We had it for one year and it was very uncomfortable. There was mold all around the components when we finally got rid of it. It was a waste of hard-earned money. Maggie August 17, 2017 at 11:02 pm ReplyWe had a Sleep Number bed. It was awful! It kept losing air in the middle of night. My sister also had one, and after about five years, you couldn’t sleep on it anymore. Go memory foam! Catherine Sabo August 22, 2017 at 1:18 pm ReplyHi Robbin, DON’T buy a Sleep Number mattress. It was one of the most expensive, worst mistakes we ever made. We had a C-5 split king with an adjustable frame. Paid over $7,000. It had cool features, but when it came time for comfort, forget it! It’s nothing more than a glorified air bed. It is very hard to get it adjusted (your number) to where you will find it comfortable. I now have a Beautyrest hybrid and I’m happy with it. I would highly suggest an adjustable frame. They make all the difference no matter what mattress you choose. Make sure you get Leggett and Platt brand. Nothing else compares. There are some good buys online for mattresses now; you’ll have to do your research. I’ve looked into “Saatva” and “Avocado.” Get one of those with a good adjustable frame and you’ll be happy! Bonnie January 4, 2018 at 2:57 pm ReplyWhat is an “adjustable frame?” Dean April 8, 2018 at 5:48 am ReplyAdjustable frame means one that can raise and lower the head of the bed and (usually) elevate the legs. Kind of like a hospital bed in terms of adjustability vs. “non-adjustable” = just a regular flat bed. Toni Ochs August 25, 2017 at 4:14 pm ReplyYou can buy mine!! I paid nearly $6,000 for it and I just don’t like it! I am very picky and I don’t think I will ever find a mattress I love. Charlie August 29, 2017 at 5:17 pm ReplyHello, I’ve been sleeping on a Sleep Number queen for 24 years, paid around $1,000 for a new mattress with a cheap base. I added a 2-inch memory foam topper on it somewhere along the line. It’s still holding up, but I’m getting tired of having to pump it up with air about every week or so. And I understand their quality has declined over the years. They aren’t offering anything that interests me at this time. I’m looking for a good quality innerspring. The Saavta seems nice? I just started looking. Sue April 28, 2018 at 12:26 pm ReplyHave a Loom and Leaf by Savata. It is a bit firmer then we liked but we got used to it within a few weeks. Happy with it Jim L August 29, 2017 at 7:02 pm ReplyStay away from sleep number mattresses!! Ours is only 6 years old and doesn’t hold air pressure anymore. I wake up because I have sunk down and then have to pump up the mattress. The foam top has completely fallen apart. The sharp edges of the air bladders tend to flip up and cut the foam. Don’t believe their “lifetime” warranty. Repairs will cost almost $400, so I am buying a different brand. I have also heard of black mold growing inside the mattress. Liz August 31, 2017 at 2:15 pm ReplyI bought the original Sleep Number bed. It was Select Comfort then. That was twenty years ago. I liked it but my husband didn’t. After twenty years it is breaking down on the sides but that’s about it. I take it apart and air it in the sun but there is really no way to clean the cover otherwise. Good luck! Russ Olstead September 12, 2017 at 2:32 pm ReplyI have had a sleep number for close to 15 years. Started with a twin and now to a full. Have had no problems with the full size (about 5 years now), but the twin had to have a replacement bladder after about 7 years which cost me about $225. Other than that the beds have been great, at least for me. I had a friend who had a queen and he always said that the split in the middle was a problem – he couldn’t move toward his wife because the bed would sink in due to her having a lower sleep number than him. Probably why they only had 2 kids. Roberta September 30, 2017 at 7:10 am ReplyBought a Sleep Number bed 9 yrs ago. Paid almost $4000. Around 8 yrs started to have issues with sagging and not holding air. It was a great bed in the beginning, but too costly. Tom October 19, 2017 at 7:54 pm ReplyMy wife and I have had a Sleep Number bed for the last five years. We spent over $3,000 on it. Got the one that splits down the middle so we could set our own firmness. We now roll into the middle and wake up hurting worse then when we go in. I have added more foam and built up the padding around the sides, worked for a while. I would not buy another one. At first, I was looking into a Nectar Mattress, they claim a 365 day trial free return if not satisfied and a lifetime warranty. Has anyone heard of these ? B Carter October 23, 2017 at 12:40 pm ReplyWe bought a Sleep Number Bed. No, is my answer. All talk in their stores, but the sleep quality is horrible. The worst mistake I’ve ever made on a mattress. I tried all the numbers, bought extra foam, etc….still horrible. I even called & complained, but they just sent me thicker foam material. Nearly $2800 air mattress & feels like a kiddy Walmart blow-up style with cloth on it almost. Just say “No” & move on with your search. Kathleen October 26, 2017 at 9:38 pm ReplyI just replaced my 15 year old sleep number for one with the adjustable frame. I needed to put a foam pillow top on it, I have fibro and last year a 6 level spinal fusion, horrible. They don ‘t tell you that you can return the bed but not the $899 frame! When you raise the head you can ‘t reach yourbedside table! They told me I purchased a C2 and my previous one was aC5. This was $3000! Think they could have shown me the others, no. I’ll be fighting this one. I’m a disabled widow and have to watch the budget as well as my back! Jan December 29, 2017 at 6:39 pm ReplyI have a Sleep Number. I leaks air. I don’t find that a low number makes it softer. Air is air. I keep mine fully pumped up. One good thing about it is you don’t feel movement from partner or animals. I hate mine because I turn heat way down and bed takes on that temp. It is freezing. I have to sleep on an electric mattress pad and under an electric blanket. Also it is so light weight and my bed frame is longer for some reason that when I sit up in bed to read, the bed slides down to the foot of the bed and my pillow falls between the headboard and the bed. I put a giant neck roll between the bed and the footboard. sherry February 1, 2018 at 8:52 pm ReplyNo don’t buy it…horrible !!!!! Back pain and neck pain have increased and their warranty is bad. Jared October 24, 2018 at 9:17 am ReplyI have a sleep number and both my wife and I hate it. You can’t sleep close to each other without feeling like your in a hole. As one of us lays down the other side goes up so you think you need a setting of 35 but after your partner gets in you have to go down to a 30. When we tried the same bed at the store everything was great. This product is definitely not as advertised
LV July 13, 2015 at 10:22 pm ReplyI have read bad reviews of the Aire loom sold at Macy’s The luxury Firm that you rated best. I like the mattress when I laid on it at the store. Are the reviews fake to put down the mattress by competitors. Are there any real reviews left?LV
lee December 1, 2015 at 12:04 pm ReplyI agree. I would never base my decision based on the own website’s ratings either. They could have hired people to put them up. I try to find a few sites not linked to the item and average them out.
Zeesal September 18, 2016 at 1:07 am ReplyWe just bought one of their luxury airelooms and I am getting the best nights sleep in my life. I love this bed!! And I dont believe, trust or care what the reviews say, this makes my old favorite Simmons beautyrest seem like a bed of nails. Hopefully it holds up and doesnt sag…but I plan on rotating it a few times a year per the mfgr recommendations.
Debi December 8, 2016 at 10:48 am Replywhich one did you buy?? And is it still good a few months later?
Deborah February 4, 2017 at 11:52 pm ReplyI’m seriously considering the Aireloom line. Are you still happy with yours?
SUZANNE ONEAL October 1, 2017 at 6:40 am ReplyDid you buy the Aireloom mattress and are you happy with it? I was purchasing the Beauty Hybrid from Mattress Firm for $5,000 and think I am changing my mind for the Aireloom brand. Thanks!
Tracey February 13, 2017 at 7:02 am ReplyZeesal,This is your first and only positive review on this thread but, you don’t say the brand, only to say one of their heirlooms? Simmons? Please specify. All I know by this thread is No Sears, No Mattress Firm. I’ve just purchased a Serta Benson for my 8 yr old. $169! I never asked about a return policy or warranty (the only thing I learned in reviews). But, for the price, it’s adequate, per size & the weight of my child. My issue with mattresses these days is you cannot flip them over & rotate anymore, which is a sagging guarantee, and a money making marketing IMO. Thank You. T. Noble.
Tracey February 13, 2017 at 7:06 am ReplyHello again. I’m also seeing that your post was made in September of last year. I’m curious, are you still loving your mattress? Please share. Thank you, T. Noble.
Denise Angell April 17, 2017 at 3:51 pm ReplyI can’t type. It is Sleep Number that is bad. Sorry, my fingers are not going as fast as they should. Denise
Ellen August 4, 2015 at 5:20 pm ReplyI bought a $1999.00 Simmons Advance Rest mattress from Sears and the sales person said I could contact the return line, not sure if it is Sears or outside vendors(800-479-5899) that takes the calls and tells you to test the mattress by putting a broom handle on the area that is sagging and measure it. It has to show at least a 1/2 inch and then I have to send the picture of it to this agency and they will decide if you will get a replacement or credit toward and other mattress… Give a me a break it doesn’t sag until I lay down on it and then I can’t roll over on my side because it is too deep. I am getting tired of getting ripped off by big companies like Sears…..They use to be an honest company … Anyone else that has had the same problems can contact me and maybe as a group we can get together and make these companies stand by their products…
jean baker August 25, 2015 at 11:35 am ReplyI purchased a mattress from Sears and within two months noticed impressions begging to show. When I called the store I was told the impression had to be 11/2 inches deep before they would do anything about. it. And that I had to submit pictures to document this. Of course this only occurs when I am laying on the mattres…so pictures, are you kidding. I want a mattress that will not get impressions in it at all. (I am not talking about pillow tops that will crush just because of the material of which they are made.) Mattress warranties are a joke. I am going to Costco where I can return a mattress, no questions asked, if it does not perform.
Deb September 8, 2015 at 3:34 pm ReplyEllen, I had a similar experience with Sears in May this year. It has taken me till August to get them to agree to replace the bed I bought. I had to keep talking to various store employees and finally got to the General Manager of the store that I bought it at in order to get some action. It took many conversations and me standing for what I wanted no matter what they said their policy was. My advice to you is to keep talking and move up the chain of managers until you get someone who is willing to do something for you. Just keep repeating that they have $2000 from you and you have a bed you can’t sleep in. Push for them to take the bed back altogether which means they will have to give your money back and they may offer you something so they can avoid a refund. If nothing is forth coming ask for the name and number of their manager and go all the way to head office if you have too. Just keep making noise, someone with a conscience will take some action for you.
Debi February 19, 2017 at 11:30 am ReplySimmons’s products are horrible. Mattress Firm sells the same crap. After less than 2 years, mine started sagging and the warranty wasn’t worth the paper it was written on.
Royce Siggard March 15, 2017 at 6:55 am ReplySears is an honest company? I experienced bait & switch and not honoring sale ads back in the 1970s. I believe they lost a legal battle over that practice.
Donald July 7, 2017 at 7:17 am ReplyI don’t buy anything from Sears, as they will never stand behind any of their products.
R dragon August 19, 2015 at 9:19 am ReplyI agree Sears as a responsible. & dependable store is a thing of the past I don’t have any clean words I can use to discribe my lack of respect for them.
JAY HODSHON August 30, 2015 at 10:00 am ReplyI BOUGHT A SIMMONS B. REST CLASSIC LAHOMA AVENUE VISCO FIRM ABOUT 5 YEARS AGO, DIDN’T LIKE FROM DAY ONE. HAD STORE LOOK AT IT, CALLED FACTORY, TOLD TO CONTACT STORE WHO DID NOTHING! WE HAVE LIVED WITH IT, YOU CAN SEE WHERE WE LAY. I’VE TURNED IT TO MOVE THE AREA WHERE WE LAY AROUND. NOW GOING TO BUY A NEW ONE! WE WEIGH 180 & 140 LBS. SO UNLESS YOU WEIGH 35/40 LBS. I’D SAY STAY AWAY FROM SIMMONS!
Debi February 19, 2017 at 11:29 am ReplyYes, I have the same problem. Simmons seems to be one of the worst on the market. After less than 2 years, mine was sagging on both sides and had a hump in the middle. 101 1/4 depth they say has to be at 101 1/2 depth. The warranty isn’t worth the paper it’s written on. I purchased mine from Mattress Firm. I will never shop there again.
Boni Weinstein February 27, 2017 at 5:27 pm ReplyI agree! Our Simmons started sagging within a few months. Someone came to measure and told us it had to sag 5 inches which it did. The store, Carson, Pirie Scott refused to do anything and Simmons refused. We got rid of it and when it was picked up it collapsed like a puddle on the floor!!!
Susan September 2, 2015 at 4:13 pm ReplyI purchased a bed also at Sears and was told to take a string and pull it across the bed and measure a sag. After doing so I measured 3/4″. The person on the other end spent a half hour with me then reported to me that yes I did indeed qualify for a new mattress, BUT…before hanging up he said if any of this information is untrue you have to pay for the mattress and delivery yourself. Fine. The next day I phoned sears back and invited them to bring their professional people to my home to measure professionally the mattress as I was alone and am not a professional. They quickly said, ok well mam we will put this under a comfort guarantee. Funny how fast they backed out of that one. Now I am challenged with going to their store and either paying more for a mattress or walking away with a mattress of a lesser cost and not receiving the difference. This is not, to me, customer satisfaction.
Randy Baker September 5, 2015 at 10:17 am ReplyI have a Easyrest adjustable bed . Do not buy from this company the will not take the bed back .The bed was to hot and poor material. Also not comfortable in any position.
Kathryn September 6, 2015 at 8:45 pm ReplyEllen, I got the same runaround from Mattress Firm when I complained my 3 year old one that was sagging like a much older one. All the measuring, photos, forms to complete are efforts to make it so difficult to ever expect satisfaction to your problem.What ever happened to satisfaction guaranteed?
Paula July 11, 2016 at 8:46 pm Replycontact the manufaturer…after the 100 day comfort guarantee, you have to go through the manufacturer, as it is then their problem and their warranty department has to deal with any issues-that is not mattress firm’s fault-they didn’t make the bed.
Jeff October 30, 2016 at 3:13 pm ReplyI bought a $1300 postupedic from mattress firm and within a month I’m sleeping in a valley, I’m 6-4 and weigh 220. I decided these mattress store are having product made to their specs so I decided I want a refund and get a mattress from a local dealer. Initially they would exchange for another, better and I pay the difference. That’s fair. I just want my money back, so, no problem, right? Okay, here’s what we will do. The FREE $149 cover we will deduct as well as our $149 refund fee. I argued that the cover was FREE, a gift. They finally got it after talking to their area manager. For now, and I say now, I’m out of the $149 return fee, that, out of the goodness of their heart reduced to $145. All of the return fees were not mentioned at point of sale.
Debi February 19, 2017 at 11:24 am ReplyMattress Firm’s guarantee isn’t worth the paper its written on.
L. Woode September 18, 2015 at 3:49 pm Reply9/17/2015 Purchased Brunswick King set 1/2013..Started sagging with ridges at 1 year, rotated mattress every 3 months but ridge is now 3″ wide and 3-4′ long with deep cavity on both sides. Have spent $$$ for medical care for pain from neck to ankle, spouse cannot sleep for arms going numb. Pretty sad when we have to sleep in a 20 year old mattress to get a good nights rest.
Janet J Barron September 23, 2015 at 1:13 pm ReplyBought a Mattress from MattressFirm –SUPPOSEDLY with a good return policy. Wrong. Within 9 months, it sagged and was totally uncomfortable and lopsided. Began calling Mattress Firm to come see it. Nothing happened. ***18 MONTHS LATER*** when I had turned Mattress Firm over to the BBB, and the Chamber of Commerce STILL no one would come out to look at the mattress which by that time was in TOTALLY horrible shape. FINALLY I contacted the Attorney General’s office. Mattress Firm was livid but DID come out. They told me that the mattress was fine and would only take it back if *I* paid for the shipping. By that time, I had purchased another mattress and told Mattress Firm that if they didn’t come out and take it back that I would have someone COME GET THE HORRIBLE MATTRESS AND HAVE IT THROWN ON THE FRONT OF THEIR STORE WITH A SIGN RECOMMENDING THAT ***NO ONE*** EVER SHOP THERE! A YEAR AFTER I TRIED TO GET HELP WITH IT, THEY FINALLY CAME AND GOT IT. COUPLE OF MONTHS LATER, I GOT A CHECK FROM THEM FOR CLOSE TO $200. I HAD PAID ALMOST $500 FOR IT. The new mattress which I got from another mattress merchant now is badly sagging in a number of places and I am seriously shopping for a GOOD MATTRESS! Unfortunately, I can’t make heads or tails from all the store’s deceptive advertising! All I want is a GOOD, FIRM, DURABLE MATTRESS but don’t know where to turn. Am willing to pay decent money for a Full (up to around $600 or so) but have NO IDEA which technology, style, or.brand to buy. I live alone and sleep alone! I weigh about 140#. HELP!!!!!!! BTW. I am a Senior woman having spent about 40 years of my life as a professional writer and Senior Editor writing about Science and Technology until I retired about 12 years ago. So TALK ABOUT FRUSTRATED!!!! I do NOT think ANY OF THE MATTRESS stores here are honest retailers…Your advice? Janet J Barron, Colorado Springs, CO
Venyse November 29, 2015 at 9:16 pm ReplyJanet- I had the same problem with MattressFirm. They told me that I just needed to put a piece of wood in between the mattress and boxspring- they wouldn’t do anything about it. So much for that great return policy they have. What a crock. I’m now stuck with a $600 piece of junk with a giant dip in the middle of the bed. Looking for a new one.. hopefully with better luck this time. I will never buy from them again and tell everyone I can not to.
Paula July 11, 2016 at 8:47 pm Replycontact the manufaturer…after the 100 day comfort guarantee, you have to go through the manufacturer, as it is then their problem and their warranty department has to deal with any issues-that is not mattress firm’s fault-they didn’t make the bed.
Rachel November 10, 2016 at 6:11 pm ReplyIf you want a return customer, you should provide them with the best customer service possible. Even if the problem is “not MattressFirm’s fault, they will lose all future sales from this customer and everyone they know. Reputation is everything in sales. It doesn’t take that long to contact the manufacturer for the customer. I do it all the time. I am in constant contact with my rep about everything from merchandising to product quality. Just do your job and quit passing the buck.
Jody Stevens June 25, 2017 at 9:48 am ReplyThey sold it!! And it’s absolutely their responsibility to know what they are pushing to people, to include the manufacturer and all product details! That is their job!! It is pathetic that people can’t trust retailers!!! And they have to do such in-depth research to prevent sellers from screwing them over!!! Not everyone, especially the elderly, has computer access to do that kind of research! They are at the mercy of the unsavory retailers that prey on people!!!
Amber Inman March 15, 2017 at 8:38 am ReplyYour story has happened to so many people. I have neck and back pain. I researched mattresses for a long time. Eventually, I had to design the mattress myself. I found a mattress store willing to make it happen. I wanted an adjustable bed which added to the cost. I’ve had my bed for a year without problems. So I ordered a latex firm organic mattress with 100% cotton material on the top. I avoided memory foam because everyone was pushing it too much that I became suspicious. I recommend latex mattresses. I don’t have coils either. So my bed had zero odor. The only thing is I chose an extra firm. I should have tried a medium-firm. Otherwise, I made the right decision to order the ingredients for my mattress. It was more expensive but spending 6 to 8 hours daily on a mattress makes it worthwhile to get what will make your body sleep in comfort. But latex might be something for you to consider. GOOD LUCK!!!
Bob April 8, 2016 at 4:33 pm ReplyTry going to the sleep number store in Park Meadows. Xan there is really wonderful about listening & helping you find what you need and also works for you. I have had my bed for close to 10 years & I am still LOVING IT! The beds are amazing & generally customer satisfaction is very high. Great warranty & also better sleep. Background info …. I cut hair anywhere from 30-50 hours a week for over the last 13 years , so standing & back pain / issues are all common in my industry in which case MY SLEEP NUMBER really helped in all areas… XAN @ Park Meadows call ahead to make sure she is there & see no one else & you will be very happy!!!!
Katia May 3, 2016 at 8:02 am ReplyJanet – I have been researching the mattress market and I find that it is easier to buy a good used car than a new mattress set! First thing I learned was to pay NO attention to the sales pitches from mattress makers, mattress retailers, or sales reps. Secondly, look for a good, old fashion “flip” or double sided mattress, be it foam or a spring type. A flip/double sided mattress will last much, much longer than the new non flip ones. Remember the mattress companies are saving 25 – 30% in manufacturing costs, which IS NOT passed on to the consumer. Mattress retailers may tell you “flip” mattresses are no longer made, NOT TRUE. They are still made, mainly by higher end manufacturers or by the “hotelier”division of the big 5 makers.Venyse – I don’t know what type of mattress you have, and the store has brushed you off, but don’t distregard the idea of putting a sheet of ply wood between your mattress & box. I have a 30+ year old double sided mattress & box which Only Now is beginning to show signs of aging. We have had a 3/8” sheet of plywood (NOT particale board) between the matress & box from day 1. We are not heavy people, our bed supports a total combined weight of 311 lb. By using the plywood we have extended, so I have been told, the life of the bed by aleast 7 years. This was a very firm, chiropractic top quality bed (for its time). I will take my time to buy a new bed, and go to stores armed with several “test” questions (I know the correct answer) to ask the sales reps. I have also contacted several mattress manufactures to get info re their matresses. For any big ticket purchase; appliances, furniture, car, a home, I do my research and go in armed with a note book full of questions and write down the various sales pitches given. Also I play the “dumb woman” 🙂 Sales people become nervous when they see you taking notes. Also any promises they make I ask for in writing and with their signature. That REALLY makes them nervous. Yes, shopping for new mattresses is time consuming, but I play it like a game, with the “winner” being me!
Paula July 11, 2016 at 8:56 pm ReplyGeesh, it sounds like you had quite the time…unfortuantely, your recourse needed to be to contact the manufaturer…after the 100 day comfort guarantee, in which you can return the mattress and use your money paid for it, minus an exchange fee, to get another mattress you feel would be better suited, you have to go through the manufacturer, as it is then their problem and the mattress manufacturer’s (i.e. beautyrest, serta, tempurpedic, sealy, etc) warranty department has to deal with any issues-that is not mattress firm’s fault-they didn’t make the bed. I’m sure they would have traded out your bed if it had been within their 100 day sleep happy policy-I know a few people who have done that. But again, after that 100 days, you have to go through the company who actually made the bed. That’s why the bed manufacturers have a warranty, most for 10 years, just like any other product you buy. You can purchase a computer from a company, and they have a return policy…after that time has passed, you have to go through the manufacturer, for example…this is no different. Sorry you had such a hard time though, that stinks…hope you were able to get something to sleep on by now that suits your needs!
Pam February 8, 2017 at 8:58 pm ReplyPaula sounds like she works for MattressFirm. I will keep reading all the comments in hopes that I can make a good purchase in the first place. Raymour and Flannigan sold us a very expensive one that puts both my and my husband’s arms to sleep if we lie on our backs for more than a few minutes. I am 5’7″ and need a stepstool to stand on before I can sit on my bed. I would tell you what the brand is but the mattress is too heavy to bother checking the tag. Have had it 6 years- 5 years and 11 months too long. No rush to make another mistake.
Warranty Rip Offs September 2, 2016 at 6:48 pm ReplyHi, I’m sorry but $600 is not decent money for a mattress. The money you have wasted on these low end brands you could have already bought top of the line quality. Plus everyone should take their weight and/or their partners weight into consideration before your purchase.Never rely on a mattress warranty they’re a farce! They measure the sag with a string technique there is zero pressure applied to the bed. The mattress usually doesn’t sag useless pressure is applied in most cases. Therefore the tech sent to your home reports no issues/problems with mattress and zero refund/credit.
Liz November 5, 2016 at 7:56 am ReplyHi, I purchased a S&F mattress set. I paid 12,00, plus interest . The mattress started sagging in 6 months. I weigh 125 lbs. Art Van blew me off without even testing mattress for sagging. I ended up giving it away. A BIG waste of money. I then started my search for a good nights sleep. I did loose a few hundred dollars and burned a few bridges with some sales reps. in the prosess ,but OH WELL, I was not going to be scammed again!! 1st.stop. Macy’s :A plush top beauty rest , returned. Felt nothing like the one I tried in store. I could feel the coils. 2nd.stop. Sears: Beauty Rest Recharge: returned: waves through out the mattress.3rd: stop,Mattress R Us: Sealy:Latex mattress: returned, hard as hell and hot. 4th stop : Pure art van: Sealy Optima ;returned, memory foam was still to hot and did sink in. 5th. Ikea: I tried and returned every mattress in that store except one. You get 90 days to exchange your mattress one time. For some reason or other I exchanged 7 times. Give or take. The manager was going to bar me from the store but after he realized my delight with Ikea he changed his mind.Plus all the money I’ve spent in that store. Anyways, I did find my mattress in Ikea .The Sultan Holmsta. I did buy a latex 2 inch topper for it just because I found it a little to firm. The mattress cost me 560.00 dollars, mattress only. I paid 250. for latex topper from company online. I’ve had this mattress for 3 years now and could not be happier. In fact I wanted to buy one for my son,but they no longer carry it. I’m going today to see if what they maybe replace it with. On that note, you do not always get what you pay for. I lost money in my search . There was some restocking fees, some merchants did not honor their return policies and charged me to pick up mattress. To me it was worth it, I just was not going to be stuck with a crappy mattress . My advice is, If you like a little bounce and give when you move, stay with a innerspring . Get a medium firm no less then 10 in. thick with a good coil count. Then purchase a topper of your choice. Latex is more resilient and dose not hold heat . Latex also last longer. Memory foam holds heat and dose what it dose. Point, You can always change your topper with less expense vs. buying a whole new mattress. Stay away from pillow tops. I know way to many people whom loved their pillow top for a year until it wore down. You cannot cut your pillow top off the mattress to replace it. Believe me I thought about it with my Serta pillow top , which now is probably in some dumpster somewhere. Hope this helps!!!
tony November 12, 2016 at 1:39 am ReplyOk my turn, I bought a mattress ( not saying what kind ) in this case it could be any, about sagging yes tech comes to your home checks it out with string and also no support (1×4 piece of wood) across the box spring NO WARRANTY well after all the mattresses I bought during and close to warranties end, I called because mine was also sagging before it’s time I had some lead put it in a box ( or whatever weight you have ) that’s right but it on the bed watched out my window when tech showed up took the box off he came in did his thing need I say more ( it worked )
Arlene December 7, 2016 at 5:04 am ReplySo true your comment that happened to me with Bassett mattress manufacturer guarantee. Pissed off.
T W. December 31, 2016 at 2:05 pm ReplyI strongly agree with you $600, doesn’t buy you a good night sleep, especially in a full or a queen. You probably have to double or tripple that 600 bucks .
Mary October 13, 2016 at 12:51 am ReplyCheck out the Dormeo püreLUX 12″ Ultracool Queen Memory Foam Mattress. Costco has this one and the manufacturer in UK has a full range up to 15 ” or more! I’m going to try this but not sure what I need as far as boxspring and frame. It gets good reviews. Good luck!
Christina Swistak October 22, 2016 at 1:52 pm ReplyMattress Firm ripped me off too. We are searching for a new mattress too. My friend swears on IComfort.
Chuck February 28, 2017 at 7:36 am ReplyWe purchased an iComfort. Best bed ever for about 3 years. Now it is awful. I think it was close to $2000, but I don’t remember exactly. I am shopping again.
Becky March 2, 2017 at 7:07 am ReplyI am having so many issues with sagging and other health problems. It is so bad they thought I had MS. Do not buy IQ.
Margie October 28, 2016 at 6:47 pm ReplyYou do have to spend some money on your bed–since it’s a place that we all spend so much of our lifetime using! My husband and I bought a Sleep Number bed about 7 years ago and we STILL love it. IT was worth every penny. Just go and check them out!
Leah December 3, 2016 at 9:43 am ReplyHave you tried a Hybrid bed?…best of both technologies – individually wrapped coils and cool gel memory foam…they are direct shipped from the mfr for free and have anywhere from 10-20 yrs warranty…get at least a 10.5″ (they go up to 16″) and there’s no need for a box spring if you have a platform bed… They seem to have several ‘brand names’ but the manufacturer is CUSTOM BRANDS, and are sold online through many retailers (ie, Amazon, Walmart, etc- not your typical mattress stores)…best part, they’re reasonably priced!..between $300-600 gets you the bed of your body’s dreams!
Nick January 26, 2017 at 11:50 pm ReplyPocketed coil is a must. 7 out of 10 firmness. Never too soft. Foam encased. Tight stitching on top. Thats your best bet.
Debi February 19, 2017 at 11:23 am ReplyI guess I will have to do what you threatened to do. I am getting no resolution with Mattress Firm over a less than 2-year-old and badly sagging, $2000 Simmons Beauty Rest mattress. It has now cost me $39.95 for their agent to inspect and another $75 for added frame support. And they still haven’t replaced this piece of crap mattress.
Shannon February 26, 2017 at 7:02 am ReplyAnd what kind of mattress do you think you will get with “almost $500”? You’re gonna get a junk mattress that’s what! You need to spend $1000 min for a good mattress.
Mary March 3, 2017 at 4:32 pm ReplyYou have to go through the manufacturer. Just got an $1800 credit at Mattress Firm.
MARK D HICKMAN March 6, 2017 at 10:45 am ReplyYou won’t get a good mattress anymore for $600 dollars. If they still make a good mattress anymore.
Maryann September 26, 2015 at 9:28 am ReplyI purchased a Simmons Beautyrest from the “Black” line at Raymour & Flanigan 4 years ago. Loved it from day one, but here we are 4 years later and not only is it sagging but the top layer of material does not feel attached and it bunches up underneath you when you sleep. Called Raymour and since they have a 10 yr warranty, sent someone out to due an inspection. We were told our mattress was defective and to come to the store and pick out a new mattress, no questions asked. We were given the full value of what we paid for our mattress. So we were able to pick out an equal mattress. Only extra we had to pay was $153.15. Delivery was free and the 10 yr warranty starts all over again. The manager at Raymour was extremely friendly, knowledgeable and helpful. I love the Simmons Black line and I will only purchase from Raymour and Flanigan.
rich v October 2, 2015 at 6:57 pm ReplySears is the worst company to buy a mattress from! The first mattress was uncomfortable so we went back 3 days later, the sales person said it takes 2-3 weeks to get used to the mattress!? We went back to return and they said we waited to long to return, my wife had such bad pain she was in tears everyday .The manager came over and tried to convince me his 20 years selling mattresses he had greater knowledge than my 53 years of sleeping on them. I had to explain he is the person hurting my wife not Sears and if he doesn’t refund or exchange he’ll share in my wifes discomfort. The store manager came over and she reluctantly exhanged for a different firmer matrress of the same type ONLY. Fast forward year and a half, I found out large people like myself its not recommended to sleep on memory foam mattresses. $1100 I wasted on the sales mgrs. 20 year expertise. Stay away from Searsbwhen buying a mattress.
Debra September 4, 2016 at 1:13 pm ReplyI too paid 1700.00 for a Simmons Beauty Rest King. Within 6 mos., it was beginning to sag. Life got busy and never had time to take issue with it. Things progressively go worse and now, 5 yrs later, I’ve hurt long enough. I am so confused about what to buy.
Natalie T Sims January 25, 2017 at 8:57 am ReplyBeauty Rest is the WORST, since 1972 it has been the worst!!!ANyone know about the Sleep Number Beds?
Bob and Barb February 2, 2017 at 3:23 pm ReplyBought a Simmons Beautyrest King…..started to sag with 2 years. They tried to tell me that was natural….not for a $1800 set. Never again. We are going Serta because we always had best luck with them in the past(been married 47 years).
Debi February 19, 2017 at 11:20 am ReplyYep, I have the same one and I am still fighting with the company to replace it. It was $2000 and it’s not even 2years old and already sagging on both sides.
Mammy March 7, 2017 at 10:19 pm ReplyMy parents bought a Beauty Rest almost 60 years ago. My husband and I bought one 37 years ago. Both were the worst mattresses ever. I did get a new mattress under warranty. We’ve moved on since to soft-sided waterbed. I’d run far and fast from Beauty Rest. That being said, we are looking to replace what we have soon.
laura May 20, 2017 at 4:58 pm ReplyWe had the same issue. Are you sure it wasn’t your frame? The mattresses are so heavy the frames are sometimes not durable enough to support the weight of the mattress.
Donna Provenza May 26, 2017 at 9:45 pm ReplyUh oh. We also bought a Beauty Rest mattress from Sears. It began sagging where we both sleep. Big indentations. It hurts my husband’s back. We won’t try to return it because we know retailers don’t honor their ‘warranties’. It’s 3 years old and we need a new mattress. Also, not sure what to do.
Claudia November 8, 2016 at 1:13 pm ReplySears is absolutely awful. You pay a huge fee to return or exchange. My bed was too firm and I had so much pain I had to sleep in guest room or sofa. Mattress shopping truly is Painful business!! They refuse to take mattress back until 30 days and then a 15 percent,plus pick up fee. Very costly on the body and pocketbook ?
Srobert January 2, 2017 at 10:30 am ReplySears is about to go under. They do not have a chance for survival
Georgette Couch May 12, 2017 at 3:30 pm ReplyYou are so right, so right. I hate them for cheating me too. They are going to go out of business soon if this crap goes on. I will never set foot in their store for anything. I hope other people will do the same.
Taylor October 11, 2015 at 10:39 pm ReplyDoes anyone have any thoughts about Saatva mattresses? They are online order only but can’t find any reviews. Seem fairly priced for the specifications comparisons to other name brand mattresses. Thanks for taking a moment to comment.
claireP November 24, 2015 at 1:34 pm ReplyDoes anyone have any information about Mattress 1″st? It is a US Company
Deborah April 5, 2017 at 9:03 am ReplyFrom what I have been told, it is made by Serta. Mattress 1st products are only available from retailers who belong to the Furniture First purchasing cooperative. Members of the cooperative are locally-owned businesses across the United States.The minimal specs are about par for mattresses. The coil count seems to be a bit low, as compared to some brands. However, with no mention of the coil gauge, this count may work just fine. I’ve seen them in a couple of stores and have been on one. For two minutes, it felt fine.
Joey November 30, 2015 at 2:06 pm ReplyThe one thing I have learned is the entire Mattress industry is corrupt, deranged, and full of more sleazy salesmen than a used car lot, lol. We started out at Mattress Firm, went in and told them our budget was $1000. The sales guy shows us a $2300 ‘Optimum Courage’ blah blah mattress. Yeah, so didn’t listen right away… We left and I could not find the mattress anywhere else, which I thought was strange. So I called a mattress outlet and the guy told me the ‘real’ name is Inspiration Gold, but its called something else for Mattress Firm to discourage people from finding it cheaper other places.Of course, he had one available for $1900. I went online and found it for $1699!
T W. December 31, 2016 at 1:57 pm ReplyThat outlet guy also wasn’t telling you the truth. most of the time , the cheaper bed , has less quality and quantity cushioning on top, often enough the boxspring isn’t the same quality. The springs might be the same gauge and count , but , the quality (price) is in the cushioning of the mattress , that’s where the comfort what people are looking for is , in the cushioning, and thats where the price difference is The better the quality of the cushioning , the longer the comfort of the mattress will last.
Ronda Boyer February 1, 2017 at 12:04 pm ReplyIf you didn’t have that brick and mortar store to lay down and try out the mattress would you have bought online. That’s why they change the names. Because so many people come into a real store that has to pay a mortgage and sales people and all the other bills to run a store and turn around and buy online. Then when local stores start closing they wonder why.
Ross S. March 14, 2017 at 8:02 pm ReplyThe purchasing experience you just described is why places like Matress Firm operate in the manner they do. It is out of necessity to stay in business. You just gave a perfect example of the type of consumers who do not think twice about taking free advice from an honest person who is providing not only that, but a physical retail store for you to try out the product. Instead of buying the matress from him like you should have, you ran off to the online retailer to save $200 (or less with shipping). Keep taking advantage of honest retailers like that, and all you and your fellow consumers will be left with are sneaky places like Mattress Firm, or bargain basement online retailers. This same logic can be applied to any larger purchase decision.
JLN June 24, 2017 at 11:10 pm ReplyI know this is old, but each store has its own name line for the same products, just like cell phones. What Verizon calls the Stylo 2V is known as just the Stylo 2 because it’s exclusive to that store. I had the hardest time finding my particular Beautyrest and Recharge Heritage collection “Constitution” at a different store because the name “Constitution” was only for Famous Tate. The prices? That’s just retail wars. I hope you were able to find what you needed and this puts you at rest.
Leo December 6, 2015 at 2:38 pm ReplyI work at a local mattress retailer where we sell only mattresses always buy a bed from a mattress store. I’ve learned in my ears working here that people that buy beds and furniture stores and retailers that are not bed stores are not as happy as people that buy beds from an actual bed store. My company I work for is locally owned and operated five employees and service whole city and surrounding cities
Jayne Dough April 13, 2017 at 6:00 am ReplyGood advice, but you learned in your “EARS?” may need a do-over! LOL! 🙂
Barbara July 2, 2017 at 3:01 pm ReplyWhere is this mattress store? I am looking at an Aireloom mattress. What is your advice? My history is with Schiffman mattresses. But it’s too far from home. Also Sleep Number. But I’m concerned that the controls could break.
valerie October 10, 2016 at 11:20 am ReplyNot helpful and hardly the point. If the mattress was defective, they should take it back without a restocking or pick up fee. Further, people usually buy what they can afford. Don’t judge.
LORIE November 10, 2016 at 12:59 pm ReplyHe is just stating it is not worth wasting your $500.00 you will just have to turn around 6 months later. Purchase something of better quality, just keep saving your money and you will be happier and your mattress will last for years!
Aj November 28, 2016 at 1:15 pm ReplyI agree with if they put a 10 years on it it should last that no matter what you spend
Rod January 18, 2017 at 7:44 pm Replyi bought a tempur for 3,300 and it only lasted 2 years before it sagged. im 6’2 and 160lb. so not a big person. so much for you get what you pay for.
Hughes January 28, 2017 at 12:13 pm ReplyI understand, but I bought 3 $1,500 mattresses, they all 3 were horrible. Sinks and saggs, all over. I never want to buy another simmons or beautyrest.
Pat March 26, 2017 at 7:20 am ReplyI don’t think that’s “judging.” You get what you pay for. If your budget limits your decision don’t disparage the company. Cheap is cheap!
Judith November 30, 2017 at 3:33 pm ReplyWhen did $1,500 become cheap? How much is an average person supposed to pay for a decent mattress?
CarolB April 27, 2017 at 9:09 am ReplyA $500 dollar mattress is even out of our league. Not everyone has tons of money when they live paycheck to paycheck.
Jeff July 3, 2017 at 4:20 pm ReplyValerie, thank you for responding to such a demeaning comment. I hate reading judgmental comments like Sarah’s that so often go unresponded to, kudos to you. We all do our best.
hfr April 2, 2017 at 4:56 pm ReplyIf you aren’t willing to spend $500+ on something that you are going to spend 30-40% of your life sleeping on, then your priorities need to be sorted.
Sfayz March 15, 2016 at 12:55 pm ReplyI bought Beautyrest Recharge from The Bay on Queen & Yonge, the mattress is not even, uncomfortable and 3 inches short from each side. For return they deducted 20% restocking fee and $75 for pick up. They denied that mattress is 3 inches shorter than standard size. I lost $300 and would never buy mattress from The Bay. I am going to file a complaint against them with Consumer Protection Ontario.
ann helm September 11, 2016 at 3:03 am ReplyBeautyrest used to be the Cadillac of mattresses – not so anymore. Look at Consumer Reports for 2016 and you will see Novafoam sold at Best Buy or Costco, far better.
Leigh September 26, 2016 at 3:56 pm ReplyI bought a BeautyRest Recharge from Sleep Train. Within 6 months we started seeing sagging and a ditch formed where my husband (6’4″ 220lbs) was laying. We were told that the indentation had to be 1″ when not in use before the warranty would validate a claim (NOTE – make sure you read very carefully the details on your warranty, a lot of them have very strict requirements!). Fast forward a year and a half with some procrastination on our part. Filed an online complaint through SleepTrain and received a call back the next day with an appointment for an in home evaluation. Mattress was evaluated and had results back within 2 days saying they would validate the claim. They gave us a new invoice number and told us to go into any store and pick up a new mattress at no additional cost (unless the value of the new mattress exceeded the price we paid for the old one). We are going to look tonight but so far SleepTrain has been great with their customer service!
Sheila DeVore January 7, 2017 at 8:55 pm ReplyI have had same issues with a Beautyrest black. Queen they didn’t honor the warranty. Very nice salesmen but the manager never returned my phone call. I will never do business again with Sleep Train or Sleepezys who is buying them out. Crooks they do not honor there warranty.
Christina Swistak October 22, 2016 at 1:48 pm ReplyI too received poor customer service from Beauty Rest. A very uncomfortable poor quality mattress that was over priced. I bought mine at Mattress Firm & the warranty wasn’t worth the paper it was written on.
John April 3, 2016 at 2:41 pm ReplyWe did our research and still got taken in. We bought a serta bellagio mattress in Peterborough at Heritage Furniture on hwy 7. We were told it was the best mattress in the store and the top seller. We were told we could exchange it within 60 days if we were not happy.Lo and behold we use it for 3 weeks and it starts to have permanent indents and bunches up. We called the store and sent photos which show the obvious defect. You expect to exchange it right away, right ? Wrong, they pawn the problem off to Serta and the store won’t let us exchange it for another model as promised. Hopefully Serta will stand behind their product.Customer service is right out the window here.Stay away from this store at all costs they do not stand behind what they say.Heritage Furniture 971 Hwy #7 East, Peterborough, ON K9J 6X8The owners name is Keith Hughes
Paul Duckett May 6, 2016 at 12:12 am ReplyI will never buy a mattress or other furniture products at Sears again. Yes!!! What happened to the ” “Satisfaction Guaranteed” from Sears. They can go out of business just like Montgomerty Ward for all I care. You are foolish to buy from them. PD
loretta hall May 15, 2016 at 2:47 am Replywhat bed would you recommend to buy for back and neck pain? would you recommend buying one from rooms to go?
Phyllis Thomas May 22, 2016 at 6:14 pm ReplyWhat is your opinion on the Saatva and the IntelliBed? We have purchased 3 tempurpedics and they get soft over time and tired of the sleeping hot. Hate the motion and sagging with coil beds.
Wendy May 26, 2016 at 8:40 pm ReplyMy spouse and I bought a Kunf Size platform mattress by Vera Wang Serta in 08′. It was $1600.00 with platform frame bed. We were told about the 1/2″ sag. We didn’t complain bc he’s too heavy at 265 and I’m bottom heavy at 189. We had a hump in the middle after a year. Then now is 2016 and we have turned it sideways each year and his side is dipped and sagged into a hug hole. My side is fine except for the hump in the middle. Getting out of his side of the bed is like climbing out of a water bed. So here’s my facts 1. Vera Wang -HA – we just paid for her name 2. My husband’s snoring became insanely loud 3. Gel pillows are way too hot and firm. 4. Platform beds aren’t supportive enough 5. Don’t trust holiday sales 6. If you sweat or are hot natured when you sleep, the mattress become more sagging much faster!!! 7. Now we have this King bed and a high blow up air mattress size Queen in the same room bc his back hurts so bad.We are gonna go to find another mattress and bed next week. I’m gonna check out the Amerisleep Revere bed. Wendy from Georgia
Wendy May 26, 2016 at 8:43 pm ReplyI meant a King mattress and that he is top heavy. Sorry for it sounding bad. We are both heavy. Lol
Lou Bookman May 28, 2016 at 9:03 am ReplyWe went with the Layla mattress from Laylasleep.com and after trying an returning almost 5 or 6 mattresses before, we are now happy campers.
Tony Pattan June 7, 2016 at 2:28 pm ReplyCan you guys do a review on Layla. I really love their mattress.
Deb July 9, 2016 at 11:31 am ReplyHelp. Sleepy’s was just bought out bt Mattressfirm. I just stopped today to return on mattress under Sleepy’s warranty.
Sheila DeVore January 7, 2017 at 8:47 pm ReplyThey bought out Sleep Train they won’t honor your warranty crooks!
Sarah July 4, 2017 at 1:18 pm ReplySleepy’s was selling new mattresses with filling from a returned product. Some were filled with bed bugs. As a pest control person, I can attest to this.
Carolyn Curtis July 13, 2016 at 4:18 pm ReplyThinking of buying a SAAVTA mattress – King Luxury Firm. Can only buy direct from manufacture. Anyone have experience with the quality of their mattress?
Mrs Jones July 16, 2016 at 9:45 am ReplyWe bought a Beautyrest Recharge Marisol. After 4 months we noticed a large dip. We called RC Willy and they sent out an inspector It failed their inspection. Beside the fact it had a 2 1/2 inch dip, it is also has a 1 1/12 inch buckle. RC Willy has issued us a full refund. The next day. Stay away from these types of beds. Though I would definitely recommend buying from RCWillys. Just ensure to follow all guidelines in the warranty
Linda Y. Chan, Esq. September 1, 2016 at 2:40 am ReplyWhat about an expensive custom-made mattress like “McKrosky” sold in San Francisco for about $5,000 – $10,000? My husband and other friends have them and say this is the way to go. I have a 16 year old Serta mattress that cost $1600.00 and I am fine with it. Does it matter how big you are? I am a 5’5” 125″ woman who sleeps in a Queen bed alone and I am very comfortable even though I suffer from arthritis in the shoulders and they sometimes hurt in the morning but goes away once I get up. I feel it is time to buy another mattress, but I have no complaints. I want to buy a “McKrosky” mattress, but I don’t want to be a sucker. Thanks a lot! I enjoyed reading your website. Sincerely, Linda
Leo August 9, 2017 at 11:34 pm ReplyIf you are not a large person (say under 170 pounds) and you sleep alone in a queen size bed, you are less likely to encounter many of the issues posted here, even with a mid-priced mattress. I have found worn edges and lumping are more prevalent with two in a bed. If you are a senior or a person that sits on the edge of the bed a lot, then the edges may start to break down if it’s not a quality product. We just returned a Cariloha queen after 80 days, no questions asked. Because of personal issues, the bed just did not work out with two people. A slight high spot was building up in the middle. However, the overall quality of materials is great and the memory foam should work out for one person. Eco-friendly bamboo-based sheets, comforter, etc., are first class.
dave niesse September 15, 2016 at 12:41 am Replywhat do you think of Saatva Mattress company. i’m looking at a Luxury Firm king on a sleigh storage bed. no box spring, just mattress f/$1398.00 total.American made,15 year warranty. advertised on internet . please give me your input, thanks
Brian September 15, 2016 at 2:27 pm ReplyWhy would anyone EVER consider buying a mattress from a retailer who offers in home trials and accepts returns? Has it not occurred to anyone where these returned mattresses go? They are repackaged and resold to another customer. So essentially you may in fact be purchasing a mattress set that has already been in another customers home for a period of up to 120 days. NASTY! As a mattress retailer for almost 15 years I would never do that to one of my customers.
Best Mattress Brand October 27, 2016 at 12:56 pm ReplyActually, it’s illegal to do that. Any used mattress or mattress containing used materials must be labelled as such, according to Federal law.The mattresses that get returned to any reputable company are taken as a loss. Some of the online brands (like Amerisleep) request that beds get donated to non-profits locally in the event a person is unsatisfied, and do not actually even receive them back.However, it is wise for shoppers to check with the store they are considering about their return policy, and what happens in the event they do need to return of course.
Fuzzy October 28, 2016 at 11:55 am ReplyIt is against the law but manufacturers can take the mattress back and recover it. Reusing the product is not out of the question and if the product is $2000 plus retail mattress, they have to consider it. Donating is great but it does not pay the bills. Really consider this when you are purchasing a natural material mattress as the costs are very high to donate. Fuzzy
Margaret Whitmore November 20, 2016 at 12:44 am ReplyYes , I don’t want a returned bed, and how can we tell, also all these reviews make it so complicated, afraid of buy ing two beds because of the cons in all of them
MR, KnowitAll December 14, 2016 at 12:35 am ReplyActually the mattress are returned to the manufacture where one of two things happen sold over seas where restrictions are different or resold here in the US from Discount sellers who advertise name brand beds for large savings generally 50-80% off typical retail pricing . When you go to see these retailers they will ell you the mattress get a dirt mark or blemish during shipping some mattress are just like that others are comfort exchange mattresses these discounters have no idea they buy generally blind loads from manufactures they pay a flat price per piece no matter the quality . Now if you look carefully the beds are generally stamped factory second or in some cases used .. some discounters may in fact clean these stamp marks for using bleach or another cleaning that removes ink, or in other cases may cover it up with a patch that says firm plush pillow top or maybe cover it up with a path that just has the new companies name. It is not illegal to sell these beds but in some states the beds do need to be treated before sold,and some state require a relabeling of the mattress to state the fact the mattress may not be new.
Jack December 14, 2016 at 7:54 pm ReplyMay be a law but they don’t follow it. I had a bad mattes picked up ( it came with one side already indented) the guy picking it up told his trainee to make sure plastic covered it because it needed to go to be,restocked! So yet another person will get a try at it. Yuk!
teresa December 31, 2016 at 3:20 pm ReplyHI, I have been researching different brands of mattresses, and actually it is not illegal for them to sell used mattresses, or returned ones. Many of the places that have the clearance ones, they are used, returned ones. Also the Sears outlet has many used, refurbished etc, mattresses as well as many other places also offer the returned mattress sets for sale. I also was amazed. This is probably why many people say they could not use their mattress because the chemical odor was so intense and strong, because of them treating them to get rid of bugs, bacteria etc. They should however be upfront and always let customers know that these are in fact used mattress sets..
Joe March 12, 2017 at 7:19 am ReplyIf a mattress is resold, it must go through a sterilization process to legally be resold. The is generally cost-prohibitive for smaller companies.
Brian October 29, 2016 at 8:05 am ReplyNot so! Returned mattresses are donated to shelters and other charities.
Barbara November 22, 2016 at 2:51 pm ReplyThat is against the law (to re-sale a mattress). Gigantic fines, loss of business license, and additional fines from health dept. Only sleepy mom and pop shops would try to re-sale.
Monty December 11, 2016 at 7:10 am ReplyI worked for a furniture company and the beds returned went to a local store owned bye the company that sold them at a discount so they do not put them back for sale although on expensive dressers and nightstands they use cheap wood and put concrete block under them so they are heavy and feel real rip off huh so you local cheap store has just as good quality exposed Havertys!!!!!!
Lorraine December 6, 2017 at 8:53 pm ReplyI returned two mattresses, one to Leesa and one to Brooklyn Bedding. Salivation army truck picked them up from my house. I got a refund after I sent a picture of my receipt from the Salvation Army.
Martavis December 18, 2016 at 4:59 pm ReplySo you’re basically telling everyone that as a retailer you do not accept returns from dissatisfied customers. Thanks for the heads up, Brian!
Idahodoc January 4, 2017 at 7:58 pm ReplyIt would not surprise me if a local dealer did that. A larger company would more likely violating federal law: I bet that would be a lucrative whistleblower suit! Our local shelter receives such used mattresses from time to time.
June January 29, 2017 at 5:51 pm ReplyThat’s rediculous! The mattresses are donated. Do your research.
Rommel February 20, 2017 at 7:13 pm ReplyHi Brian, I agree with you on the idea of sleeping on a mattress that had been previously used by strangers. This is a scary thought. However, I’m almost 100% sure that it is illegal for a returned mattress to be resold to another customer as “new” without some type of disclosure that the product was used. However, I’m pretty sure there are Safety health regulations that prohibit the resale of mattresses at the commercial level. But, hey, I don’t know everything. So, I would encourage anyone buying a mattress to ask and make sure they are getting a product that has never been used before.
Lou February 23, 2017 at 11:19 am ReplyThink of hotel beds and how many people have slept on those mattresses? Talk about nasty!
MC March 11, 2017 at 6:14 pm ReplyI have been researching mattresses and I don’t know about every company’s return policy, but I spoke with one that told me they prefer to have an unwanted mattress donated to a local charity. The donation receipt is the start to the refund process.
John March 11, 2017 at 7:29 pm ReplyI thought it was illegal to sell used mattresses. I was under the impression they were donated.
Joy March 20, 2017 at 9:44 am ReplyThe retailer does not resell these mattresses. They are returned to the factory. I don’t know what they do with them. I work in a retail furniture store, so I know.
Janet Butler March 28, 2017 at 12:33 pm ReplyI asked a salesperson that exact same question this past weekend. They do not resell these mattresses. They go to the outlet stores, but first have them professionally cleaned and sanitized before being able to sell them in the outlet stores. They must sell only new mattresses in the retail stores.
Terry April 3, 2017 at 3:29 pm ReplyI have just had this happen to me. I am going into my third mattress in 2 months.
Adam April 21, 2017 at 1:53 pm ReplyNice try with the scare tactic. I’m on my 3rd mattress from the bed in a box company, after sending 2 back. One of them was picked up by a local charity, the other by a recycling company. They never go back to the factory. My advice for you, mattress retailer: adapt or die. One of the main reasons this industry is taking off is because nobody likes shopping for mattresses in stores, and you can thank your fellow retailers with their high-pressure sales techniques for that.
Elizabeth Sutton May 15, 2017 at 8:45 pm ReplyUgh, agreed. That’s an excellent point. I might be a victim of this actually. I bought a Sterns & Foster & it sank in the middle, then started smelling gross. I was pretty sure it was previously used. No Bueno.
Elliot June 28, 2017 at 1:45 pm ReplyThat is not true and it is very illegal to do so. If you know of a store doing that, you should report them.Also, at Tuft and Needle, it is a 100-day return policy. They don’t have you return the mattress to them, but donate it!!!!! So as a business owner of mattresses, I see you don’t know what is going on and I would not buy from you!!!! Stop lying to get customers!!!!! You must be the retailer that is doing the illegal thing by reselling them!!!
jc July 11, 2017 at 11:26 am ReplyAs the other person stated, it is illegal to resell. You are just posting this here because, obviously, your store does not offer refunds. As the article stated, “These stores should be avoided.” This is probably your sales tactic as to why you don’t give refunds… which I think is crazy! You can’t know for sure if a mattress is going to be right for you from a 2-minute test run… you have to actually sleep on it for a while to be sure.
Regina November 2, 2017 at 6:43 am ReplyI requested a return on my king size Purple mattress. They did not take it back, they had me contact a charitable organization and donate it. Perfect condition, 30 days old, always used their mattress protector. The man that picked it up told me he picks up many mattresses during the trial period from numerous mattress companies.
Scared and Confused! November 7, 2017 at 1:40 pm ReplyI just purchased a bed from a company that is mentioned on this thread a lot, not always in a good way. When choosing my bed I was torn between an iComfort and a Beauty Rest. The iComfort was on clearance and when asked why the salesman told me it was probably a return and that most people that return mattresses usually do so within 30 days. That made the choice easier, got the Beauty Rest but not liking it too much. Hasn’t quite been 30 days yet. Purchased a Purple mattress, waiting on it while holding onto the Beauty Rest. Scared I won’t get a refund on the Beauty Rest if I wind up liking Purple. Seems no one likes the bed they are buying. Signed, Scared and Confused!
DD September 19, 2016 at 9:51 am ReplyI noticed you did not rate a Saatva innerspring mattress. Is there a reason? I am shopping for a mattress to replace my antique relic, found Saatva, and have been looking to see what independent reviewers are saying. Tough when it appears you didn’t rate them.
Kent September 28, 2016 at 10:58 am ReplyDoes anyone have any experience/information/reviews of mattresses like Purple, Tuft & Needle, Casper, etc.?
Janet Moore October 4, 2016 at 2:34 pm ReplyWow, everyone is making me frightened to purchase a mattress. I just looked at at Sterns Foster hybrid mattress. ANYONE have a clue about the integrity of this company OR mattress? Please let me know. Close to $4,000 for the mattress/bed frame is A LOT to spend. I would appreciate any information regarding this manufacturer.
Fuzzy October 28, 2016 at 12:20 pm ReplyJanet, I work in the industry for a Canadian Manufacturer and do not sell to the USA so I have no reason to “sell you”. I can tell you this, it is scary. There is a lot of miss information out there. There is small manufacturers, large ones that self brand, then have singular brands just for large retailers and then the models, on and on and on. Also with the ability to say “Organic Cotton” yet it only had a partial amount in the cover and no where else in the mattress makes things difficult. IT IS very confusing. My suggestion is if you are looking at a $4000.00 spend is to look to a manufacturer that uses natural materials to construct mattress that is not glued together. So, a hand tufted mattress that is made with wool, cotton, silk fibers and either a solid latex (100% natural latex) or individual pocket coil core. For $4000.00 at retail that is attainable and will provide you with moisture and temperature control as well as a high quality product that will last a long time. Good Luck.
Kate September 10, 2017 at 9:26 am ReplyDo you know what happened to Schfimann? mine is 28 years old and it’s the best mattress I ever had. Thanks.
Anna October 30, 2016 at 10:59 am ReplyWe bought the Sterns brand at Macy’s and didn’t have a good experience…the bed on the floor felt a lot different than the one that was delivered. We were told it was because all the shoppers had broken in the show floor model. It took some nagging but we were able to exchange the bed for a softer one. Unfortunately that one hasn’t held up to the extent that we filled a warrant claim. The foam padding compressed a lot in place so we have slumps and hills over the king size bed. Sterns and Macy’s were both great with the warranty claim though.
Robert November 1, 2016 at 1:54 am ReplyWe bought a Stearns and Foster and found it to be overpriced and the mattress was terrible.
Michele November 4, 2016 at 8:17 pm ReplyStay away from sterns and foster – they are the worst,, Had one that failed in 3 years and we were dumb enough to buy another one that the salesperson told us would be different. This one is less than 4 years old and I have the worst back pain from it and we are out shopping for a new bed again. Forget addressing anything under the warranty – it needs to be sagging an inch and a half without you being on it! The worst!!
Rebecca Shepler November 11, 2016 at 1:58 am ReplyBought a Stearns and Foster latex at Macy’s 3 years ago. After 1 year it started dipping on sides with hump in the center. Needed to be 1 1/4″ dip to get a replacement. It was a little less than that plus,attached post card was removed from maytress end so it voided all warranties. Never again!
Janett November 16, 2016 at 3:43 pm ReplyWe have had a Stearms and Foster for 17 years and still comfortable. We turn it twice a year
DeAnne Schumacher December 11, 2017 at 1:15 am ReplyYou cannot turn most mattresses anymore as they are only usable on one side now. Anything made now is lacking the quality of years gone by.
Aj November 28, 2016 at 1:10 pm ReplyWhat ever do not buy a bed fromm sears there warrant is just a.lie
Valencia Dozier December 8, 2016 at 9:42 am ReplyI bought a Sterns Foster mattress and It didn’t hold up to its name. 8 month after purchasing the mattress it started to creek and make all kinds of noises.
Lou December 10, 2016 at 12:31 pm ReplyMy husband & I are about to replace our beloved S&F mattress. Best mattress I have ever had. Great quality. Do not think you would be disappointed.
MR, KnowitAll December 14, 2016 at 12:24 am ReplyS&F has always been an expensive brand but also a High quality brand make sure you have and comfort exchange policy with who ever your buying it from just encase month later it is too firm or too soft , however from a quality stand point S&F should be a great mattress for you
CJ August 1, 2017 at 6:50 pm ReplyWho are you? I am looking for a mattress and I am scared to buy one. My last purchase was a heavenly bed from Nordstrom. There is a crater now on one side of it. We have had it a while, but mattresses just used to last longer.
Tamera December 21, 2016 at 10:03 am ReplyWe have a Stern’s and Foster…It has lasted 7 years, but needs to be replaced. It has huge body impressions and both my husband and I are having severe back and neck pain. Also the box spring totally failed…It actually broke. It’s not like we bounced on our bed we only slept in it. It was comfortable while it lasted, but I don’t think it was worth the price.
Lynne Simmons December 21, 2016 at 10:45 am ReplySealy is their parent company, if that means anything to you. Personally, I have not had good experiences with Sealy anything. Fear is a factor for me also because I am looking around. They don’t make mattresses with the same longevity anymore. Any mattress any brand seems to have just as many bad reviews as good. I’m begining to look at if it lasts me 7 yrs, that’ll be average. Price wise, if it lasts 7 yrs, can I live with that? Also, mattresses with pillowtops. The pillowtop compresses and you are uncomfortable, blaming the mattress. I’m considering buying a firmer one and adding my own topper. When the topper condenses or wears out, change IT and not the whole mattress. It’s a shame you need to think that way to get your money’s worth out of an expensive item.
Val December 26, 2016 at 11:36 pm ReplyI remember researching them about a year and a half ago, and if I recall correctly, they are a total rip off, and have the same problems (sagging, not honoring warranties, etc.) that others have complained about. Do a google search on them for consumer complaints and see what others say about them.
JK December 27, 2016 at 8:21 pm ReplyI have just bought my self a Sterns and Foster Estate. I had to have them pick it up as the manufacturer rep. determined the pillow top did not flatten out once delivered. I was rolling to the middle. They brought another out and the same thing is occuring. I paid $1,349.99 and that was just the mattress not the box spring or frame. They are once again sending out a rep. and this time I’m scared to ask for another one. I’m referring to consumer report this time.
Clovis January 1, 2017 at 12:07 am ReplyHi Janet, I bought a Sterns & Foster bed two years ago. The first few months was good, then it slowly got worse. After a year I started having back pain and was sleeping in a rut. It sunk in really bad where we slept. We are currently still having problems trying to get a settlement from the mattress store. We paid over $2500 for the bed and we feel like we wasted our money. I will not buy a Sterns & Foster again. I am looking for a new bed, but don’t have a clue what to buy? I hope you did’t buy it?
Alexa January 3, 2017 at 10:02 pm ReplyBoth myself and my parents bought Sterns and Foster. Both mattresses had to be replaced twice within 2 years due to severe sagging. I don’t recommend. Not worth the price or the headache.
Tanya January 7, 2017 at 3:02 pm ReplySterns and Foster is one of the original companies to make mattresses ! They are know for the quality . We have had our Sterns and Foster pillow type mattress for 20 years and is just now dipping- definitely time for a new one!!
Rick January 18, 2017 at 10:16 am ReplyDo not pay over 2,000 for a high quality queen sized set. It is unnecessary, since bedding can only be of a high quality and there isn’t any other system that can support any better than high density foam and good springs under it. If you are looking for a visco-elastic (Temperpedic) mattress – this can run in to even more but that name brand is way overpriced. Try the Eco-sense for visco-elastic and a good off name brand for spring based.
Gerry January 18, 2017 at 8:27 pm ReplyS&F used to make dynamite beds but no longer. My wife and I had a queen for 20+ years and sired 5 kids on that one! 🙂 But the ratings nowadays are not very good. Keep doing research. I’m favoring memory foam beds now as I’ve owned 5″ memory foam toppers on my spring mattresses for years now and really like the feel and support.
Hughes January 28, 2017 at 12:09 pm ReplyI was going to get one, but it had wool in the material of the bed. I’m allergic to it so I moved on. No idea how the bed would had held up, since I could not buy it due to the wool issue.
cindy January 30, 2017 at 11:24 am ReplyI have Sterns and Foster Hybrid, Too soft for me. Killed my hips and my husbands as well.
susan January 30, 2017 at 7:12 pm ReplyI don’t know if you have bought a mattress yet but I am having so many problems with a Stearns and foster mattress and Mattress Firm and Stearns and Foster just keep pointing the finger at each other for who is responsible to replace it because it is still under warranty. Stay away, on the stearns and foster website there a million bad reviews
Kate February 2, 2017 at 9:21 pm ReplyDo not do it. Worst mistake we ever made. Started to fail after 6 months. Didn’t honor warranty even though the mattress folds in half.
Tom February 4, 2017 at 6:10 pm ReplyLeave, don’t buy it. We did and are now stuck with a bed we can’t use……. The store hides behind it’s “policy” and is no help and the Sterns and Foster people say there is nothing wrong with it, but are not willing to look at it. So as a consumer we are stuck with a $2,000 mattress we can’t use !!! Great deal…..
Lois February 7, 2017 at 9:59 am ReplyWe just threw out or Sterns & Foster hybrid. It had been wallowed out in the middle for over a year. Had it for not quite 7 years. We’re looking a Talalay latex for the new mattress.
Dee February 14, 2017 at 9:49 pm ReplyI bought a Stearns and Foster twin mattress from Sleepy’s years ago. The damn thing sagged in the middle after 3 mos. I went through mattresses and had to pay each time they brought a new one. I hate it. Now looking for a new mattress. Have a platform bed with a mattress on it now. Husband bought me a 6″ foam topper. In the beginning it was real firm. Now not so much. Have had 3 back surgeries and need a mattress that will stay firm especially under the hip area. I wish you luck in your quest.
Sue Dauber February 18, 2017 at 4:50 pm ReplyResearch the reviews on Stearns and Foster. I was considering one also until I read the reviews which are not good.
Gail February 23, 2017 at 4:29 am ReplyWe bought a Sterns and Foster bed and it is sagging after 6 months of use. It is not worth the money.
Bill February 26, 2017 at 4:48 pm ReplyWe purchased one many years ago from Sleep Country and loved it for years, but now we are getting pains and looking for a replacement. Sleep Country stopped selling these beds as the quality has dropped with many complaints, so be very careful with this brand. They are also not inexpensive to purchase.
Steven Zweig March 2, 2017 at 1:14 pm ReplyThe mattress from Sterns and Foster that I bought ($2000) is a piece of junk. It sags under any weight (even my cat). I pulled off the tags because they are so annoying. I was told by the inspection guy that the warranty was void since the tags were gone.
Sandy Williams March 3, 2017 at 11:08 am ReplyI am also looking at a Sterns and Foster hybrid and would also like some input.
Kath B August 11, 2017 at 7:46 am ReplyDo not buy Stearns and Foster! I upgraded (additional $500) from a sagging Serta to a Stearns and Foster… and it sagged faster than the Serta. Within 6 months of purchase! These mattresses cost us in the range of $2,200 to $2,400. Whatever happened to the long-term mattresses I had while growing up? Very sad. NO ONE should have to pay that when they say the mattresses only have a lifespan of 5-8 years. Who can afford to keep replacing mattresses in their lifetime? My husband and I purchased an iComfort two years ago with no sagging yet… Note: Always ask around for good customer service.
Allie March 9, 2017 at 8:02 pm ReplyMy luxury Stearns & Foster makes me feel like I’m stuck in a mattress taco. It kills my back and is extremely lumpy. Not worth the $$$ ESP after having it for 4-5 years
Debbie Lewis March 18, 2017 at 6:40 am ReplyI hate my Sterns and Foster. It started sinking before I had it 1 yr. The company never showed up to look at it after several attempts. I am now having to go shopping today for a new mattress. $2000.00 down the drain!
Karen March 30, 2017 at 11:43 pm ReplyMy Sterns & Foster is top of the line ($4500 new) and only two years old. It’s sagging already! I’m small & sleep alone. My prior mattress (Sealy) lasted around 10 years & cost probably half the money. Oh, I miss that mattress!! My experience is that S&F is all hype & a terrible purchase. ☹️
Kristina March 31, 2017 at 10:52 pm ReplyI had one for 10 years and loved it. I regret giving it away and buying another bed that I don’t like. UGHHHH…
Paul April 4, 2017 at 2:32 pm ReplyDo not buy S & F mattresses. Within the first 30-60 days, ours had sagging. A rep came out and found excessive sagging. They replaced with another mattress that was not the same model, but supposedly better. Within 4 months that mattress started to have the same issues. Store closed down and S & F would not honor my warranty since I didn’t buy the 2nd mattress. My receipt did not match the new mattress the store brought to me. Overpriced and under-delivered.
Alaina April 18, 2017 at 4:26 am ReplyPass on them. Ours cratered really quickly, which is the reason why I’m looking at this site. It’s about 6 years old.
Deb May 25, 2017 at 8:51 am ReplyAfter a year it is sinking and hurting my back and hips also my husbands. Same thing is happening to my daughters, she bought hers about a month before us. We are not heavy people below average.
Linda May 30, 2017 at 4:31 am ReplyWe purchased a Sterns and Foster and within 2 years it slumped. I called the manufacturer and was told the slump had to be 7″ or more for them to do anything. 7″ is like a ditch in your mattress. Our slump measured 3″. It was an awful bed and we paid a lot of money for it. Never again will I buy a Sterns and Foster.
Karen June 1, 2017 at 10:57 am ReplyBought a full-sized Stearns & Foster 5 years ago – it was over $1500 at that time. The bed sagged in the center within 6 months, but S&F refused to cover under its warranty. They said up to 1.5″ depression was normal wear and not covered under warranty.Avoid this company; they sell over-priced mattresses that are no better than a decent Serta or Sealy.
J. Uplinger June 1, 2017 at 1:50 pm ReplyWe bought a Stearns and Foster hybrid mattress and my husband liked it, but I am a small person and the pompoms used to secure the layers woke me up. I felt as if I was being poked. We did return the mattress.
alice June 13, 2017 at 3:17 pm ReplyI purchased a Stearns and Foster from JCPenney and it was expensive. I woke in the morning with every muscle in my body hurting as it was so hard. I have taken to sleeping on the couch. I plan to seek another mattress. It was rated 4.5 stars.
Olive June 18, 2017 at 2:45 pm ReplyI bought a Stearns and Foster. The bed collapsed within a year. The manufacturer came out since I had their warranty, but they stated the damage was not covered; I will never buy anything from Sealy ever again (since they were the maker).
K June 18, 2017 at 3:43 pm ReplyHi… I have a Stearns & Foster from the bought-out Sleepy’s. After 3 months I had to put a foam cover on top of the mattress… which already had a pillow top. The mattress is still very uncomfortable… and it’s only maybe 3 years old. I had a Sleepy’s rep come to the house inspect the bed… A week or so later I was informed by mail, not a phone call, that nothing was wrong with the mattress. I told Sleepy’s to sleep on my mattress. They declined. I am currently looking for a new mattress. I am being very careful and doing LOTS of research before buying a new mattress. Good luck!
Janet July 11, 2017 at 8:36 am ReplyI bought a Stearns and Foster. It is the worst mattress ever. All lumpy, but the dents are not deep enough for a replacement. It does have a beautiful cover!
Meredith December 11, 2017 at 8:15 pm ReplyHi Janet. Sterling and Foster is basically a Sealy, they’re owned by the same company.
Sharon Kettler October 5, 2016 at 8:39 pm ReplyI had a King Koil for over ten years was the best mattress ever. My husband was in a bad car accident and we went to a sleep number that the head could raise to help him sleep . Worst bed ever bought in my life. I am going back to a King Koil.
DOUGLAS BUCHAN October 9, 2016 at 9:38 am ReplyLooking to buy a new mattress. thanks to all for your input. I will avoid Mattress Firm and Sears and look closely at all warrenties.DB fort lauderdale
MR, KnowitAll December 14, 2016 at 12:22 am ReplyMattress Firm is a quality company do not take one persons opinion they actually have great ratings !
Nicole February 6, 2017 at 5:07 pm ReplyWhat did you end up with, and why did you decide to avoid Mattress Firm? I am in the market for a new mattress and find it all very confusing!
Augusto Martinez February 28, 2017 at 4:07 pm ReplyMattress Firm is the worst for after-sales. They state on their web page that once you file a claim (for Vendor inspection), they will call you in 1 to 2 days for an inspector’s appointment. They called me after 8 days, once my lawyer called them. The mattress Sealy Sedgebrooke King Size ($1,700) had only 150 nights and a large bump appear in the middle. After the inspection, Mattress Firm concluded that the mattress does not have any indentation, so I will not receive any credit, because the mattress does not show any defects by the manufacturer´s standards and I can do another warranty claim in 90 days. Now, I have to buy another mattress for another vendor, that does take care of its customers.
Georgette Couch May 12, 2017 at 3:20 pm ReplyYou sound just like me. I hate Sears and will never set foot in their dame store again. I bought a Kenmore dishwasher and it is a lemon for sure. Same thing for me, the customer service is a joke. They would not come out and see why there is a film over my top rack. I have used every type of cleaner and the gel and the powders all block it. It is the same with all brands. I called and cried and cussed and yelled they said they would come and never have. I hope they lose their ass. We are not the only ones who have complained. Their car center will cheat you and tell you you need something when you don’t. They lost me as a customer and I lost $700. 00 on what they say was a great washer. My Whirlpool dishwasher cleaned everything beautifully. I never had a problem with it. Had it 18 years before it stopped. Got it from Lowe’s Hardware.
Gwendola Chatman June 22, 2017 at 1:33 pm ReplyI will never buy from Mattress Firm again. I have spent thousands on mattresses from there, and they are not comfortable and sink within a year.
Rexanne October 13, 2016 at 9:20 pm ReplyNever, never buy a mattress from Sears!!! Within 3 months of purchasing a mattress from them, a Serta (never buy a Serta) it began to slump on my side and my husbands side. We are not big people, I weigh 120 and my husband weighs 150. Did all the jumping over backwards to do all that was asked by Sears, pictures, red yard across bed, etc. Sears came back and said the warranty was void because we did not have a leg support under the middle bed frame support. We had a mattress on that same frame for 20 years and it had just started to sink. When we bought the mattress, we were told we needed the box springs with the mattress or they would not warranty the bed. Guess the Serta box springs were not good!!! Sears does not honor their warranty and the local store in Albuquerque would not even talk to us!!!! Will never step foot in another Sears!!!
larry weber November 9, 2016 at 3:59 pm Replybought a serta matt. and it also slumped, a pillow top, got another serta hybrid, within a few months it also slumped, could not get comfortable on it, going back to a 30 year old matteress that is perfect yet. will not get a pillow top or serta again.
Fran November 16, 2016 at 5:26 pm ReplySame thing happened with a Sealy Posturpedic Santa Ana Firm mattress bought at Sleepy’s bought in February 2015.
jack gilbert November 24, 2016 at 8:40 am Replycall the president of sear’s, yes the president, and tell him/her your problem, ASK FOR A REFUND////don’t raise your voice, tell him/her that you are not happy with the product, give the salesman’s name and store number, TELL THE PRESIDENT PROMISES THE SALESMAN MADE TO YOU.MAY TAKE A FEW CALLS, always ask for the persons name, employee number, write it downif your city has a TV consumers advicate, contact the TV station to give you displeasure on the product…
Helena Louzonis November 27, 2016 at 8:30 am ReplyWrite to Sears tower… that was how I got an issue resolved. Also I will never shop there again ever.
James Richardson December 6, 2016 at 8:08 pm ReplySame experience same store Sertai. comfort from Sears ,failure started within 3 months same BS from Sears ,first inspection we never got the results .second inspection,no results .third go around Sears said they had changed inspection co. and they would get back,they did by form letter telling me take pictures with string pulled across and send to them.After 1 year I gave up .I am 74 yrs. old and hope to see the day that Sears closes its doors as they don’t even come close to being the fine store they were in the 60 70 80s
Leo August 9, 2017 at 10:30 pm ReplyThe string across the bed and the photos method are a scam. Bad mattresses pass a static test and warranties using this method are a scam. I had an inspector notice puckering across the foot of my mattress, and he said it was faulty construction. The company did not agree with him. It doesn’t matter what mattress you purchase, they all have the same approach for sags and humps. No shame. They probably all go to church on Sunday, then go straight to the store.
Rob October 17, 2017 at 5:51 am ReplyI am from Canada and your wish is coming true. Sears just declared bankruptcy and is selling all their stock. What more can you ask for.
MR, KnowitAll December 14, 2016 at 12:21 am ReplySo you made a purchase did not do your homework and have a full understanding of the warranty and what it would require to validate that warranty and it is clearly the store and the manufactures fault for your dissatisfaction ??In my opinion this is 65% your fault for not doing your home work first.
TR Thompson August 2, 2017 at 5:50 am ReplyMr. Knowitall, instead of doing the “neener-neener” thing, why don’t you be a good guy and share? You could be kind and share what mattress your research led you to purchase.
Bethany December 14, 2016 at 2:09 pm ReplySears is horrible, we are having the same issue with them. The worst, most unaccommodating customer service I’ve ever experienced. I’ll never purchase anything from them again.
jim lever December 18, 2016 at 3:05 pm ReplyHave had the same experience with Sears. Company is inndeep trouble and may not survive. I suggest you file a claim in small claims court. All products are held to a standard of “warranty of fair merchantability” which simply means that a product must be suitable for its intended purpose. Obviously, a mattress that breaks down within a couple of months violates that standard. Good luck!
Beatstick December 18, 2016 at 4:53 pm ReplyIt’s not Sears’ fault that you won’t follow instructions.
Sheila DeVore January 7, 2017 at 8:43 pm ReplyI am having the same issue with a Beautyrest Black with Sleep Train same issue a hole on my side of the bed about 2 ft around where my feet lay. I’m 5’8″ 160 & my husband is 5’11” 190 can’t flip the mattress you can only swivel it around. It ends up behind his shoulders & neck. Our box spring is flat as a pancake no dents or issues but there sayingit was not supported correctly. We have 3 metal bars with a 4×4 post in the middle of the frame with 2 metal railings on each side. They are saying because I don’t have 6 total legs with the post in the middle its not supported correctly so it voids the warranty. But the frame & the box spring are totally flat it supposedly caused a 2 ft dent where my feet are. Never buy a bed from Sleep Train who are now being purchased by Sleep’s.
Rachel Clark January 14, 2017 at 7:57 am ReplyWe bought a Serta from a furniture store and we are having the same problem. My husband and I weight 100lbs and 160lbs and the bed has sags regardless of rotating every 6 months as recommended. The mattress is only 1.5 years old. Did you ever find a mattress you liked; we are scared to make another purchase because this is our second “bad” Serta; the first one was deemed defective. Thanks!
Korey January 14, 2017 at 10:09 pm ReplyI agree with the above review. Boise Sears is terrible, the sales associate won’t return phone calls and conveniently goes on break or busy when calling. Purchased Sealy posturepedic, tried returning on the fourth day. Told to wait 30 days. Called customer service, online chat, store return….extremely difficult. I purchased two leola cushion firm, both beds feel differently and have different weight to the mattress. You get charged a delivery fee to exchange on both ends. So annoyed with Sears I canceled my fridge and dishwasher order. No commission now!
Hughes January 28, 2017 at 12:07 pm ReplyI had the same problem, except I had the 3rd leg and it still created a huge hole in the bed. Sears was horrible to deal with, so disappointed!!!
Teri L. Clark February 1, 2017 at 11:05 pm ReplyYou’re kidding me! Sears is KNOWN for their liberal return policy! I would take it to the media for sure if I were you, plus calling the Consumer Protection Agency on them. That’s BS. Good luck.
Michael Cheeks February 3, 2017 at 9:56 am ReplyThis is just another example of why Sears will soon just be a footnote of failed once great retailers. From “Satisfaction Guaranteed” to Shopper Beware !
Donna February 10, 2017 at 4:23 pm ReplyWe bought 2 Serta mattresses and they were both horrible. Never will I buy one again!
Time Foranewbed February 21, 2017 at 9:27 pm ReplyThank you for sharing. I was going to get an estimate, but I think I will leave Sears and Serta out of the purchase decision.
Tim February 23, 2017 at 12:00 am ReplyI would complain to FTC. It is common for some Sears stores to make things up.
ellen kivler February 28, 2017 at 11:14 am ReplyI had the same problem with the Sealy from Sears. It started sagging within 6 months and I weigh a whole 120 and sleep alone. Total garbage. Sears must get rejects from companies.
Brenda March 12, 2017 at 11:55 am ReplyAgreed! I have been sleeping on a couch for a year now since Serta has us jumping through hoops to get us another mattress. I think they are purposely trying to go over the time frame, however, I have started this claim over a year ago. I will never buy a mattress from Serta or from Sleepys. I’m in NY and crippled from crappy mattresses. Too bad Sterns and Foster sold out. My parent’s mattress from 40 years ago is still supper firm and comfy!. I bought a Sterns and Foster and now they are crap too. Also, I will never be talked into a non-flip mattress again. One where there is nothing on one side.
Sam April 22, 2017 at 1:28 am ReplyI purchased a mattress from Sears also but another mainstream brand. It sounds like the same scenario. I sued Simmons in small claims. They never even called to negotiate nor show up, thus I won a default judgment. Just happened so haven’t been paid yet.
LS May 20, 2017 at 10:34 am ReplyWe had the same experience and the salesperson lied about the time frame to return the mattress. What a nightmare!!!! Our Sears is located in Stuart, FL.
DY May 20, 2017 at 4:09 pm ReplyI also had a terrible experience with Sears. They replaced the bed I bought, but the second one sagged also. No more Sears to worry about!
Bill Courtland May 22, 2017 at 9:45 pm ReplySounds like Serra & Sears need to find a better class of customers.What are the specifics of why they did not honor their warranty? Were the instructions for the installation clear? Did they install the mattress? Which model/line of mattress was it. How long was the warranty?
Carol ann Gearey May 31, 2017 at 4:34 am ReplyI hate Serta as well. I paid a lot of money, then changed my first one to pay more for another, and I still don’t sleep well. I’m looking for another brand. The cushion is also clumping, so I will have to call customer service again. Not good, don’t waste your money.
E June 10, 2017 at 6:10 pm ReplyI’m on my 3rd Serta due to the mattress breaking down!! 3 months. 3 months. And my latest I’ve had for a month and it’s started. Stupid warranty rules. Horrible mattress.I agree. DONT BUY A SERTA! They won’t last. I wish I had the $$ to buy a different brand!
Bill Ward July 1, 2017 at 6:09 pm ReplyI made it a rule years ago to never buy anything from Sears. But especially now, they will be out of business by the end of the year, per business reviews. They’ve closed all their stores (except outlet stores) in the Tampa Bay area.
Ernie October 27, 2016 at 7:17 am ReplyIs the Hampton & Rhodes Aruba 14″ Gel Memory Foam Pillow Top Mattress a quality mattress?
Tommye tonneson March 8, 2017 at 1:29 pm ReplyI would ever recommend a Craftmatic Mattress! I have cried ever since the first day I slept on mine. My back has ached every morning since January 2016. I called the first morning and said they need to come to pick it up. They said that it would cost me $500 for a pickup. They did not try to discuss another mattress and there was no attempt to fix the problem. I cringe when I see their commercials on TV because I know they are lying. I am so unhappy! I was so stupid to not pursue it more. I am so sad and I hope that no one else has the experience I had!!!
Deb Baseler November 4, 2016 at 11:59 am ReplyWe purchased the sleep number air bed and it’s awesome with a 20 year warranty. We’ve had it for 12 and it’s still going strong. Why are these not rated?
Susan Dunn November 5, 2016 at 1:57 pm ReplyHas anyone tried the Serta Spruce Hollow firm mattress?? In the market for new mattress and was wondering about this one?
kellea November 9, 2016 at 8:03 pm ReplyIm looking to buy a queen size mattress. Does anyone have any recommendations of a satisfactory mattress I could buy? So far I see negative comments for all mattresses. Please help me choose a great mattress! Thank you.
Barbie November 17, 2016 at 10:26 am ReplyThank you all for your comments. I hate shopping, and I was feeling pretty frustrated about what to choose and how to make a choice I would be happy with. Now I have a pretty good idea where to shop and where not to shop, and a good idea about researching materials. What’s more there is a manufacturer in the area. Thanks for Best Mattress Brand.org
Harley November 18, 2016 at 12:15 pm ReplyWhy hasn’t the consumer affairs gotten involved with tempurpedic? I have been told that they will not supply a store that discounts their products so every store is exactly the same price – call price fixing. All of the stores are in agreement to sell at the same price.I would look at, and I am looking at, other products that don’t have that policy. I like the fact that Amerisleep has a local charity pick up a mattress that you do not want rather than returning it within the “satisfaction ” trial time window.
kathleen November 21, 2016 at 7:15 am ReplyI need to purchase a mattress for my 92 year Mother who visits me 6 months out of the year. She does not like firm. With Black Friday deals upon us, what are you recommendations for a mattress under $600.00? Thank you
jjc943 November 24, 2016 at 8:05 am ReplyAnyone have experience with Tuft and Needle mattress company?
jack gilbert November 24, 2016 at 9:02 am Replyannnd don’t buy Eathan Allen mattresses, after 6 months my mattresses started to say, they replaced it, 6 mos later, same thing, it started to sag, EA gets it matteresses from Kingsdown, stay away from eathan allen/kingsdownnotes and info:Eathan Allen customer service 651-773-7060 Eathan Allen Chairman, President, CEO, FAROOQ KATHWARI HE MAKES 4.5M per year home phone is 518-828-1356 in Hudson New Yorkmake sure you get the BLACK brochers that tells you the limited warranty provissions, read it before you make any purchase..
Liz Richards November 27, 2016 at 7:54 am ReplyWOW! soooo can anyone recomend a mattress they have been happy with for some years? I need to buy one have about $800.00… Hear you cant use heated blanket on any kind of foam beds, so there out… I just bought a $1500.00 90 days ago, at Mattress Firm, the pillow top is bunched up on the side I sleep…no more Mattress Firm for me ..
dan dee November 27, 2016 at 1:56 pm ReplyWe have just purchased a beautyrest from sleep train for in the neighborhood of $6k it’s a split king and has the “0” gravity option on the adjustable system. It felt like I was on my chiropractor’s table … If we are going to spend that kind of money then it’s nice to get a full education from your sales associate and at sleep train they seemed to know what they are talking about. Everything they say and promise sounds great. I can not find one complaint about their service. To conduct our due diligence I and my wife are going to costco today to price check as we have NEVER had a problem returning anything no matter when we bought it. ANY THOUGHTS anyone? BTW: I am a Parkinson’s sufferer and my back is too sensitive to even describe. If this “FIRM” mattress we bought sags I’ll go nuts. A sagging bed means I sleep on the couch because I can at least push myself off the couch but I can not not get myself out of a rut when lying in a collapsed mattress.
Stephanie Ortiz November 28, 2016 at 6:47 am ReplyI have a Jamieson Aphrodite. It came from Bacon’s in Florida. the salesperson said it was one of the “BEST”. What a joke. I never heard of this brand. For the second time, I am having the store come to my home to measure it. It has to be 1 1/2 inches in sag. It was only 1 inch the first time. I had them here after 1 year. It started to sag after 2 months. It was not cheap. It is a queen size . I am convinced that when one sleeps on one side and the other sleeps on the other side, there will always be a mound in the center where no one sleeps. The answer is twin beds. LOL….My husband suffers with a bad back and fell off the mattress onto the floor as the side is very rounded. The seam is not even where it should be.
Janyce Lee November 28, 2016 at 7:48 am ReplyI hate the orthopedic mattress we bought at Original Mattress Factory and called the company to ask for help after only a few nights. My husband can’t sleep in it and has to move to his recliner after a few hours because of horrible back spasms when he tries to lay down on it. I didn’t have health issues but now suffer with such horrible back pain that I can’t stand up straight for 20 minutes after getting up. The hip, neck and back pain last for hours. The manager explained that the satisfaction guarantee means that I can come back in and spend another $600 to $1500 on top of the $1300 I paid to trade for another mattress. How is that a guarantee of satisfaction? The manager was very cold and uncaring about the suffering their bed is causing. The whole basis for their sales is that their springs are made of heavier gauge wire and won’t sag. What they don’t tell you is that these powerful springs won’t allow the bed to adjust to your body…..which means pressure points like the shoulders and hip are impacted while the neck and small of the back or waist are not supported…..an awful design. I made a mistake dealing with this company and will have to spend at least $1000 for a new mattress part (will keep the box springs) but I will NOT be spending my money with Original Mattress Factory. I’ve only had this for 1 month and got NOTHING but MISERY for my money. I’m angry and disappointed that there seems to be no recourse for this kind of awful customer experience.
Joannie November 29, 2016 at 9:48 am ReplyLooking for a good, firm mattress.I Amin Woodstock, GA. Any suggestions?
Jill November 30, 2016 at 6:38 pm ReplyMattress Firm stinks….I agree with all who posted comments regarding warranty. My mattress was just a year old and had indents on each side of the mattress. I went through the sending of photos, paid to have the mattress looked at, etc. The corporate office told me that I had purchased the mattress at a franchise so the warranty didn’t have to be honored by corporate…of course the franchisee didn’t want to honor the warranty either.
paid too much for my pain December 1, 2016 at 11:45 am ReplyI have a New Englander that sags a lot and you feel stuck. It was also hot. I had called the company where I bought it and I was supposed to do the board test. Just like other remarks. its not sagging so much when you’re not in it. Anyway I want a new mattress. Does anybody know of a good place to purchase around Farmington, MO?
Judy December 5, 2016 at 9:38 am ReplyHas anyone ever bought a Aireloom brand mattress? It is very comfortable in the store but very expensive and concerned about long term durability and sagging in the king size.
Patricia December 10, 2016 at 9:37 am ReplyWe bought a off name that was built for matterss firm ! Before 60 days there where two shagging plac s on the bed one where my husband sleeps and mine , good thing we are over wheight , stopped I to Mattress Firm and our salesman told us it is normal and you will see a 1to 1 -1/2 inch drop in this bed ,. I have bought lots of matterss in my life no one ever told me about it dropping like this one ???????????! What will this look like in a year, right now , when you make the bed up it shows two places lower than the middle ???. The name is HAMPTON & RHODES fossil FND King Reg Prime . And the box spring is a king Hampton Rhodes Fossilfnd King Reg frame , They said I could come and pick out something else , but there would be a charge , Why when is a warranty problem,,, so I have to pay a fee for there crappy product. !!!!!!!!☹️☹️ Tell me why I should trust this company and get another mattress there ?????????????????? , I am ready just to go someplace else ,, but they will keep 149.00 for returne . It might be more for return to stock and a delivery fee !!!!! Do not know what to do ???????
Laura December 13, 2016 at 5:44 pm ReplyHow is Rooms to Go or City Furniture for mattresses? Does Mattress Firm carry inferior mattresses? I can’t figure out how you are to tell what mattresses are going to hold up and particularly not sag in the middle, no matter who you buy a name brand from.
Dianne December 21, 2016 at 5:04 pm ReplyLooking for the plushest most reasonable king size hybrid. Any thoughts?
Nicole January 8, 2017 at 9:03 am ReplyI live in a rural area so I basically have to either buy online or drive hundreds of miles to buy a mattress. I slept on a friend’s Sleep Number once and it was awesome, but there are so many models to choose from, I have no idea where to start. I need something that is supportive, but soft. I wake up sore every morning from a mattress that is too firm. I have arthritis from head to toe. Any suggestions?
Dee January 17, 2017 at 7:11 pm ReplyHas anyone brought a Legions Mattress from Badcock Furniture? If you have how do you rate it?
J. August 27, 2017 at 2:53 pm ReplyYes, I have it (plush) and I really like it! I have had it now for about a year. No sagging so far and is holding up great. I use just the mattress on a slatted platform frame and so far, so good. I had an Aireloom before ($2K) and would wake up daily with back and neck pain but I wasn’t sure it was the mattress. It eventually sagged so badly that I had to get a new one. Apparently, it WAS the old fashioned coil mattress.
Janet Coutts January 24, 2017 at 6:26 pm ReplyI bought a Bed Boss mattress for my adjustable bed about 3 years ago and it is so uncomfortable, that I must replace it soon. After several months of use, under a year, I contacted the manufacturer about this problem and they were supposed to come out, but never did. I wake up every morning with a sore back and can honestly say I have never had a good night’s sleep since I purchased it.
Jan January 27, 2017 at 9:20 pm ReplyGreat advice to review all mattress options AND use Consumer Reports as the basis for mattress research. My mattress research also unveiled how mattress companies contact retailers to make mattresses for them with different specifications and mattress names…so as to confuse the mattress consumer and make comparison VERY difficult. The mattress industry is quite huge and has lots of profit. That is why there are so many stores offering mattresses. Hmmmm….is this good or bad or is this why America is so successful?
Gret January 31, 2017 at 4:07 pm ReplyHelp! Memory Foam now gone. Aches and pains! Got a good night’s sleep on a Serta in a hotel/casino! What should I buy?
RUDY R LOVE January 31, 2017 at 9:51 pm ReplyI have had my mattress for five years it took me a while to get used to it every day i awakened with back and side pains for a short while by sleeping On an angle of the mattress now it don’t matter how I sleep on the bed,however I’m looking for a very good whatever firmness of a mattress I should get….Thanks
Michelle February 1, 2017 at 9:26 pm ReplyBought a Westin heavenly bed from Nordstrom and less than a year later it has major sagging and I can’t get anyone from Simmons to even respond to warranty inquiries. Won’t ever buy a Simmons again.
zippy February 5, 2017 at 9:27 am ReplyAfter loosing a bunch of money to various mattress retailers I switched how I go about shopping for a new mattress: Step 1: I request written copies of all warranty and store return and exchange policies, I take them home and read them thoroughly. If the written store policies don’t match my expectations I don’t go back to shop their mattress. Most important to me is the number of nights for an in-home sleep trial where I can return the mattress for 100% refund and walk away. I’ve found most brick and mortar stores will NOT offer a 100% refund and will only offer an “in store credit” for another purchase. If they couldn’t get you into the correct mattress the first time what are the odds they will do it correctly the second time? The next logical question becomes what is the length of the second in-home sleep trial and 100% refund period? What about the 3rd or 4th, etc. if it comes to that? Remember NOTHING the salesperson tells you verbally matters, what matters is what they state in writing. Even then if you have a warranty problem down the road it will be an uphill battle with just about every brick and mortar store. Step2: Never, ever purchase a mattress the same day. Get the salesperson email and exchange several messages discussing your needs and get their product recommendation in writing. Save a copy of the email for “warranty of merchantability” (go ahead and look this term up). Step3: If possible pay with a credit card that either extends the warranty for free or which will adequately protect you if any kind of product dispute should arise. Hand write on your sales order that everything purchased must be delivered in factory packaging with no tags removed. This isn’t fool proof for unscrupulous merchants, but a mattress with no tags and no packaging may very well be a return from another customer being sold as new to you. Step4: Delivery. Do not accept product that does not appear to be brand new, in original packaging, with all tags in place. Inspect all sides of each piece for damage. After product is in place double-check top surface is smooth, flat, and level across entire surface. There should not be any dips, sagging, lumpy, or unevenness to a brand new product. If not reject it right then and there. Step5: Expect that it might take a few nights to adjust to the new mattress. Within about a week or so you should know if this is the mattress for you or not. If not, keep an eye on the calendar because some dealers will require you to sleep a minimum number of nights before requesting a return. However, do not forget that you also have a maximum number of nights under which you can make a return. Don’t forget and let the clock run out on you!
Tinsley Preston February 9, 2017 at 8:32 am ReplyWe bought an Englander Basin Park Resort Edition, Basin is the key word. A basin where we sleep appeared within 3 months. Now it is 1.5 inches deep and we have rotated the mattress as suggested.I attempted to add photos, but it would not allow.
Heidi August 10, 2017 at 3:13 am ReplyI also bought an Englander Mattress, biggest mistake ever! After two months, my husband was lying in a hole. I was lying in a hole. And we had a big hump in the middle. I went back to the store. The lady there told me Englander told her that the mattresses had bad coils in them. I asked her why she did not call her customers to let them know that the mattress had defects. Her answer: Englander told her not to. I picked a different Englander mattress. Two months later, I am going through the same thing. To make a long story short: I got screwed! I just went and bought a Serta iComfort hybrid, and I am hoping for the best!!
Victor February 10, 2017 at 2:32 am ReplyMemory foam mattress is the only way to go. Will never ever go back to a box spring mattress. Check Sam’s club or Costco. Costco has an excellent return policy FYI
Virginie February 10, 2017 at 5:55 pm ReplyHa anyone heard of Personal & Comfort beds. Made in the USA. I am considering this option. Any commments
Catherine Sullins February 11, 2017 at 11:32 am ReplyI am looking to buy a mattress. How do you rate Tuft & Needle
LAUREL SWENSON February 12, 2017 at 1:49 pm ReplyDoes anyone know about the Original Mattress Factory? Consumer Reports rated them highly. It is really hard to compare anything since each store takes on a mattress name of their own. I want a good firm inner coil queen-size mattress, that’s all
Marci August 10, 2017 at 12:37 pm ReplyI had a Vera Wang by Serta from The Original Mattress Factory. I had it for 9 years. For probably a good 6 1/2 to 7 of those years, I was alone in it as I lived by myself. It had a pillow top. It was amazing. I loved it. However, when I met my husband who is a solid 80 pounds heavier than me, it broke down very quickly. I think getting nearly 9 years out of any product that is used daily for more than 6 hours at a time is pretty good. They just do not make things like they used to. I wish I had an Original Mattress Factory near me now, but we do not. I am not looking forward to getting a new one from reading all of these comments!
Roberta September 30, 2017 at 7:36 am ReplyI think they don’t make products like they use to. I think they make things only last a certain amount of time. Have you noticed how many mattress stores there are? There is a reason. Another way to screw the American public.
John Britland February 12, 2017 at 6:52 pm ReplyMy wife and I have recently purchased 2 Beautyrest Black mattresses. Both were about $1699-1799 each and both were different from each other. The seller took 1 back because it collapsed before the 120 day and she upgraded to another BRB but for $2200. It is also sagging some what now after 30 days. The one I had is being returned due to collapse but I am going with an Aireloom. Three collapsed BRB mattresses in 120 was enough for me to try another brand. Cardi’s furniture was the seller and very pleasant to work with.
Debi February 19, 2017 at 11:32 am ReplyMattress Firm, Simmons or Beautyrest. I would not buy anything from them. Their warranty is crap. It will cost you more money to replace and they still won’t replace your sagging $2000, 2 yr old mattress.
Renee February 22, 2017 at 2:54 pm ReplyI’m looking at buying a Purple Mattress. Does anyone have first-hand information on them?
MARIE DUBACH February 23, 2017 at 9:47 am ReplyDoes anyone have any knowledge/comments about the Sealy QN iComfort Recognition Extra Firm Mattress & the QN Adusta-Flex base 6000 w/motor?
Louise February 25, 2017 at 9:22 am ReplyI just bought a Therapeutic Escapade King mattress. It has only been two days and it’s already caving in.
Gerry P. August 8, 2017 at 1:04 pm ReplyI have had two Therapedic Escapade queen mattresses. The first one gave out in two months. The second one is only four months old. I contacted Rooms to Go, and they are going to replace it! I paid $799.99. Now I see it’s on sale for $549.99! Is getting a good mattress a joke?
Joyce February 25, 2017 at 7:38 pm ReplyI bought a Simmons Beautyrest Hotel Diamond Collection 4, but we have found it too firm. Can’t make it through the night in this bed. I have to get up and sleep on the couch. My body is aching from it. We are now taking it back and going to get another mattress. Which bed is better—Serta Insatiable or one of the iComfort beds? I am looking for a medium-firm bed.
ellen kivler February 28, 2017 at 11:20 am ReplyHas anyone found a bed they like that has held up well?
Adi March 1, 2017 at 11:33 pm ReplyHi! Has someone heard of the company Americanstar? I like the model name, Amber?
Jemma March 6, 2017 at 12:18 am ReplyThese comments are old now, but I have to get this off my chest! I’ve been searching for a new bed for months and just when I read something amazing about one product and start to feel a little excitement I am just as quickly disappointed (after I further my research of course). I’ve read numerous ‘how to buy a good mattress’ ‘guides’ only to be told contradictory information, such that price has very little to do with quality as well as the brand name, only to read another that says the opposite. You cannot trust comments on the mattress manufacturers’ site as the negative complaints are taken down. The ‘heavenly bed’ used by a top hotel and sells it online as a perk to the customer, is not the bed they actually use in their hotel rooms. Mattresses are re-named and sold to several varying franchises under different names. The most disheartening information I have uncovered is that the Consumer Reports (I paid for out of sheer desperation), once a very trusted and reputable company is being bought out by competitors to report false information to increase product sales of various companies). Of course, I read reviews on even ‘them’ as I do tend to be a little paranoid in today’s market. On that note, want to add that Consumer Reports is becoming notorious for re-upping people’s memberships past their membership periods.. claiming costumers aren’t reading the fine print when they sign up! Consumer Reports are scamming costumers out of money! for the older people here, you know how crazy that is..it’s utterly insane! The whole thing is a serious joke. I’m about ready to make a bed of blankets and straw and call it a day.
Leo August 9, 2017 at 10:08 pm ReplyI bought a mattress from Sleep Country (later Sleep Train) in Burlington, WA. The store never made up for a Sealy Posturepedic mattress that sagged and humped immediately after the one-year warranty. It passed all the inspection criteria, but it was still a crummy mattress when you slept on it. The test of a mattress is dynamic and not static. After going through their store manager who later never returned calls I was out $1800. They don’t give a crap. They will make it off the next sucker that walks in the door. They don’t care about pain. They don’t care about taking seniors’ money. Don’t shop there. Don’t buy a Sealy.
Sam September 5, 2017 at 9:43 pm ReplyYour response was so helpful. I agree with so much of what you said. I was literally just about to sign up for CR, thankfully, I read your reply first! Did you find a good mattress? I didn’t expect this to be such a difficult task!
Monte Samuelson March 23, 2017 at 11:17 am ReplyDoes anyone have experience with Christeli Memory Foam Mattresses?
Cindy September 11, 2017 at 7:51 am ReplyYes, bought their most popular Madeline mattress and now have chronic lower back pain. The problem with Chritilli is that they only exchange, you cannot return it for a refund. I’m afraid to repurchase at a higher price and be stuck. They only allow one exchange
Lee Gray March 25, 2017 at 12:45 pm ReplyThe need to measure for sagging is scary. These reviews are really concerning me. I just had a Serta Hybrid delivered, and the set I had hauled away looked like new. But, when I slept on it, it sagged. I am a petite woman. You cannot ‘measure’ a sag issue like that!! I hope I’ve not made a major mistake.
Shelley Linde April 1, 2017 at 9:06 pm ReplyI think I am going to sleep on the floor after reading all this! Geez! I have a Sleep Number bed, and I have had it for 15 years. It was fine at first, but then I noticed it was deflating and not responding to the motor. I am done with this overrated mattress.
DeAnne Schumacher December 11, 2017 at 1:11 am ReplyYou are lucky to have had it for 15 years. A normal mattress only has a useable life of 10 yrs.
Terry April 2, 2017 at 11:11 am ReplyDO NOT PURCHASE A MATTRESS FROM “MATTRESS FIRM.” I bought a defected mattress for $3200 from Stearns and Foster. It was a Cal King pillow-top plush. The company refused to honor the warranty and left me stuck. They kept my money on top of that. They want you to pay for the inspection, delivery, and pick-up cost, too. They will only give you partial store credit for this mess. Even the own inspectors certified the defected mattress and they still did nothing. This is not an ethically sound company.
lois langille April 6, 2017 at 8:19 pm ReplyI purchased a KINGSDOWN CALM, and may I say the manufacturer should sleep in it FOREVER! I bought the bed and it started sagging in the middle immediately. I complained at Sleep Country where I purchased it. They played “pass the buck” and referred me to the office in Richmond B.C. The Richmond office sent a rep. from the Abbottsford store (2 mo. later) and measured from side to side. I said “I do not sleep on the edge of bed– I sleep in the middle,” he told me he could not measure where there was sewing. WELL ADAM!!! — the whole frigging top has sewing. So, the moral of this story is don’t sleep on a KINGSDOWN!!!! — never buy KINGSDOWN–
Jeanne Oakley April 8, 2017 at 1:42 pm ReplyI have had to buy 3 mattresses in the past 15 yrs. and am already ready for another. I do not have a clue as to where to go or what to look for in modern mattresses. These last 3 were the worst after only about a yr. or so. I still miss my waterbed!!
Kim August 27, 2017 at 6:37 am ReplyI miss my waterbed also! I’m trying to find a soft mattress to recreate the feeling. I slept on a waterbed for 20+ years and it was divine! I only replaced it after it sprung a leak that we couldn’t fix. I miss my waterbed and no one sells them anymore! I would settle for a waterbed that looks like a regular mattress.
Gail April 14, 2017 at 10:02 am ReplyHave you heard the Naked Mattress Co? And have you reviewed them? Thanks
Denise Angell April 17, 2017 at 4:28 pm ReplyNever thought it would take a Harvard degree and a Detective to purchase a mattress? I guess we will just look, lie on, etc and decided then. Sleep Number is awful!
Loretta Zahn April 22, 2017 at 11:42 am ReplyStay away from Sears. The saleslady misrepresented the box springs underneath. She even showed me what the mattress would have for a platform when it was delivered the Mattress looked pretty similar. The box springs platform was wrapped in a black mesh fabric (to disguise the fact that it was just a cardboard box with no springs in it at all). What a fraud and misrepresentation. Stay away from Sears! I got nowhere with their customer service, they would not even respond. This was in a Salt Lake City Store.
Loretta Zahn April 22, 2017 at 11:46 am ReplyStay away from Sears. They misrepresented it all. I got nowhere from customer service. Don’t believe the little old lady with the white hair showing you the quality mattress you are buying, I would rather have a cardboard box instead of the fabulous boxspring sample she showed me. When the mattress and supposedly box spring arrived, the platform was disguised in black mesh. How dishonest.
Wendie April 25, 2017 at 7:18 pm ReplyI am comparing Sleep Number and Aireloom, can you offer any help? Also, what about Saave or Loom and Leaf? Are there any other online companies that you can’t test?
Mahen Parek May 3, 2017 at 10:02 pm ReplyWe purchased a BeautyRest Black Mariela from Carson Pierre Scott in Chicago. It was delivered on February 4, 1017. We paid almost $3100 for it, so it was not a cheap mattress. After the 1st month, we noticed the center of the mattress was sagging near shoulders and upper trunk—where you need most of the support. When we wake up, our necks and upper back start hurting, and we noticed a deep sag in the areas mentioned above. We called for inspection. Box springs, frames all other things checked out by inspector and he applied less than 10lb. (at the most, its a guess, there is no way of knowing how much he pressed) of pressure for less than 5 seconds in various parts of the mattress and measured a sag. Reported from this flawed method a sag of an inch. Everything checked out fine. Where I sleep, has caved in and there is a hump in the middle and sides. The Center of bed is still sagging. I hurt all night and I am sore the next day. I have only had this mattress 2 months now, last month awaiting some results from the store or Simmons. No reply. All I can say, do yourself the biggest favor, buy any other brand, sleep on the floor without a mattress but DO NOT BUY SIMMONS. Its a piece of crap. You ruin your neck and back. We bought our mattress, box spring, and frame despite the fact that we had an excellent condition frame from our previous bed, as sales person wanted to milk the last penny, telling us the warranty will not be honored if the frame is not correct. We lost about $3700 with Carson’s on this purchase. Simmons does not take any stand on their defective mattress either.
terence felder May 6, 2017 at 7:07 am ReplyAnyone have any positive reviews. I’m trying to buy a good one.
Kim August 27, 2017 at 6:25 am ReplyI agree! I’m looking for a soft mattress now. I slept on a waterbed for 20+ years and I loved it! When the mattress sprung a leak that we couldn’t fix, we bought a “pillowtop plush” mattress and it is hard as a rock.
Stacy Reid October 21, 2017 at 2:08 pm ReplyI also slept on a waterbed for years just returned a mattress to Sam’s Club because I hated it. Did you find anything you like?
Gary October 22, 2017 at 12:14 am ReplyI bought a Hotel series from Macy’s and it lasted 11 1/2 years. I am about to buy a new one.
Cheryl arent November 18, 2017 at 11:33 pm ReplyBought a Hotel series which is top of the line at $5k. 10 months later I returned it and it had been discontinued. Stay away from Hotel Series. They only look pretty.
ann November 18, 2017 at 7:51 am ReplyOur family sleeps on Ghost Beds. We really love their mattresses. I sleep well and wake up rested. My daughter has a queen size bed and that mattress seems to be a bit more firm than our king. Not sure why? Either way, I’ve slept on both and find that I can sleep through the night and wake up feeling good.
Cathy May 6, 2017 at 10:36 am ReplyInteresting that so many people are having the same problem I am. You buy a ‘firm’ or “ex-firm” mattress and withing 6-8 months it is sagging. What the hell! Ours was not inexpensive, at about $1500. The last mattress I had, which I am replacing, was great for 12 years. Products are just not made well anymore, everything is a piece of junk.
Sam Smith May 8, 2017 at 1:13 pm ReplyStay away from Mattress Firm stores, spent 3200 on iComfort king w/ adjustable base. The bed is harder than bricks, and they told us it would break-in. Hell to the no! They are coming to get it after raising 4 days of hell, and numerous hours on phone. Still lost $200 for delivery, and two weeks waiting to refund our money. Bad business, stay away.
Jessicajames May 14, 2017 at 5:56 pm ReplyI purchased a Sealy mattress and a ten-year warranty. After five years, it started sagging. I bought it at Ashley’s. After two months of trying to get an answer, Montage, the warranty company, said sagging wasn’t included in the warranty. The warranty is useless.
Stacy Reid October 21, 2017 at 2:04 pm ReplyAshley never honors their warranties on furniture or beds, so I will never buy anything from them again. The worst place to buy furniture. If they sell something you like, buy it cheaper on Amazon but never deal with them on financing or warranties.
Diana Miller May 18, 2017 at 6:20 pm ReplyThanks for the reviews. I have just started to shop for a new mattress, and the first places I looked at were Sears and Mattress Firm just to get an idea of prices. Now I know where NOT to buy. We recently stayed at a Holiday Inn and I got three wonderful nights of sleep. I inquired about the kind of mattress and was told Serta Perfect, but they didn’t know about what firmness. I never knew that mattresses could come with a warranty. When I do buy, I will read the warranty carefully. Thank you for the customer reviews.
Anna Tabby May 23, 2017 at 6:31 pm ReplyDoes anyone have knowledge of an opinion on Tuft & Needle mattresses?
Phyllis Miller July 21, 2017 at 8:38 pm ReplyAnna, I also have been wondering about how well their beds do. If you find any information from someone that has slept on one for a while, please let me know. I need a king size. Thanks!
Emma August 1, 2017 at 3:46 pm ReplyI have a Tuft and Needle mattress. I am looking to replace it since it has given me chronic back pain. It’s too hard for my liking. I would not recommend it.
sherry February 1, 2018 at 8:55 pm ReplyThey are owned by Saatva which has really good reviews but don’t know if I should trust them. Anyone had experience with this company
Sue March 18, 2018 at 7:50 am ReplyI would not recommend, there ads are false and misleading, my back hurts and I wake up always exhausted. You can’t comment on there site to give a bad review if you notice that. I’v had mine over a year and half , the only good thing is I’m getting mine replace. Wish me luck.l
Bernadette DeRose November 8, 2017 at 8:49 am ReplyWe have a queen Tuft and Needle, it was great for about 8 months and then started to sag. My husband and I wake up to all sorts of back and shoulder pain. That why I’m on this site to find another that will last over a year ? I do have 2 more in the guest rooms that are fine because they are used occasionally. As far as the mattresses in a box this probably is not in the top 5.
Ron May 26, 2017 at 5:31 pm ReplyHas anyone purchased a Mattress by Appointment Mattress? I am looking at the Elegance Luxury Super Pillow Top they sell. It has gel in it and a bamboo top skin. I can not find any information on this mattress anywhere on the internet not even their own site. Are they trying to scam me or is this a legit company?
Michelle May 28, 2017 at 8:20 am ReplyI am sitting here relaxing on vacation when I decided to research Tempurpedic mattresses while I had some free time. My hubby is so sweet and thoughtful and purchases the adjustable bed for me 3 years ago because I was having major surgery and he thought it would help me rest and get in and out of the bed better (the leg raise feature sold him).We received the mattress and OH MY GOSH…THE SMELL! We were told, by Mattress Firm, to allow the mattress to air out for approximately 24 hours and all would be fine. I think we just became used to the smell after a while. Moving forward, I had my surgeries directly after purchasing the mattress and things went downhill quickly!!I have never woke up with a sore lower back in my life. Although I have MS, I take very good care of myself and do everything in my power to keep myself from becoming paralyzed. My lower back hurt so badly, I could seriously hardly get out of the bed. Mattress Firm replaced the mattress with a firmer one since it was within 30 days. It did not make a difference at all. I live with back pain, hip joint pain, knee pain and shoulder pain (I am currently in PT to help with these issues). After complaining a second time, Mattress Firm stated it was past the 30-day warranty, we had to call Tempurpedic directly (way to stand behind the product you sell, Mattress Firm!). I told Tempurpedic Customer Service (so rude and condescending) there was a definite hump between my husband and I…they said this issue was impossible (Uhm, I’m not lying). I explained that I feel like I am sleeping in a sinking hole and I need more support as I wake up with dark eyes, headaches, back pain. I am exhausted! My hubby had to take photos and email them to someone. He said the ‘hump/ridge’ was not showing adequately in the photos, they need to send someone out to look at the mattress in person and feel it for themselves. No, go! She said, “pics have to reflect 3/4″ sinking”. Ugh! Oh, did I mention this mattress cost $6,700!!!Right after surgery, I started waking with swollen lips, eyes, throat closed, swollen areas popping up all over my body. Very painful (if you could see the photos of my lips??). I was seeing several doctors who were trying to figure this out and never could. I took test after test, tried multiple medications, had to carry an epi-pen with me at all times. This swelling lasted for over a year, it was a complete nightmare.I knew the mattress had not been great for my back and joints, but I had NO idea of the hazardous chemicals on the mattress itself until reading reviews last night. This makes complete sense now with the timing, my immune system is compromised and not being strong enough to fight off the side effects after surgery.I saw one of the doctors that treated me for over a year last week and he happened to ask if I still had any episodes of swelling, itchy hives, and bumps, etc. I said ‘it is so strange, every once in awhile I still wake up with a lump on my forehead, cheek, chin or shoulder, but not nearly as bad as it was for so long’. I realized my husband had purchased the Tempurpedic cool pillows last year because I get so hot on that mattress at night.We also live in Louisiana. I just told my husband if we get home and find mold underneath our mattress, I am seriously going to lose my mind!! My immune system had to work hard enough dealing with MS, I do NOT need any outside dangerous chemicals wreaking havoc on my body as well. I am sitting here literally shocked that a company is allowed to sell something so dangerous.Thank you for bringing these issues to my, and everyone’s attention, it is most appreciated. Wish me luck when I get back home that I don’t have mold. Mattress Firm will be in for a rude awakening if that’s the case. I am already fuming finding out these harmful chemicals are placed on something where my husband and I sleep. And my granddaughter when she spends the night ????????Very disappointed, Michelle
Sharon July 25, 2017 at 11:01 pm ReplyI bought a Stearns and Foster bed. It had a horrible smell and I got very sick. The store, Levin Furniture, said I had to sleep on it for 30 days before they would take it back. I explained I was getting sick whenever I walked into the bedroom. That bed is going into the garage for 30 days.
Donna December 5, 2017 at 1:38 pm ReplyI just read your disturbing experience and I just wanted to tell u how bad I feel that your husband got u the adj bed (, which I’m trying to get one now with a mattress and I have pain ). And you loved it but then the mattress thing happened and I feel for u and your suffering… I have a close cousin with MS and a friend too. These companies like u say get away with putting chemicals in the place we sleep on no less and if it passes just by a hair of the qualified requirements then that’s ok But it’s not It should be 200% safe and no in between ‼️ I have sensitivity to new carpet smells that wouldn’t go away for a decade , we can go on and on. I’m a baby boomer era and I know things we used then were not known to hurt us ex: aluminum pots to cook and formaldehyde, hair sprays and ironing starches , asbestos But you would think that in these days were we spend so much to improve the fopas from then that there are just as many new things that are overlooked just to sell more to trusting customers. Wish you well. ♥️
Billy Anne May 31, 2017 at 1:43 am ReplyKeep away from the Simmons Beauty Rest range. I bought a Delaware medium and after 4 weeks Harvey Norman was kind enough to swap it with a firm. Once I got the firm, after 8 weeks, the depressions began to show. Apparently it’s normal to have 2.5cm to 3cm depression as the layers conform to the comfort level. We had a hill in the Centre of our king bed. Simmons suggested we use the center of the mattress. What a great idea! One of the us should sleep in the center and the other should try and stay on the bed by sleeping with the little amount of room left.After a year, the depressions ranged from 4 to 5cm. This was not good enough. Such an expensive mattress and you couldn’t even roll over as it was too deep. Couldn’t even make the bed and make it look flat as the depressions were so noticeable—I had to put a blanket across the bed diagonally to take the eye away from the dips in the bed. I bought so many cushions to cover the dips too.
Janet July 19, 2017 at 4:56 pm ReplyWe have had a firm Simmons mattress for 5-6 years, and the depressions happened to us, too. It’s so bad that my husband has slept on the couch for the last year because he says it makes his back feel better than the mattress. We are looking for a new mattress now.
russ July 22, 2017 at 3:24 pm ReplyFoam, memory foam, or latex. I would skip any mattress that has coils.
Samantha November 23, 2017 at 1:12 am ReplyWe had the same exact situation!! Read my story above! It’s a joke about how these companies play with consumers. They never stand behind their policy…always a loophole to go through :/
Ricky Lee June 7, 2017 at 7:20 am ReplyHelp. I don’t know much about mattresses. Can some experts here advise me on which queen size mattress I should get on a budget of $2000? Thanks in advance!
Louis June 16, 2017 at 9:06 am ReplyDo any of you have a bed cover on your mattress? Doing so will make the bed look like it is sagging. $600 for a mattress. Are you kidding? Mattresses go for as much as $13,000! You cannot seriously think that buying a $600 mattress means getting a good product. That is like saying that paying $50 for a new TV means getting a high-end TV. As far as warranties are concerned, they are not always what they sound like. Remember, the salesperson is there to sell you a mattress. The warranty is usually through the manufacturer. Also, after being in retail management for several years, we understood that if you give great service to a person, one or two other people will hear about it and not many will write a review. If you give bad service to someone, 8 to 10 people will hear about it and they will write a review.
Bill Formby September 1, 2017 at 8:45 pm ReplyI will put cushions on the floor before I pay $13,000 for a mattress.
Samantha November 23, 2017 at 1:06 am ReplyI AGREE!! We bought a Beauty Rest for almost $3600 and after only 3 years, it sank. ( and I only weigh 134 lb) We had many visits from the tech who said for sure this would be an exchange but they NEVER stand behind their policy. SO we went to a Sleep No. store and the salesperson was so pushy and cornered us to purchasing the $8300+ and not to mention the sheets and pillows…sad part, she kept adding them without even telling us costs. It was closing and the gal was so anxious to make a sale. She even went as far as telling my husband that he will toss his cpap after getting this bed. We hesitated and she said we will give you 36 mo. free interest so we thought…ok that won’t be bad. We got home and I personally felt empty and robbed. The bed was good but its kind of a scam how they do that phony testing. So I went online and discovered the many negative reviews. I would be angry too if I spent hard-earned money on something that was not worth it. I am one who always wants the most expensive but sometimes that doesn’t mean it’s the best.In summary, we called in and canceled the order right when we saw that you cannot return the flex base which was around $3000!!! OMG..that right there raised the flag and I am so glad we canceled everything!! So I, too, am searching for another good bed!
Donna December 5, 2017 at 1:04 pm ReplyGood for you guys‼️ What u said I believe sbout the rushing thing to make a sale … and how assuming of her to say that about your husband. And I would have done the same thing u did by then and took it but then go home and feel bad bout it ! Then to hear the cons about it after – most salespeople do not care but only for their commission. I get it but I once was in sales and I never never sold anyone anything I didn’t know about thourouly and I cared. She didn’t even tell u bout the no return flex deal! I’m glad u resolved it no thanks to where u bought it.
Donna December 5, 2017 at 12:49 pm ReplyWow? that’s not necessary‼️ If you can afford a more expensive mattress you surely don’t need to spend that exorbitant amount. I’ve never even seen a mattress costing that much ??!! I’m in a pickle because I’ve only ever slept on a standard coil mattress and it’s gotten to the point where if I don’t get a new one my aches & pains will only get worse. I’m so hurting. I have done my homework on the ones out there now and it’s overwhelming. I shopped at 2 stores and it only made things more confusing only because there are so so many, crazy? My friend has a memory foam mattress, one Tempur-pedic & one a Serta iComfort ..we have very diff pain issues but anything is better than what I have now. Thought it would be simple to pick another but now I’m so undecided … should I get the Tempur-pedic MF to cost a little more than Serta I comfort MF OR a combo of memory foam top and individual wrapped coiled for a best of both worlds?? I have a budget but with pmt plan, I may be able to get one that’s better for me but costs more. If you read all of the comments people like us make, even though mine is not advice it’s just desperate for a suggestion on through someone else’s experiences on which I should go for. I also want to get the adjustable bed frame! If I’m going to do it I may as well not shove 5 pillows under in order to watch tv .. they move, no getting around it and it’s frustrating. ? I’m 60 and I want to feel 40 again which I did before I injured myself. I like to sleep cooler than hotter but not on a layer of ‘cool packs ‘. Some do feel that way always. Not a good thing I don’t think, maybe it’s good for back pain to help inflammation I guess … I can always wear socks which I hate to do but I would.
Mimi May 10, 2018 at 5:57 pm ReplyDonna, I’m now in the same situation you were. Did you ever find a good one?? Please share for I must replace mine asap. Many thanks Mimi
Robbin Sharp June 16, 2017 at 4:29 pm ReplyHello…. It is time to buy a new mattress and it terrifies me. I am looking at the Sleep Number mattresses and bed frames. Does anyone have any experience with this mattress? They are very expensive; however, if they will last longer than 8 years and the mattress keeps me from waking up with a backache in the morning, I’m willing to spend the money. Any information you can give me would be greatly appreciated!
Valerie July 19, 2017 at 4:32 pm ReplyI bought a Sleep Number bed once, and it was the worst bed I’ve ever had. Despite what they tell you, the air inside is not soft. I found that as the weight of my torso displaced the air inside of it, the air moved to under my legs, almost like my legs lifted up. I didn’t like it!!
Bonnie January 4, 2018 at 2:56 pm ReplyTo me, a Sleep Number bed is just a glorified air mattress. We promised to give my son our Queen mattress and we would get a King and now, after reading all of these reviews, I am terrified. I love my Queen!
Marie Reed July 25, 2017 at 4:58 am ReplyI had a Sleep Number bed quite a few years ago. I hated it and returned it. It’s basically an airbed. They say you can each set your own firmness, but when we did it created a no-sleep zone in the middle. So cuddling was out. And it was never really comfortable – kind of like camping out. Maybe they’ve improved, but I’m shopping again and I won’t even consider one.
Kim July 25, 2017 at 2:30 pm ReplyWe have had our Sleep Number bed for about nine years. It has been OK, but we are replacing it (that’s the reason I’m looking at mattress reviews). Not sure it was worth the money? But it has been OK. Customer service has been good for us. We have replaced the electronic control three times. Since it was under warranty, we got new ones at no charge. Last year, the side ripped out, so the air mattress bulged out of the side. We spent $600 (still had a partial warranty) to replace the outside of the mattress. But it still has developed a divide down the middle (it’s a split king mattress).I purchased a foam pad to try and fill in the divide. I then purchased a gel pad and a fluffy $300 mattress topper. I wish I would have put my money towards a new mattress instead. But we had spent so much on the Sleep Number bed I thought I could make it better. But no.Also because the mattress is filled with air, it is lightweight and shifts towards my husband’s side. We have it on a pedestal bed, which I really don’t recommend. Instead, get a bed frame with a footboard, maybe sides too. I don’t know if this would have kept it from moving. We purchased it directly from Sleep Number in the mall.
Mar August 2, 2017 at 11:42 am ReplyStay away from the Sleep Number bed. We had it for one year and it was very uncomfortable. There was mold all around the components when we finally got rid of it. It was a waste of hard-earned money.
Maggie August 17, 2017 at 11:02 pm ReplyWe had a Sleep Number bed. It was awful! It kept losing air in the middle of night. My sister also had one, and after about five years, you couldn’t sleep on it anymore. Go memory foam!
Catherine Sabo August 22, 2017 at 1:18 pm ReplyHi Robbin, DON’T buy a Sleep Number mattress. It was one of the most expensive, worst mistakes we ever made. We had a C-5 split king with an adjustable frame. Paid over $7,000. It had cool features, but when it came time for comfort, forget it! It’s nothing more than a glorified air bed. It is very hard to get it adjusted (your number) to where you will find it comfortable. I now have a Beautyrest hybrid and I’m happy with it. I would highly suggest an adjustable frame. They make all the difference no matter what mattress you choose. Make sure you get Leggett and Platt brand. Nothing else compares. There are some good buys online for mattresses now; you’ll have to do your research. I’ve looked into “Saatva” and “Avocado.” Get one of those with a good adjustable frame and you’ll be happy!
Dean April 8, 2018 at 5:48 am ReplyAdjustable frame means one that can raise and lower the head of the bed and (usually) elevate the legs. Kind of like a hospital bed in terms of adjustability vs. “non-adjustable” = just a regular flat bed.
Toni Ochs August 25, 2017 at 4:14 pm ReplyYou can buy mine!! I paid nearly $6,000 for it and I just don’t like it! I am very picky and I don’t think I will ever find a mattress I love.
Charlie August 29, 2017 at 5:17 pm ReplyHello, I’ve been sleeping on a Sleep Number queen for 24 years, paid around $1,000 for a new mattress with a cheap base. I added a 2-inch memory foam topper on it somewhere along the line. It’s still holding up, but I’m getting tired of having to pump it up with air about every week or so. And I understand their quality has declined over the years. They aren’t offering anything that interests me at this time. I’m looking for a good quality innerspring. The Saavta seems nice? I just started looking.
Sue April 28, 2018 at 12:26 pm ReplyHave a Loom and Leaf by Savata. It is a bit firmer then we liked but we got used to it within a few weeks. Happy with it
Jim L August 29, 2017 at 7:02 pm ReplyStay away from sleep number mattresses!! Ours is only 6 years old and doesn’t hold air pressure anymore. I wake up because I have sunk down and then have to pump up the mattress. The foam top has completely fallen apart. The sharp edges of the air bladders tend to flip up and cut the foam. Don’t believe their “lifetime” warranty. Repairs will cost almost $400, so I am buying a different brand. I have also heard of black mold growing inside the mattress.
Liz August 31, 2017 at 2:15 pm ReplyI bought the original Sleep Number bed. It was Select Comfort then. That was twenty years ago. I liked it but my husband didn’t. After twenty years it is breaking down on the sides but that’s about it. I take it apart and air it in the sun but there is really no way to clean the cover otherwise. Good luck!
Russ Olstead September 12, 2017 at 2:32 pm ReplyI have had a sleep number for close to 15 years. Started with a twin and now to a full. Have had no problems with the full size (about 5 years now), but the twin had to have a replacement bladder after about 7 years which cost me about $225. Other than that the beds have been great, at least for me. I had a friend who had a queen and he always said that the split in the middle was a problem – he couldn’t move toward his wife because the bed would sink in due to her having a lower sleep number than him. Probably why they only had 2 kids.
Roberta September 30, 2017 at 7:10 am ReplyBought a Sleep Number bed 9 yrs ago. Paid almost $4000. Around 8 yrs started to have issues with sagging and not holding air. It was a great bed in the beginning, but too costly.
Tom October 19, 2017 at 7:54 pm ReplyMy wife and I have had a Sleep Number bed for the last five years. We spent over $3,000 on it. Got the one that splits down the middle so we could set our own firmness. We now roll into the middle and wake up hurting worse then when we go in. I have added more foam and built up the padding around the sides, worked for a while. I would not buy another one. At first, I was looking into a Nectar Mattress, they claim a 365 day trial free return if not satisfied and a lifetime warranty. Has anyone heard of these ?
B Carter October 23, 2017 at 12:40 pm ReplyWe bought a Sleep Number Bed. No, is my answer. All talk in their stores, but the sleep quality is horrible. The worst mistake I’ve ever made on a mattress. I tried all the numbers, bought extra foam, etc….still horrible. I even called & complained, but they just sent me thicker foam material. Nearly $2800 air mattress & feels like a kiddy Walmart blow-up style with cloth on it almost. Just say “No” & move on with your search.
Kathleen October 26, 2017 at 9:38 pm ReplyI just replaced my 15 year old sleep number for one with the adjustable frame. I needed to put a foam pillow top on it, I have fibro and last year a 6 level spinal fusion, horrible. They don ‘t tell you that you can return the bed but not the $899 frame! When you raise the head you can ‘t reach yourbedside table! They told me I purchased a C2 and my previous one was aC5. This was $3000! Think they could have shown me the others, no. I’ll be fighting this one. I’m a disabled widow and have to watch the budget as well as my back!
Jan December 29, 2017 at 6:39 pm ReplyI have a Sleep Number. I leaks air. I don’t find that a low number makes it softer. Air is air. I keep mine fully pumped up. One good thing about it is you don’t feel movement from partner or animals. I hate mine because I turn heat way down and bed takes on that temp. It is freezing. I have to sleep on an electric mattress pad and under an electric blanket. Also it is so light weight and my bed frame is longer for some reason that when I sit up in bed to read, the bed slides down to the foot of the bed and my pillow falls between the headboard and the bed. I put a giant neck roll between the bed and the footboard.
sherry February 1, 2018 at 8:52 pm ReplyNo don’t buy it…horrible !!!!! Back pain and neck pain have increased and their warranty is bad.
Jared October 24, 2018 at 9:17 am ReplyI have a sleep number and both my wife and I hate it. You can’t sleep close to each other without feeling like your in a hole. As one of us lays down the other side goes up so you think you need a setting of 35 but after your partner gets in you have to go down to a 30. When we tried the same bed at the store everything was great. This product is definitely not as advertised